Meta Reviews 1,442

Meta has suspended my advertising account without providing a clear or specific reason. Despite multiple attempts to contact support, I received no meaningful response or guidance on how to resolve the issue. For a platform that businesses depend on for growth, the lack of transparency and effective customer support is extremely disappointing. Account restrictions should come with clear explanations and a fair, accessible review process. This experience has been frustrating and damaging to my business operations.

This app is literally so poopy poo poo dookie fart

I too add to the enormous dissatisfied customers how horrific Meta is. The AI is a disgrace, there is no human element to correct the errors made by AI and this company is an entire shit storm that will eventually go down in flames due to zero compliance checks and lack of accountability. They have less than a 1 star review and if negatives were an option, it would be an average of -1000

It is deeply disappointing that as a Meta Verified Plus paid subscriber, I have been unable to resolve a simple login issue for over four months. My Instagram account was wrongly disabled more than a year ago, and all I have needed is basic assistance, either to regain access so I can submit an appeal, or to have someone properly investigate the issue.
Despite paying for a premium support service, I have not been able to get meaningful help. The lack of accessible, responsive customer support has been incredibly frustrating and disheartening.
No paying customer should have to experience this level of neglect. I sincerely hope improvements are made so others do not have to go through the same situation.

I am a man close to 60 i have been with Facebook since the beginning i dont post anything political or adult content ever yet out of nowhere my account was shut, they aske d me to take a selfie video i did they ask for my passport i reluctantly provided still my account was closed with no recourse in my life i have neve been mor disappointed in a company on top of this they said you can download your content i tried all they gave me was basic garbage like y name etc so thousands and and thousands of family pictures gone forever for shame

These people are HORRIBLE. I don't think they could even spell customer service let alone understand what it is. First of all, the only way to communicate with them is via email. No chat, no phone. Despite very clear explanations of the problem, you will get some automated response that doesn't address the issue. After repeatedly emailing them, requesting an actual human's help because their systems online don't work - you will still simply get a slightly revised version of the automated email but signed with a human appearing name like John. My favorite is the "it appears this isn't working properly on our system right now - keep trying". Gee, thanks for that incredible insight and stellar solution. In summary - don't bother. Just don't. They are not worth it.

Bot Clicks undeniable

I started a campaign through a marketing agency. I wanted to sell direct.

What I wasn't expecting was a high number of clicks to my landing page and no conversions.

It wasn't until I set up Google Analytics that I spoted over 3 days 800 clicks with 0s spent on the landing page. That cannot be a coincidence. I believe that hardly any audience was reached. I tested GA by spending time on the landing page and GA recorded it. So the 0s on the 800 clicks is not an error. This is fraud on the part of these people and I have the screen shots to prove it.

The biggest thugs in the business of masses ever. I called/ messaged several times to meta but no results. Spending millions on meta ads but either money is wasted completely wasted or get some really weird bad results. If there are no results the money should be refunded to the advertisers. It is your responsibility to show ads to correct people but you prefer to benefit few lucky people. Millions of people got bankrupt in last ten years due to their monopoly and govt doing nothing about it.

I have a Meta Quest VR headset with a bunch of games on it. Unfortunately, Meta AI recently started randomly disabling accounts by mistake, and I ended up being one of the victims.

Trying to get your account back is a nightmare. You try to contact Meta, basically impossible, but after hours of searching you finally find a form. They reply with something like, “Your device isn’t expensive enough for us to provide support,” which is a fantastic joke. So I had to use the “I’m interested in a new Meta product” form, because of course that one gets you a reply within seconds.

Even then, when you explain your actual problem, they stay calm and pretend to help. They ask for your case number, they ask for ID verification, they say they’re reviewing it and it will take time. After days with no update, you follow up, and they suddenly say, “Oh, sorry, we couldn’t see your ID in the email. Please upload it through a public link.” And it just keeps going like that. They keep giving you pointless tasks until you get tired and give up on recovering the account they deactivated for no reason.

