Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,012
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting the efficiency and professionalism of the work provided, often including thorough explanations and clean-up. The staff, including both engineers and office personnel, are frequently praised for being friendly, helpful, knowledgeable, and polite, making interactions pleasant. Many people appreciate the quick response times, with problems often resolved on the same day or within a few hours of contact, demonstrating prompt and reliable service. While the service is generally considered good value, some customers noted that the pricing could be on the higher side, though they still found the overall experience worthwhile.

What people talk about most

Service

People report positive experiences with service, often highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, politeness,... See more

Response time

Customers had positive experiences with response times, frequently praising the speedy and prompt service.... See more

Price

Reviewers highlight positive aspects of price, often finding it reasonable and within budget, with many... See more

Customer communications

Users describe positive interactions with contact, noting good communication via email and calls, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. #2 of 21 best companies in Drainage Service
  2. #4 of 53 best companies in Construction company
  3. #1 of 3 best companies in Sewage disposal service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,012)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service. They turned up within 2 hours at our commercial premises and solved the drain issue. Great company to deal with

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service friendly and very…

Great service friendly and very informative would highky recomend they found out were tge problem was comming from and even took photos of the burst pipe which turned out to be united utilies problen as it was outside our boundry which caused are grud to overflow and get blocked .we now have evidence of this thanka to the photos they provided us with

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Blocked outside drain.

Blocked outside drain.
Fast, friendly, and efficient. From phone call to repair was less than 24 hours. I would definitely use again and don't hesitate to recommend ++++

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Called over an outside manhole cover…

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours.

Lad who came out was friendly, helpful and offered advice on how to avoid it happening again without having to spend thousands digging mine and next door’s garden up. Deserves a knighthood.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Service from Mersey Rod.

Very happy with the service. We had a blocked underground drain and after a quick call to Mersey Rod, Andy arrived within a couple of hours and got it sorted. Would definitely use them again.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Another great experience

Another great experience, able to get to my house on the same day to flushing toilets/drains through. Unfortunately price seems to have increased a lot but I understand a call out is expensive! Job sorted within a few hours

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Great people, great service, super quick.

Rang up today at 13:06, was told that they could see be before 16:00; brilliant and really helpful service over the phone and clear on pricing. The lads doing the job rang just under 2 hours later and were at my door by 2 hours time and all done within 30-40 mins. Great lads, well mannered, stuck straight in, no problems! Gave some good tips after as well. Pricey but worth it given the nature of the job plus the overall great experience! Thank you!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Mersey Rod Great service

Contacted Mersey Rod for help with a blocked drain , They were very helpful and quickly booked an engineer to come out on the same day. The engineer was polite and informative and got the job done. Will use again if needed.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Quick, professional and tidy

Fantastic service from the moment
i called to service completion.

Becky was so polite and calming answering questions. Giving me a clear price.

Booking was made and turned up an hour later

Justin was such a pleasant young man. Who reassured me that it was fixable.

Job complete in an hour, no mess and peace of mind that I can call them back within a fortnight if any further issues arise.

What a lovely team. Thank you

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Blocked Drains

From booking the job. to carrying the work out. Everything was of a very professional and high standard.
We would debifately use this company again.

7 October 2025
Unprompted review

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