I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good... See more
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Have been ordering the children’s fish oil supplements (the ‘orange splats’) for the past eighteen months, always arrive quickly and never any problems. They definitely seem to help my offspring come... See more
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Recommended to take these for muscle aches associated with CFS. They had an almost immediate positive effect on the muscle aches and the fatigue has lessened. Have taken them for a month and am de... See more
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Royal Mail let you and me down on my delivery which appears to have got lost in their system. But after telecom with yourselves you immediately despatched my replacement order. Hopefully Royal Mail w... See more
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Company details
- #78 of 279 best companies in Vitamin & Supplements Shop
Written by the company
Metagenics UK is part of the Metagenics Global family, which has been advancing evidence-based nutritional solutions for over 40 years. We deliver practitioner-grade supplements, grounded in rigorous scientific research, to support both healthcare professionals and consumers achieve optimal wellness.
Contact info
United Kingdom
- 0800 043 5777
- orders@metagenics.co.uk
- metagenics.co.uk
4.7
Excellent
11k reviews
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Reply from Metagenics UK
Thank you for taking the time to leave a review!
We are delighted to hear that you are pleased with both the quality of our products and our delivery service. It is always rewarding to know that our products meet expectations and that orders arrive smoothly and efficiently.
Your feedback means a lot to our team and encourages us to continue providing the high standards of quality and service our customers value.
If you ever need any assistance, please feel free to contact us at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Prompt delivery service
27 July 2026
Reply from Metagenics UK
Thank you very much for your review, Elizabeth.
We are delighted to hear that you were pleased with our prompt delivery service. We understand how important it is for orders to be processed and delivered efficiently, so it is wonderful to know that your experience met your expectations.
Thank you for taking the time to share your feedback. If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
How this is great reliable great service delivery just great
Brilliant serves easy can do online phone email and delivery so quick never go anywhere else
27 July 2026
Reply from Metagenics UK
What a pleasure to read your feedback, Penelope!
Thank you so much for your enthusiastic review. We are delighted to hear that you find our ordering process so easy, whether online, by phone, or via email. Your kind comments about our fast delivery are also greatly appreciated.
Hearing that you would not go anywhere else is one of the greatest compliments we could receive. Your trust and loyalty mean a great deal to our entire team.
Thank you for taking the time to share your experience. Should you ever have any questions, our team remains available at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
The magnesium really helped me with my…
The magnesium really helped me with my restless legs. Thank-you
29 June 2026
Reply from Metagenics UK
Thank you for sharing your experience, Kevin.
We appreciate you taking the time to leave a review about our magnesium product. It is wonderful to hear that it has become a valued part of your daily routine and that you are pleased with your experience.
Feedback like yours means a great deal to our team and encourages us to continue providing the high level of quality and service our customers expect. If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk.
Kind regards,
Ann – Metagenics UK
Reply from Metagenics UK
It’s a pleasure to read your feedback, Penny!
Thank you very much for your kind review. We’re delighted to hear that you are pleased with our products and that your order arrived quickly and efficiently. Providing high-quality products alongside a smooth delivery experience is very important to us, so it’s wonderful to know this was reflected in your experience.
Thank you for taking the time to share your thoughts. Feedback like yours motivates our team to continue delivering the high level of service our customers expect.
If you ever have any questions, our team remains available at orders@metagenics.co.uk.
Ann– Metagenics UK
Reply from Metagenics UK
Thank you very much for your feedback, Kim.
We're delighted to hear that your order was delivered quickly. Providing a smooth and reliable delivery experience is something we focus on every day, so it's wonderful to know that we met your expectations.
Thank you for taking the time to share your experience with us. We look forward to supporting you again with your next order.
If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk.
Ann– Metagenics UK
Excellent products
Excellent products. Effective and cost effective.
Great customer service too.
20 July 2026
Reply from Metagenics UK
A big smile came to our faces while reading your review, Vanessa!
Thank you very much for your kind feedback. We are delighted to hear that you appreciate our products and find them both effective and good value for money. It is equally rewarding to know that our customer service has met your expectations.
Providing high-quality products alongside helpful and accessible support is something we care deeply about, so your comments mean a great deal to our team.
Thank you for taking the time to share your experience with us. We look forward to supporting you for a long time to come. If you ever have any questions, our team remains available at orders@metagenics.co.uk.
Ann– Metagenics UK
wrong product sent
23 July 2026
Reply from Metagenics UK
Dear Marielaure,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you received the wrong product. We understand how disappointing this must be and appreciate you bringing it to our attention.
A member of our Customer Service team has already been in touch with you regarding this matter. Would you be so kind as to return their call or get back to them with your response? This will allow us to continue investigating your case and work with you towards a suitable resolution.
Thank you for your feedback, which helps us improve our service and customer experience.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Thank you for your continued trust.
We are delighted to hear that you once again found our service reliable and are pleased with the quality of our products. Consistency is very important to us, so it is especially rewarding when customers share that their experience remains positive time after time.
Thank you for taking the time to leave your review. Feedback like yours encourages our team to keep delivering the same level of care and attention every day.
Should you ever have any questions, you are always welcome to contact us at orders@metagenics.co.uk.
Ann– Metagenics UK
Excellent pro-biotic
Excellent pro-biotic - not keen on the subscribers model but works well for this as it is a monthly renewal.
25 June 2026
Reply from Metagenics UK
Thank you for sharing your experience, Gillian.
It's great to hear that you are so pleased with the probiotic and that the product meets your expectations. We also appreciate your honest feedback regarding our subscription model. Understanding how our customers experience our services is extremely valuable to us.