It’s honestly one of the worst customer‑service experiences I’ve ever seen. Calling it a “company” feels generous, it’s more like a machine designed to collect your money, your information and sell those on the black market. It’s a real mafia gang called Meta.

Couple years ago, my facebook account got hacked. Their support did nothing to help, nor did they ever provide a clear appeal process to get this account back that I've had since childhood.

Fast forward, no worries I dont care, I stopped being active on Facebook and decided to not do any business with meta moving on.

Guess what, got random 2 $500 transaction charges from METAPAY*MIGUEL AGURTO and I can't reach their support whatsoever to report this garbage scammer that stole my information somehow.

Have always been safe with my card and I've never had an incident until now, and it just HAD TO BE META...

Honestly, hope this company burns to the ground, goes bankrupt and if there's ever any lawsuits going around I'd love to partake and even help shut this entire company down. Their lack of support, unclear path to resolution, and just terrible UX will be their ultimate downfall.

Still looking for a resolution and information regarding this unauthorized charge. Already disputed with the bank, but I'm seeking action against this merchant/user on METAPAY... Chop chop get to work bots

They have had my faulty controller, faulty from new for over 40 days and I still have not had the replacement 5 to 7 business days I was told i am over 30 emails deep with them and still no resolution i get the same line of they are investigating but no forward movement. Haven't had a straight answer from them what makes sense of the situation. Just terrible I won't be buying any meta stuff again ill stick to other vr brands.

On 14 January, I launched a campaign on Meta Ads with two ad sets.
We started with a daily budget of £17 and gradually increased it as planned, first to £20, then £26, and then £30.
At no point was there any sudden or aggressive scaling. In fact, our plan was to continue increasing the budget gradually up to £50, step by step.

After the budget reached £30, something completely abnormal happened.

Within the same day, I started receiving repeated £100 automatic charges on my bank app — 8–10 times in rapid succession. This was clearly inconsistent with a £30–£50 gradual budget strategy.

After urgent internal checks, we discovered that one ad set had somehow been set to £3,000.
We immediately reduced it back to the correct level, but by that point over £1,000 had already been spent.

I contacted Meta support immediately. What followed was one of the most exhausting and unprofessional support experiences I have ever had.

I was transferred endlessly between agents — like being passed around in a ping-pong match. I had to explain the same issue repeatedly to 10–15 different agents. Some offered phone calls, some promised action, others claimed they were transferring me to “specialised teams” without being able to clarify who those teams were.

I was repeatedly told:

“I will connect you to the payments team and they will calculate and refund the amount.”

“This will be the last time you are transferred.”

Neither statement ever proved true.

One agent even acknowledged that jumping from £26 to £3,000 is completely against normal user behaviour and that such a drastic increase should be blocked automatically by Meta’s systems. This feedback was supposedly logged — yet nothing followed.

Despite being told I would receive an update within 12 hours, more than 10 days passed with no response.
When I later contacted live chat again due to an upcoming event campaign, I discovered that my case had been closed without explanation or resolution.

I reopened the case and spent hours chatting — until 2:00 AM — only to be transferred again and again. At one point, I was even connected to the same agent twice, highlighting how disorganised this process is.

Importantly, I did not even insist on a cash refund.
I repeatedly requested that the excess spend (£2,000+) be credited back to my Ads account so it could be used in future campaigns. A reasonable and fair request — still refused.

Performance data makes this even more concerning:

14–20 Jan: 33 leads — £242 spent

21 Jan (incident day): 17 leads — £1,085 spent

22 Jan–08 Feb: 85 leads — £1,536 spent

Total: 135 leads — £2,865 spent

The worst performance occurred on the very day Meta’s system failed.

My unresolved case IDs:

1382352010099801

1631676444692118

The overall impression is deeply troubling.
Once Meta takes your money, accountability becomes extremely difficult, and the support process appears designed to wear customers down until they give up.

