metal-plex.com Reviews 473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting they are well-made, lightweight, and easy to install, often exceeding expectations. The ordering process is frequently described as easy and flawless, with many appreciating the prompt delivery and excellent packaging that ensures items arrive safely. Reviewers also highlight the exceptional customer service, citing responsiveness, helpfulness, and integrity, especially when addressing issues like damaged shipments. However, some customers were dissatisfied with the product's durability, reporting that adhesive strips failed, causing items to break, and felt the material was not solid aluminum as expected. Others expressed disappointment with the actual size of the product compared to website images, and a few experienced delays in shipping despite being told their order had shipped.

What people talk about most

Product

Customers are generally thrilled with the product, praising its excellent quality, beautiful design, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as excellent, well-made, and... See more

Order

People report positive experiences with the ordering process, with many expressing satisfaction and a desire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast shipping and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting responsive, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just moved into a 70's Florida home with a huge stack wall. These palm trees are perfect! The wall had some imperfections, but now your eyes are drawn to the metal art, and it complements the wall... See more

Rated 5 out of 5 stars

I was late into the holiday season with an idea of a gift for my father in law, and metalplex was so quick and efficient! Excellent customer service. Almost instant response. The product shipped and a... See more

Rated 5 out of 5 stars

So impressed by the professional, timely responses to inquiries. Metal Plex staff ( especially Sam) worked to modify our design to meet our vision. Shipping was fast and product was packaged beautiful... See more

Rated 5 out of 5 stars

The first order of metal trout hung so well I did another order for a wedding gift immediately after the first order. It to was a huge success! Very pleased with the whole process of ordering, shipp... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

473 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Metal Art work will be enjoyed

Ordering was easy since I know what I was wanting the Yosemite Mountain range in black. I was kept informed of ship date, received the order and it was well packaged, very impressed. Art work was to specks and fit in my space well. Would like to order another piece in time.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!!!

Received my order damaged by the USPS Shipping and they took charge and got a replacement on it way quickly. Received the new one in great shape and looking good on my wall... Thanks guys...

30 January 2026
Unprompted review
Rated 5 out of 5 stars

We just moved into a 70's Florida home…

We just moved into a 70's Florida home with a huge stack wall. These palm trees are perfect! The wall had some imperfections, but now your eyes are drawn to the metal art, and it complements the wall very well. Highly recommend these products. They are well-made, lightweight, and very easy to install—beautiful addition to our new home.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Our Big Air cutout

The cutout we ordered was a Big Air snowboarder and it was perfect for our wall at our cabin in the mountains of WV. It looks great on our wall there!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Quality individuals produce quality work.

I have used this company for several art pieces I have in my home. The latest art piece was a photograph of the moon over water. I took a screenshot of the picture. When I received the final product, I was amazed at the clarity of the photo and the details were crisp and clear. It is magnificent.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

The Grizzly Bear is perfect!

The product was as pictured. It was very well made and beautifully designed. My online order experience was flawless, and shipping progress was provided regularly. Overall a great shopping experience!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Total Disappointment!!!

Got the infinity heart symbol with custom names and dates for a Christmas present, and VERY disappointed at its size. The website does not have measurements in inches, so I had to guess what each size means. They show pictures of the item in home settings, one of which shows it as wide as a couch. Couch cushions are an average of 2 feet to 3 feet wide, so the piece should be between 4 feet and 6 feet wide. I got the largest size, so it should be the same size as the one in the picture that is as wide as a couch.

Nothing could be further from the truth! It is tiny!!! It is about half the width of one couch cushion! It’s completely ridiculous! Their customer service said, “oops, those are just design suggestions.“ What does that even mean? Total Disappointment!!!

Furthermore, they told me the package had shipped, when in reality they had only created a label for it. FIVE DAYS LATER they still hadn’t gotten it to the shipper!!!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional

Quality of product, communication with employees, shipping speed and shipping condition of item. Easy to use website.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CRAFTSMANSHIP USE THIS COMPANY

I had a truly excellent experience with Metalplex. I ordered a custom metal sign that unfortunately arrived damaged. As soon as I contacted them and provided photos, their response was prompt, professional, and reassuring.

Without hesitation—and at zero cost to me—they created and shipped a replacement sign, this time packaged extremely well. The new sign arrived in perfect condition and exceeded my expectations. I was genuinely impressed by their commitment to standing behind their work and making things right.

In a time when great customer service is becoming rare, Metalplex delivered above and beyond. Their craftsmanship is excellent, and their integrity and responsiveness are even better. I would absolutely recommend Metalplex to anyone looking for high-quality custom metal work with a company that truly cares about customer satisfaction.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

I was late into the holiday season with…

I was late into the holiday season with an idea of a gift for my father in law, and metalplex was so quick and efficient! Excellent customer service. Almost instant response. The product shipped and arrived so quickly, well before christmas! My father in law immediately hung it in his shop.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Vendor and Quality Product

I like their website and the ease of the ordering process, prompt delivery and they sell a quality product.

This is the 4th time I have purchased from "metal-plex" and we have been very pleased with all 4 items.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Looks just like the picture

Looks just like the picture. All edges very smooth. Packed very well, Moose was very secure. Easy to hang with the tape that was included.

18 December 2025
Unprompted review

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