We're pleased that the monthly renewal option works well for you and makes it easy to incorporate the product into your routine. Feedback like yours helps us continue improving the experience we provide.
Thank you again for taking the time to leave your review. Should you ever have any questions, you can always reach us at orders@metagenics.co.uk.
Ann– Metagenics UK
Reply from Metagenics UK
Dear John,
Thank you for taking the time to share your feedback.
We are sorry to hear that you believed your order had not been delivered. We understand how concerning it can be when you are waiting for a parcel.
Our Customer Service team has already been in touch with you regarding this matter, and according to the courier's information, your package has been delivered. If there is still any uncertainty regarding the delivery, we will of course be happy to assist you in clarifying the situation.
Please do not hesitate to contact us at orders@metagenics.co.uk if you have any further questions. We remain at your disposal and will be pleased to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
It's wonderful to receive your feedback, Linda!
Thank you very much for your lovely review. We are delighted to hear that you consider both our products and our service to be excellent. We put great care into the quality of what we offer and the support we provide to our customers, so your appreciation truly means a lot to us.
Thank you for taking the time to share your experience. Feedback like yours encourages us to continue delivering the best possible experience every day.
Should you ever have any questions, our team will be happy to assist you at orders@metagenics.co.uk.
Ann– Metagenics UK
Reply from Metagenics UK
Dear Christine,
It is a pleasure to receive another review from you. Thank you for taking the time to share your experience with us.
We are delighted to hear that you appreciate both our prompt service and the reliability of our products. Knowing that you are a satisfied customer means a great deal to us and reassures us that we are meeting your expectations.
Thank you for your continued trust and for your positive feedback. Our team remains available at orders@metagenics.co.uk should you ever need any assistance or have any questions.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Dear Christine,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you found our service quick and efficient. Providing a smooth and reliable experience is very important to us, so it is wonderful to know that everything met your expectations.
Thank you again for your trust and kind words. Should you have any questions in the future, our team will be happy to assist you at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Your review has truly made our day, Mrs Boyle!
Thank you very much for this short yet incredibly meaningful feedback. We are delighted to hear that you consistently experience our service as flawless. Providing a reliable and seamless experience is something we strive for every day, so your words are greatly appreciated by our entire team.
Thank you for taking the time to share your experience with us. We look forward to continuing to support you in the same way in the future.
Please feel free to contact us at orders@metagenics.co.uk if there is ever anything we can help you with.
Ann– Metagenics UK
Always good advice and quality products
Always good advice and impressed with the quality of service and products. Highly recommended by a super Naturopath and have noticed a difference after using.
23 June 2026
Reply from Metagenics UK
It was a real pleasure to read your feedback, Sarah!
Thank you for your kind words about our service, the advice you have received, and the quality of our products. We are delighted to hear that you have had such a positive experience and that our products fit well into your daily routine.
Your recommendation means a great deal to us. Every day, we strive to provide the best possible support to our customers and deliver a reliable service they can trust.
Thank you again for taking the time to share your experience. If you ever have any questions, our team is always available at orders@metagenics.co.uk.
Ann– Metagenics UK
Capsule disintegrated
The first capsule I took from the pack came apart and powder spilled everywhere, which was distressing. The package did arrive promptly and the rest of the capsules seem intact
20 July 2026
Reply from Metagenics UK
Dear Peter,
Thank you for taking the time to share your experience with us.
We are sorry to hear that the first capsule in your pack came apart and caused the powder to spill. We understand how disappointing and frustrating that must have been, especially when starting a new product.
We do appreciate your comments regarding the prompt delivery and the fact that the remaining capsules appear to be intact. Feedback such as yours is important to us, as we are committed to maintaining the quality of both our products and our service.
Our Customer Service team has already tried to contact you regarding this matter, but unfortunately, we have not yet been able to reach you. We would be grateful if you could get in touch with us at orders@metagenics.co.uk so that we can investigate this further and work towards a suitable resolution.
Kind regards,
Ann– Metagenics UK
Everything arrived on time and is good…
Everything arrived on time and is good quality, thank you.
20 July 2026
Reply from Metagenics UK
Thank you for your kind review, Wendy!
We're delighted to hear that your order arrived on time and that you're pleased with the quality of the products you received.
Providing high-quality products alongside a reliable delivery service is very important to us, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback. If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk. We're always happy to help.
Kind regards,
Ann
Metagenics UK
Excellent service from order to delivery
20 July 2026
Reply from Metagenics UK
It's wonderful to know that you were pleased with our service, Patricia!
Thank you for taking the time to leave us a review. We're delighted to hear that you received excellent service throughout your journey with us, from placing your order right through to delivery.
Providing a smooth, reliable experience at every step is what we strive for, so it's wonderful to know we met your expectations.
Thank you again for your support. If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk. We're always happy to help.
Kind regards,
Ann
Metagenics UK
Immediate and proactive response that…
Immediate and proactive response that met my needs. Efficient and charming. Excellent customer service from a company I have used (since early on in it's days as Nutri).
16 July 2026
Reply from Metagenics UK
Thank you for sharing your experience, Emma!
We're delighted to hear that our team was able to provide an immediate and proactive response that met your needs. Delivering efficient, friendly, and personalised customer service is something we strive for every day, so your kind words mean a great deal to us.
It's especially wonderful to hear from a long-standing customer who has been with us since our early days as Nutri. Your continued trust and loyalty over the years are truly appreciated.
Thank you again for your support and for taking the time to leave us such a thoughtful review. If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk. We're always happy to help.
Kind regards,
Ann
Metagenics UK
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