I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good... See more
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Have been ordering the children’s fish oil supplements (the ‘orange splats’) for the past eighteen months, always arrive quickly and never any problems. They definitely seem to help my offspring come... See more
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Recommended to take these for muscle aches associated with CFS. They had an almost immediate positive effect on the muscle aches and the fatigue has lessened. Have taken them for a month and am de... See more
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Royal Mail let you and me down on my delivery which appears to have got lost in their system. But after telecom with yourselves you immediately despatched my replacement order. Hopefully Royal Mail w... See more
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Company details
- #78 of 279 best companies in Vitamin & Supplements Shop
Written by the company
Metagenics UK is part of the Metagenics Global family, which has been advancing evidence-based nutritional solutions for over 40 years. We deliver practitioner-grade supplements, grounded in rigorous scientific research, to support both healthcare professionals and consumers achieve optimal wellness.
Contact info
United Kingdom
- 0800 043 5777
- orders@metagenics.co.uk
- metagenics.co.uk
4.7
Excellent
11k reviews
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Reply from Metagenics UK
What a pleasure to read your feedback, Sarah!
We’re delighted to hear that you appreciate both the value for money and the speed of delivery — these are exactly the aspects we work hard on every day. It’s great to know everything went smoothly for you.
Thank you for your trust and your positive feedback. If you ever have any questions, our team remains available at orders@metagenics.co.uk — we’ll be happy to help.
Kind regards,
Ann– Metagenics UK
Excellent products and service
Excellent products - and the customer services team are super helpful. I feel really well when I take the supplements and all my family now take them too.
2 June 2026
Reply from Metagenics UK
Wow Nicola, what an inspiring piece of feedback — thank you for sharing it with us!
We’re truly delighted to hear that you feel well when taking our supplements and that they have found a place in your daily routine. The fact that your whole family is now using them makes your experience even more meaningful to us.
It’s also wonderful to know that our customer service team has been so helpful — we strive every day to be approachable and supportive.
Thank you for your trust and enthusiasm. If you ever have any questions, please don’t hesitate to contact us at orders@metagenics.co.uk.
Warm regards,
Ann – Metagenics UK
Brilliant!
2 June 2026
Reply from Metagenics UK
What a lovely burst of energy in your words, Ann — thank you!
Sometimes just one word says it all, and your “Brilliant!” truly means a lot to us. It’s great to know that your experience felt so positive.
Thank you for your trust — we look forward to supporting you again. If you ever have any questions, feel free to reach out via orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Quick and efficient delivery
1 June 2026
Reply from Metagenics UK
Thank you very much for your short but impactful feedback, Brigitte.
We’re pleased to hear that your delivery was both quick and efficient — exactly the experience we aim to provide. It’s often these simple but important elements that make all the difference.
Your feedback is truly appreciated and encourages us to keep delivering this level of service.
If you ever have any questions or need assistance, our team remains available at orders@metagenics.co.uk.
Warm regards,
Ann– Metagenics UK
I am happy with the products
I am happy with the products. Fast delivery. Highly recommend. Thank you.
1 June 2026
Reply from Metagenics UK
Thank you very much for your recommendation, Sebnem — it truly means a lot to us.
We’re delighted to hear that you’re happy with the products and that the fast delivery met your expectations. Providing both quality and efficient service is exactly what we strive for every day.
If you ever have any questions or would like to share more about your experience, please feel free to contact us at orders@metagenics.co.uk — we’re always here to help.
Warm regards,
Ann– Metagenics UK
Reply from Metagenics UK
It’s lovely to read your feedback, Karen — thank you very much for sharing it.
We’re delighted to hear that you’re happy with both our products and the ordering process. A smooth purchase and quick delivery really make a difference, so it’s great to know this has been your experience.
Your satisfaction reassures us that we’re on the right track, and we truly appreciate it.
If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.
Warm regards,
Ann– Metagenics UK
I messaged the company but no reply
I messaged the company but no reply. I originally subscribed to Multi Essentials and Vitamin D gummies. For several months these were sent correctly but at some point last year they just started sending me double amounts of multi essentials. And No more Vit D dummies. As a result I have a high amount of vitamin multi essentials - more than I can use and No Vit D. I don't seem to be able to contact anyone to get this corrected
29 April 2026
Reply from Metagenics UK
Thank you for your message, Niall — and first of all, our sincere apologies for this experience. We fully understand how frustrating it must be to have a subscription not running as expected, and not receiving a reply when trying to resolve it.
