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Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,012
•
TrustScore 5 out of 5

4.9

Drainage Service
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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting the efficiency and professionalism of the work provided, often including thorough explanations and clean-up. The staff, including both engineers and office personnel, are frequently praised for being friendly, helpful, knowledgeable, and polite, making interactions pleasant. Many people appreciate the quick response times, with problems often resolved on the same day or within a few hours of contact, demonstrating prompt and reliable service. While the service is generally considered good value, some customers noted that the pricing could be on the higher side, though they still found the overall experience worthwhile.

What people talk about most

Service

People report positive experiences with service, often highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, politeness,... See more

Response time

Customers had positive experiences with response times, frequently praising the speedy and prompt service.... See more

Price

Reviewers highlight positive aspects of price, often finding it reasonable and within budget, with many... See more

Customer communications

Users describe positive interactions with contact, noting good communication via email and calls, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more

Company details

  1. #2 of 21 best companies in Drainage Service
  2. #5 of 54 best companies in Construction company
  3. #1 of 3 best companies in Sewage disposal service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,012)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top Service from Mersey Rod

In response to our drain blockage, Mersey Rod agreed a time and date we requested and attended promptly. After our guidance, the engineer fully understood the situation, resolved the blockage and cleaned up. Further root work was agreed.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Fast response, fantastic job

Phoned late Monday and they came out first thing Tuesday (was happy to wait) and tje guy who came out was fantastic, knew exactly what he was doing and got everything unblocked and cleaned up pronto. Would 100% use them again!

3 December 2025
Rated 5 out of 5 stars

Drain inspection

Mersey Rod came out to my home for a drain inspection. The guys were on time, showed me everything they could see, and provided a reasonable quote for the repairs needed. I will definitely be using them again when I’m ready for the work to be done.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Reassurance from survey for rodent issues

I had a basic cctv drains survey due to rodent issues. Communication was good and personable. Andy the technician kept me informed throughout and was genuinely interested in the issues I was having. It was helpful to know there were no cracks in the pipes and to locate the position of hidden drain.

26 November 2025
Rated 5 out of 5 stars

These are great

These are great. Got an appointment straight away and the woman in the office was lovely and helpful. The surveyors came on time and are really nice to deal with too. Knew what they were doing and diagnosed the issues straight away. Couldn’t fault them and 100% recommend them to you.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Drain survey.

Survey carried out by Andy. He explained everything in detail. Arrived inside given timescale and came out to North Wales. Well pleased with the excellent service and I have received a detailed print out of the scan.

20 November 2025
Unprompted review

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