For a company of this size, the lack of budget safeguards, ownership, and meaningful customer support is unacceptable. Businesses should be extremely cautious — especially when managing Ads via mobile — because when things go wrong, you may be left alone with the loss.

Everything Meta is garbage, including Dropbox.

We Bought our son a meta quest 3s for Christmas, one controller was broken within a week. I was told to post the controller back to them for replacement under warranty. We have now been waiting over a month for a replacement and all meta can tell me is they are working on it. Don’t waste your money on meta products, I have never dealt with such an incompetent company.

After several years of not using Meta platforms to advertise due to poor performance and suspected click fraud, my company (an Australian gym business) approved a six-figure budget to resume advertising on the platform in CY2026.

Upon revisiting the enormously convoluted and user-hostile Meta Business Platform, I was shocked to find that my infrequently used personal account with admin privileges over the business's ad account had been flagged 'Account Restricted' in late 2023, preventing it from creating or administering any ad campaigns.

Hours were spent trawling through unhelpful helpdesk articles until we found that the only way to contact support was to pay $470 AUD per month (!!!) for 'Meta Business Verified', which allowed us to connect to an offshore call centre and speak to a Level 1 helpdesk employee.

Multiple calls were made over several days until we were eventually told that our company had been permanently banned from advertising on Meta for a violation of advertising standards, which they were 'unable to disclose over the phone' due to 'policies'. No right to appeal was offered, nor were we ever advised at the time that the admin account was restricted.

We requested that the matter be escalated within support, to which Meta responded by having 'Mac', who described himself in broken English as 'one of the supervisor in Meta', send us a boilerplate email doubling down on Meta's decision to restrict the account, the grounds for which he refused to elaborate.

As someone who has rarely used any of Meta's properties over the years and has always done so in a way that accords with their TOS and policies (I have my own personal reputation to maintain as a legal professional), I was not only astonished by Meta's actions, but its sheer lack of accountability and service to its business customers who have spent well into the six figures advertising on its platform.

After doing some investigations of our own, we found that the only possible 'violation' of Meta's advertising standards was an advertisement for 'self defence classes' at one of our gyms, which was rejected for being associated with 'Politics/War'. This advertisement featured photographs of people exercising in a classroom setting. Go figure.

This experience gave me a behind-the-scenes glimpse of an extraordinarily poorly managed organisation that treats its customers with contempt.

I would advise anyone - whether a user, advertiser, or shareholder - to stay well away from Meta's products.

Meta is demonstrating a complete lack of integrity. My Business account is disabled for no reason despite having a perfect 100-point score in Ads Manager. While they block my access to the platform, they continue to charge my credit card daily for active advertisements. This is a deliberate scam. They ignore formal legal appeals and professional documentation but never fail to take money from a private individual's bank account. I am filing a formal complaint for unauthorized transactions. Absolute disgrace for a global company.

Customer wanted to return their product to us. We don’t handle returns from Meta.com. Helped the customer as best I could to process the return. We went round and round trying to locate something/anything no number to speak with a live person. Couldn’t even talk to chat. Finally we were able to print out a return label also able to print out the order with order number on it. Customer is on his way to a FedEx location to ship it back. Meta.com is not a friendly site for customers.

AVOID AVOID AVOID

Advertised something on Marketplace and chose to 'Boost' the item for 3 days for £1. On checking my PayPal I've been charged 3 times and a further £2 for unknowingly having a low threshold figure (that I was unaware of). Trying to resolve this is not straightforward and you have to go all around the houses to learn how to contact them links they sent didnt work and I had to download another Meta app. I feel this is purposefully vague and then there's no further complaints procedure. I think Facebook has had its day. Fuming ! Anxious! Feel financially manipulated and the whole procedure was time-consuming and not user friendly. And reading through other reviews it seems like they don't have the decency to respond. Not a fair and transparent company.