What you describe is certainly not the level of service we aim to provide. We would very much like to put this right for you as quickly as possible, so you receive exactly what you originally signed up for. We also take your comment about not receiving a response very seriously.
Normally our collegues already replied to you. If not, please feelfree to contact us directly at orders@metagenics.co.uk with your reference number and a short explanation? We will look into this as a priority and ensure an appropriate solution is provided.
Thank you again for taking the time to share your feedback — it helps us improve our service.
Kind regards,
Ann– Metagenics UK
Prompt and courteous service as always.
29 May 2026
Reply from Metagenics UK
Thank you very much for your kind words, Janet.
“Prompt and courteous service as always” — that is exactly the experience we aim to deliver with every order, so it’s a real pleasure to know we’ve met your expectations again.
Your continued trust and consistent positive experiences mean a great deal to us and truly motivate our team to keep delivering at this level.
If you ever have any questions or need support, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always happy to help.
Warm regards,
Ann– Metagenics UK
A trustworthy reliable company
A trustworthy reliable company
The products are described well and there is extra support with information if needed
It is my go to place for a great range of good quality supplements
29 May 2026
Reply from Metagenics UK
What a pleasure to read your feedback, Linda — thank you very much for sharing it.
It truly means a lot to us to hear that you see us as a trustworthy and reliable company, and that our clear product descriptions and additional support make a real difference for you. We believe it’s important that you feel well informed when making your choices.
Being your “go-to place” for high-quality supplements is something we genuinely appreciate — your trust and loyalty mean a great deal to us.
If you ever have any questions or would like further support, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always happy to help.
Warm regards,
Ann– Metagenics UK
The member of staff was pleasant and…
The member of staff was pleasant and helpful.
It was easy to make a purchase.
29 May 2026
Reply from Metagenics UK
Thank you very much for your kind feedback.
We’re delighted to hear that you had such a positive experience with our team — friendly and helpful service truly makes all the difference to us. It’s also great to know that you found the purchasing process easy and straightforward.
Your feedback reassures us that we’re delivering the kind of accessible and smooth experience we aim for every day.
If you ever have any questions or need assistance, please feel free to contact us at orders@metagenics.co.uk.
Warm regards,
Ann– Metagenics UK
Reply from Metagenics UK
It’s lovely to read your first impression, Angela — thank you for sharing it with us.
We’re very pleased to hear that you found our service helpful and efficient. We also truly appreciate your positive initial impression of the supplements, and we hope they fit well into your daily routine.
If you ever have any questions or would like to share more about your experience, please feel free to contact us at orders@metagenics.co.uk — we’re always here to help.
Warm regards,
Ann– Metagenics UK
Reply from Metagenics UK
Thank you for your message, Mr Lamb.
We are sorry to hear that your delivery has still not arrived — we understand how frustrating this must be, especially when you are expecting your order. This is certainly not the experience we aim to provide.
We would like to look into this for you as quickly as possible and help clarify the status of your delivery. Could you please send us your details and reference number via orders@metagenics.co.uk? We will make sure your case is handled as a priority.
Thank you for your patience, and we will do our best to resolve this as quickly as possible.
Kind regards,
Ann– Metagenics UK
No hassle ordering and easy to cancel…
No hassle ordering and easy to cancel subscription.
30 April 2026
Reply from Metagenics UK
Thank you for your clear feedback, Christopher.
It’s great to hear that you find the ordering process straightforward and that cancelling the subscription is just as easy — ease of use is very important to us. We’re pleased to know it works so well for you in practice.
If you ever have any questions or need assistance, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always happy to help.
Warm regards,
Ann– Metagenics UK
I was sent the wrong product and still…
I was sent the wrong product and still not received the correct one.
Not happy.
Mrs Jennifer Reading
26 May 2026
Reply from Metagenics UK
Dear Mrs Reading,
Thank you for sharing your experience with us. We are truly sorry to hear that you received the wrong product and that the correct item has still not arrived — this is certainly not the level of service we aim to provide.
We fully understand your frustration and take this situation very seriously. We would like to review your case as quickly as possible and work with you towards an appropriate solution.
