I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good... See more
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Have been ordering the children’s fish oil supplements (the ‘orange splats’) for the past eighteen months, always arrive quickly and never any problems. They definitely seem to help my offspring come... See more
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Royal Mail let you and me down on my delivery which appears to have got lost in their system. But after telecom with yourselves you immediately despatched my replacement order. Hopefully Royal Mail w... See more
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Recommended to take these for muscle aches associated with CFS. They had an almost immediate positive effect on the muscle aches and the fatigue has lessened. Have taken them for a month and am de... See more
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Company details
- #77 of 279 best companies in Vitamin & Supplements Shop
Written by the company
Metagenics UK is part of the Metagenics Global family, which has been advancing evidence-based nutritional solutions for over 40 years. We deliver practitioner-grade supplements, grounded in rigorous scientific research, to support both healthcare professionals and consumers achieve optimal wellness.
Contact info
United Kingdom
- 0800 043 5777
- orders@metagenics.co.uk
- metagenics.co.uk
4.7
Excellent
11k reviews
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Reply from Metagenics UK
What a lovely piece of feedback to receive, Karen!
We’re very pleased to hear that you experienced our service as fast, efficient, and straightforward — that’s exactly the kind of no-nonsense approach we aim for.
It’s great to know everything went smoothly and accurately for you. Thank you for sharing your experience and for your trust in our service.
If you ever have any questions, feel free to reach out to us at orders@metagenics.co.uk — we’ll be happy to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Dear Paul,
Thank you for reaching out — we’re truly sorry to hear that your order has not arrived yet. We understand how frustrating this must be and take your experience seriously.
Our Customer Service already reached out to you with additional information about your shipment.
We strive to offer a reliable and efficient service, and your feedback helps us improve. Thank you in advance for your patience, Paul.
Kind regards,
Ann – Metagenics UK
Reply from Metagenics UK
It’s great to hear this, Sharon — thank you very much for your message!
We’re delighted that your order went smoothly and without any issues. Providing a seamless and pleasant experience is exactly what we strive for with every order.
Your feedback truly motivates us to keep delivering this level of service. Thank you for your trust in us.
If you ever have any questions, feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.
Kind regards,
Ann– Metagenics UK
Subscription regularly fails for no reason
I set up my subscription and the first order comes through but then it's hit and miss whether the subscription will work for the next one. There's nothing wrong with my payment or their supplies but, too often, I get an email on the day it's meant to come saying it's been cancelled. Then I'll go to the site with the exact same order and card and order it without any issue. Annoying and unnecessary.
16 June 2026
Unprompted review
Reply from Metagenics UK
Dear Dougal,
Thank you for taking the time to explain your experience so clearly. We completely understand how frustrating it must be when a subscription — meant to make things easier — turns out to be inconsistent and gets cancelled on the very day it’s due.
What you’re describing — a successful first order followed by unreliable renewals — is certainly not the level of service we aim to provide.
We can assure your that we will investigate these unfortunate events with our Digital Team.
Could you please contact us at orders@metagenics.co.uk with your account details? Our team will review your subscription and payments in detail and work with you to restore a smooth and reliable experience.
Your feedback is extremely valuable to us as it helps improve our service. Thank you in advance for your patience and for bringing this to our attention, Dougal.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Thank you for your clear and positive feedback, Florence — we truly appreciate it!
We’re delighted to hear that you’re happy with your vitamin and that it meets your expectations. It’s always great to know our products find their place in your daily routine.
Your message means a lot to us and encourages us to continue offering this level of quality. Thank you for your trust!
If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.
Kind regards,
Ann– Metagenics UK
The subscription mechanism is hard to use
The products seem to be solid but the subscription mechanism is hard to use.
8 June 2026
Reply from Metagenics UK
Thank you for sharing your feedback, Julian — we truly appreciate you highlighting both the positives and the areas for improvement. We’re pleased to hear that you find our products solid, though we’re sorry that the subscription system feels difficult to use.
Your comment is very important to us, as we aim to provide a smooth and user-friendly experience at every step. Input like yours helps us continue to improve and make our services more accessible.
If you’d like, we would be happy to review your subscription together and help make it easier to manage. Please feel free to reach out to us at orders@metagenics.co.uk — our team is here to assist you.
Thank you again for taking the time to share your experience, Julian.
Ann– Metagenics UK
Easy to order
Easy to order, quick delivery, and producs very good quality at a reasonable price,thank you
12 June 2026
Reply from Metagenics UK
It’s a pleasure to read your feedback, Cici!
We’re delighted to hear that you found the ordering process easy and the delivery fast. Your kind words about the quality of our products and their value for money truly mean a lot to us — it’s exactly what we strive for every day.
Thank you for taking the time to share your experience. We look forward to serving you again soon. If you ever have any questions, please feel free to reach out at orders@metagenics.co.uk.
Kind Regards
Ann– Metagenics UK
Very friendly customer service by phone…
Very friendly customer service by phone and quick delivery, thank you
15 May 2026
Reply from Metagenics UK
Thank you so much for your kind feedback
We’re delighted to hear that you experienced our phone service as friendly and that your delivery arrived quickly. Ensuring a smooth and pleasant experience at every step—from contact to delivery—is very important to us.
We truly appreciate you taking the time to share your experience and we look forward to assisting you again in the future. If you ever need anything, feel free to contact us at orders@metagenics.co.uk.