If you've ever been a wrestling viewer, you might remember two massive guys knows as the Brothers of Destruction. They were the Undertaker and Kane. Just clarifying, this is nothing to do with those individuals and I'm not remotely attempting to defame them in any way. This is a quirky metaphor, nothing more. No disrespect intended.

Now, following on, Google would be a brother of destruction, who would be accompanied with his other brother of destruction. Who is that? Yes, Meta, or previously, Facebook.

Why would I label Meta as a brother of destruction? It's simple. Because they've done absolutely everything possible to ensure maximum intrusiveness and profitability from internet-based software to completely eradicate any potential semblance of privacy. Privacy, as a result of their unending pursuit of data satiability, is now laughed at by the younger generations as something that basically doesn't matter.

Google, Apple, Microsoft, Amazon and indeed Meta have aggressively pushed for more and more access to information. Unifiable intrusiveness, perhaps initially based on the increased revenue from successfully targeted personalised advertisements has resulted in seemingly never sated lusting for more revenue from targeting, advertising impressions and content delivery networks, all attempting to out-muscle each other to show who has the biggest gentleman sausage. Perhaps they're a dysfunctional family of destruction?

Companies buy other companies for market dominance over the other and to eradicate the competition in some cases. And the younger generations, who are now realistically living in hell, laugh it off and are completely convinced that it essentially doesn't matter what you do because there is literally no escape. Every word, every face, every relation, every purchase, everything to do with everything remotely about us, is guzzled up by these ******* to generate relevant content, relevant adverisements and ensure not only advertisers and the corporations understand us, but also the data brokers, scammers, spammers, governments etc. also do.

Meta, like Google, have spun a web of lies about their services being cool and essential, and displaying their marketing and company image as non-threatening and trustworthy, while simultaneously being sued or criticised by intellectuals, academics and investigative journalists for practically every technological infringement imaginable. They've built 'free' services, yes, but the cost is massive. It's bigger because it affects everyone; those that consider themselves not silly enough to get embroiled in it and don't trust those organisations get profiled regardless of not using their apps, their services, their physical technology etc. through stolen biometrics, texts and emails. The ramifications of surveillance capitalism are massive, and because legislation has been lagging behind the technology growth, they're ingrained everywhere like Cancer in our bones.

They've ensured market dominance by controlling the mainstream and labeling themselves as the best and only option. Kept abreast of the 'privacy revolution' by labeling their services as private a surprising number of times. Google labelled Chrome that, as well as their Gmail email provider. Two examples.

Meta have bought Whatsapp to widen their market control and surveillance of individuals for profit. Every message that goes there is swallowed up by Meta for advertising. They acquired Instagram for much the same reason. Countless people unaware or uncaring about the issues due to how pervasive and cancerous surveillance capitalism is. Countless data to exploit; a generation of young people seemingly accepting this intrusiveness as acceptable and suffering the toxicity and pain afterwards. Facebook's ads, from my experience, have always been deeply controversial and far too personalised. They now know more about people than ever and that's a dangerous, dangerous thing.

And Meta, along with Google perpetrated this with unwavering ambition, disrespect and greed.

Meta continue to be sued or criticised for breaches / issues, including:

Cambridge Analytica (around 5.725 billion dollars thus far)
AI breaches
Targeting under 16 year old children with ads despite laws preventing that.
Vulnerabilities in VR affecting children.
Mental health concerns regarding children.
Whatsapp security lapses.
Working on smart glasses that potentially profile anyone in shot.

So, reflecting, Meta are a criminal organisation because they keep doing controversial things, get sued and are strangely able to keep operating as a business considering the unwavering, unending evidence and controversies their greed perpetuates.

My Facebook account was hacked and used to violate Meta’s rules. Even though I did nothing wrong, my Instagram account was affected simply because it was linked. I’ve been appealing for almost four months with no response, and now I’m being threatened with permanent disablement. Honestly Meta’s account linking system and support process are completely broken