METALSHOP Reviews 262

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 1 out of 5 stars

Clothing is decent but as of August 2025 there's massive duty fees on imports. If you live outside of Europe BEWARE. I paid $120 for clothing, $33 to ship it, then DHL demanded an additional $45 once... See more

Rated 5 out of 5 stars

Wonderful customer service(at first my payment wouldn’t go through and I needed help haha), quicker than expected shipping especially over seas, and the product is perfect!!! This was the only place I... See more

Company replied

Rated 5 out of 5 stars

I don’t typically leave reviews but wow! It came on the day they said it would, in the most pristine quality and packaged together very nicely. No dumb Amazon boxes or something unsafe, just wrapped v... See more

Company replied

Rated 5 out of 5 stars

I searched high and low for the perfect Sleep Token hoodie for the hubby for his birthday. Found it at Metalshop. We had a random mishap with not receiving an order confirmation email, but Carol... See more

Company replied

Company details

  1. Music shop
  2. Clothing Shop
  3. Fashion accessories shop
  4. Men's clothes shop
  5. Ladies' clothes shop

Written by the company

From the day we learned how to walk, we've attended metal gigs, concerts and festivals. For more than 15 years we sell official bands merchandise and since then we've pleased thousands and thousands of our customers. We choose the best products every day not only for our racks but especially for your wardrobes. We aspire not just to sell metal merchandise but to set borders for the metal trends as well. Welcome to METALSHOP.


Contact info

4.2

Great

TrustScore 4 out of 5

262 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Clothing is decent but as of August…

Clothing is decent but as of August 2025 there's massive duty fees on imports. If you live outside of Europe BEWARE. I paid $120 for clothing, $33 to ship it, then DHL demanded an additional $45 once the package arrived on US soil for a duty fee that was not disclosed. Metalshop says it's all on DHL yet they don't mention anything about this fee on checkout for their predominantly US customer base.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

My bro loves the metal shirts!

I'm leaving a review for my brother, who is unable to do so. My bro ordered metal shirts from this company, and the customer service has been stellar. Not only did they track the shipment when he wanted to know where it was, but they also followed up to make sure he got it. My bro loves this company and the shirts they make! Unique designs.

15 January 2026
Unprompted review
METALSHOP logo

Reply from METALSHOP

Hello 🤘

Thank you so much for taking the time to leave this review on your brother’s behalf — that truly means a lot to us!

We’re so happy to hear he loves the shirts and the designs. It’s awesome to know they hit the mark.

We also really appreciate your kind words about our customer service. Keeping our customers updated and making sure everything arrives safely is important to us, so it’s wonderful to hear that it made a difference.

Please send our thanks to your brother as well — and if there’s ever anything he needs, we’re always here and happy to help.

Rock on and thanks again! 🤘
Team Metalshop

Rated 5 out of 5 stars

Good experience

Prompt shipping. Items were well packaged. Trouble-free experience.

27 July 2025
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Reply from METALSHOP

Great review from an awesome customer – thank you! Enjoy your purchase and stay metal! 🔥
Team Metalshop

Rated 4 out of 5 stars

Very good service

I think that this shop is fantastic, I am from America and the size chart on their website wasn’t the best, I was recommended to get a size 46 but that was to small and returning would’ve costed to much money so I decided to sell the original pair. But I ordered the same boots in a size 47 later and they are genuinely the most comfortable well fitting boots I have. I would recommend people buy from their website but just find your European shoe size out another way if you are from the states. Thank you metal shop, can’t wait to buy more from y'all in the future.

22 July 2025
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Reply from METALSHOP

Hey there!

Thanks so much for sharing your experience! We're stoked you love the boots and found the perfect fit in the end. We totally get that figuring out international sizes can be tricky. Thanks for the tip about finding your European shoe size - that's super helpful for other customers from the States! We appreciate your understanding and can't wait to have you back for more. Rock on! 🤘

Team Metalshop

Rated 1 out of 5 stars

Financed through Klarna...

Financed through Klarna.... Item arrived c.o.d.