Kind Regards
Robin – Metagenics UK
Reply from Metagenics UK
Your review made our day, Patricia — thank you so much!
It’s lovely to hear that you consider our service “great.” We strive every day to keep everything smooth and pleasant, so your feedback truly means a lot.
Thank you for taking the time to share your experience.
If you ever have any questions, please feel free to reach out via orders@metagenics.co.uk — we’ll be happy to assist you.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Thank you very much for your message, Elizabeth!
We're glad to hear that your order arrived safely and right on time — that’s exactly the experience we aim to provide every day.
Your feedback is a great confirmation that our care in handling and delivery makes a difference. We truly appreciate you taking the time to share it.
If you ever need any assistance or have questions in the future, please don’t hesitate to contact us at orders@metagenics.co.uk — we’ll be happy to help.
Kind regards,
Ann– Metagenics UK
Website very easy to navigate.
Website very easy to navigate.
Items were delivered within 2 days
11 June 2026
Reply from Metagenics UK
What a pleasure to read your feedback, Barbara!
We're delighted to hear that you found our website easy to navigate — creating a smooth and user-friendly experience is very important to us. It’s also great to know your order arrived within just a couple of days.
Thank you for sharing your experience, we truly appreciate it.
If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
What a lovely message to receive, Stuart — thank you!
We’re really pleased to hear that both our service and fast delivery met your expectations. We strive every day to maintain this level of efficiency and reliability.
Thank you for sharing your experience with us.
If you ever have any questions in the future, please don’t hesitate to reach out via orders@metagenics.co.uk — we’re always happy to help.
Kind regards,
Ann – Metagenics UK
Reply from Metagenics UK
It’s a pleasure to read your feedback, Hilary!
We’re delighted to hear that your order arrived the very next day — that’s exactly the level of service we aim to provide. It’s also great to know you found the 3 for 2 offer worthwhile; we strive to bring added value like this to our customers.
Thank you for taking the time to share your experience with us, we truly appreciate it.
If there’s ever anything we can assist you with, please feel free to contact us at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Quality of Magnesium Glinate
Quality of Magnesium Glinate: Within a few days, I noticed a difference, and now, after 6 months, the shift in my sleep quality and mental clarity is incomparable. The speed of service is excellent!
11 June 2026
Reply from Metagenics UK
Wow Florence — thank you so much for such a detailed and thoughtful review!
It’s truly valuable for us to hear how our magnesium glycinate has become part of your daily routine and how consistently you’ve been using it over time.
We’re also very pleased that you highlighted our fast service — we work hard to maintain that level of reliability so you can always count on us.
Thank you for sharing your experience so clearly; it means a lot to us and to other customers looking for guidance.
If you ever have any questions or need support, please feel free to contact us at orders@metagenics.co.uk — we’re always here to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Thank you for your feedback, Freda — it’s great to hear that your order reached you promptly.
We put a lot of care into ensuring fast and reliable processing, so it means a lot to know this is reflected in your experience.
We truly appreciate you sharing this and look forward to providing you with the same smooth service again in the future.
If you ever have any questions, our team is always available at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
B12 and folate
This product is great for me, definitely see a difference when I run out. Great product and delivery is very quick. Has helped me with energy as Iam post menopause . Great product would recommend .
10 June 2026
Reply from Metagenics UK
Wow Elaine, what a lovely and inspiring review to read!
Thank you for taking the time to share your experience with our B12 and folate product so clearly. We’re really pleased to hear it fits well into your routine and that you notice a difference when using it. It’s also great to know that our quick delivery contributes to your positive experience — that’s something we truly care about.
Your recommendation means a lot to us, and to others who are looking for dependable products to support their daily habits.
If you ever have any questions or need guidance, please don’t hesitate to reach out to us at orders@metagenics.co.uk — we’re always happy to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
It’s a pleasure to read your feedback, Mona!
Your appreciation of the reliable quality of our supplements and our service truly means a lot to us. We aim to offer a dependable experience, both in our products and in the support we provide.
Thank you for taking the time to share your experience — we genuinely value it.
If you ever have any questions or need assistance, our team is always available at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
We truly appreciate your review, J Davies — thank you very much.
It’s great to hear that you’re very happy with our service. Providing a smooth and pleasant experience is exactly what we aim for.
Your positive feedback motivates us to keep delivering this level of care every day. Thank you for sharing your experience with us.
If you ever have any questions, our team remains available at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
It’s lovely to read your feedback, Anna.
We’re delighted to hear that both our service and our product meet your expectations — that’s exactly the combination we aim to deliver every day.
Your feedback encourages us to keep maintaining and improving this level of quality. Thank you for taking the time to share your experience.
If you ever have any questions, you can always reach us at orders@metagenics.co.uk — we’re always happy to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
It’s so nice to hear from you again, Diane — thank you for sharing this additional feedback!
We’re delighted to know that not only are you satisfied with the product, but that the delivery and packaging also met your expectations. The fact that you take the time to highlight these details truly means a lot to us.
After so many years of trust, every extra experience you share is especially valuable. It motivates us to continue delivering the same level of care in every aspect — from product quality to logistics.
Please don’t hesitate to reach out via orders@metagenics.co.uk if there’s ever anything we can help you with. We’re always happy to assist.
Kind regards,
Ann– Metagenics UK
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