Could you please contact us at orders@metagenics.co.uk with your details and reference number? We will make sure your case is handled as a priority.
Thank you in advance for your patience and for giving us the opportunity to make this right.
Kind regards,
Ann– Metagenics UK
Sadly I had a very serious reaction to…
Sadly I had a very serious reaction to the Metagenics enzyme as I did not know there are fillers in it. The histamine present gave me a horrendous migraine, my stomach and gastro tract felt like it was on fire and I was in a huge amount of pain. I had to immediately stop the supplement and stay away from histamine foods to calm my system down.
I would not use this enzyme again.
21 May 2026
Reply from Metagenics UK
Dear Helen,
Thank you for taking the time to share your experience so openly with us. We are truly sorry to hear that you felt unwell after using the enzyme product – we understand how concerning this must have been for you.
We place great importance on quality and transparency, and feedback like yours helps us stay attentive to our customers’ experiences. As individual responses to ingredients can vary, we would very much like to better understand your situation.
We warmly invite you to contact our team directly at orders@metagenics.co.uk, so we can review your experience together and offer appropriate support.
Thank you again for your message and for bringing this to our attention.
Kind regards,
Ann– Metagenics UK
Fast delivery a trusted company and…
Fast delivery a trusted company and good product. Highly Recommended.
26 May 2026
Reply from Metagenics UK
Thank you very much for your recommendation — we truly appreciate it.
It’s great to hear that you value our fast delivery, reliable service, and product quality. That combination is exactly what we strive to deliver every day.
Your trust means a lot to us and encourages us to keep maintaining this standard. If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk — we’ll be happy to help.
Warm regards,
Ann– Metagenics UK
Reply from Metagenics UK
Thank you for your kind words, Mrs Brown.
“Superb service as always” — that’s exactly what we aim for every day, and it truly means a lot to hear that this has consistently been your experience.
Your continued trust is greatly appreciated and encourages us to keep delivering the same high level of service.
If you ever have any questions or need assistance, please feel free to reach out to us at orders@metagenics.co.uk — we’re always happy to help.
Warm regards,
Ann– Metagenics UK
As always product does what it says
As always product does what it says. Always of a high quality. Delivered on time, intact. Sue
26 May 2026
Reply from Metagenics UK
Thank you for your kind and loyal feedback, Sue.
It’s truly wonderful to read that you consistently have the same positive experience — from the quality of our products to reliable and timely delivery. That level of trust and consistency means a great deal to us.
Your message reassures us that we’re on the right track and motivates us to continue delivering this level of service every day.
If you ever have any questions or need assistance, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always happy to help.
Warm regards,
Ann– Metagenics UK
Really helpful customer service
Really helpful customer service, easy to contact and super fast delivery
26 May 2026
Reply from Metagenics UK
Your message truly made us smile, Elaine — thank you very much!
We’re delighted to hear that you found our customer service helpful and easy to reach. It’s also great to know that the fast delivery met your expectations — we understand how important that is in everyday use.
Feedback like yours reassures us that we’re on the right track and motivates us to keep delivering the same level of service.
If you ever have any questions, our team remains available at orders@metagenics.co.uk — we’re always happy to help.
Warm regards,
Ann– Metagenics UK
A lovely company to deal with.
Mutagenicity was recommended to me by my natural health practitioner. When l first started ordering from them, l ran into a couple of issues with my orders. The free phone option was encouraging and the call was picked up almost immediately. The women l spoke to were absolutely lovely in manner and attitude. They couldn't do enough to help. It's fairly rare these days to have this experience with a company. Thank you so much everyone!!!
28 May 2026
Reply from Metagenics UK
What a pleasure to read your kind words, Mac — thank you very much for sharing your experience with us.
We’re especially pleased that, despite the initial issues with your orders, you came away with such a positive impression of our team. It’s wonderful to hear that our phone support was quick to respond and supportive in helping you — that personal connection truly matters to us.
Your appreciation encourages us to keep delivering the same level of service every day. And thank you as well for placing your trust in us following your practitioner’s recommendation.
If you ever have any questions or need assistance, please don’t hesitate to contact us at orders@metagenics.co.uk — we are always happy to help.
Warm regards,
Ann– Metagenics UK
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