23 July 2025
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Reply from METALSHOP

Hello,

It sounds like there might be some confusion about the charges you encountered. Just to clarify, what you experienced wasn't a Cash on Delivery (COD) charge. These were customs fees, which are sometimes applied in the US to goods imported from the EU.
Customs fees are a separate thing from the actual cost of the item and the shipping charges. We're sorry for any confusion this may have caused! Customs fees vary depending on the order value.

Team Metalshop

Rated 5 out of 5 stars

Excellent product

Product arrived quickly and was high quality leather, would definitely recommend this company

20 July 2025
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Reply from METALSHOP

Thanks for the review! It’s great to know we met your expectations. See you next time! 🤘

Team Metalshop

Rated 1 out of 5 stars

Over $100 of hidden customs and fees

Zero transparency that they ship from Czechia. To give a 100% honest account of my experience, there actually is a disclaimer that "Additional customs fees and import duties may apply upon delivery to your country." But they don't specify what countries that applies to. With the .us domain and a very generic "your country", I expected them to ship from the U.S., and I thought that the disclaimer was for customers ordering from outside. An additional disclaimer "We ship from the Czech Republic." would have been helpful. Two days after ordering I received an additional invoice from UPS for over $100 of customs and fees.

24 July 2025
Unprompted review
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Reply from METALSHOP

We appreciate your feedback and understand your frustration regarding the shipping origin and customs fees.

While we do state on our contact page that we are based in the Czech Republic (https://www.metalshop.us/contact/), we acknowledge that this information could be more prominent during the ordering process.

We encourage customers with any questions or concerns to reach out to us directly. It's disappointing that you chose to leave a negative review without giving us the opportunity to address your concerns first.

Regarding the customs fees, these are unfortunately determined by US import policies, which are beyond our control. We recommend customers familiarize themselves with these policies when ordering from international retailers.

We are always striving to improve our customer experience, and appreciate your input. 🤘

Team Metalshop

Rated 5 out of 5 stars

Shipping was super fast

Shipping was super fast! Especially coming from Europe.

24 June 2025
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Reply from METALSHOP

Thanks for the review! We’re glad we didn’t let you down. 🤟 Keep rocking!

Team Metalshop

Rated 5 out of 5 stars

Fast AF

These are my second pair of New Rocks!! Obsessed with this style! Can’t wait to wear rock these bad boys!!! Shipping was fast AF!! Thank you for your speedy shipping :)

20 June 2025
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Reply from METALSHOP

Thanks for being with us! Your satisfaction is our driving force. Enjoy your New Rocks, we love them too! 🤘
Team Metalshop

Rated 5 out of 5 stars

Great selection

Great selection. Super fast delivery.

26 June 2025
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Reply from METALSHOP

Thanks for the review! We’re glad we didn’t let you down. 🤟 Keep rocking!
Team Metalshop

Rated 5 out of 5 stars

Great selection and prices.

Great selection and prices.
Delivery time was exceptional.
Will be making more purchases for sure.

22 June 2025
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Reply from METALSHOP

Big thanks for your feedback! May our gear bring you joy and music always be with you! 🎶🤟
Team Metalshop

Rated 5 out of 5 stars

I love my black steadys boots 30 hole

I love my boots. I can't get them anywhere but from you guys.i never have to cut stuff off cause there's nothing wrong with how they look. I'm probably the only one that has a pair in utah.

20 June 2025
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Reply from METALSHOP

Your satisfaction is our greatest reward! Thank you for being with us. 🎸 Wearing those you look like the metal king of Utah! Enjoy :)
Team Metalshop

Rated 4 out of 5 stars

Good quality so far

Boots are good quality just wish they were a little wider in the toe box.

13 June 2025
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Reply from METALSHOP

Thanks for the amazing review! We’re so glad you’re happy with us. They will fit even better during the time! Metal forever! 🤟
Team Metalshop

Rated 5 out of 5 stars

Metal Shop has 5 star shipping

Metal Shop has 5 star shipping, the quality is amazing and worth buying in my opinion, product came in perfectly as described.

19 June 2025
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Reply from METALSHOP

Thanks for the five stars! We’re happy you’re satisfied. Enjoy your new gear! 🔥
Team Metalshop

Rated 5 out of 5 stars

METALSHOP are one of the GOATS

Ordering is always quick and easy. Never are there any hassles. Deliveries are always on time and merchandise is properly packed. Never any damage.

20 June 2025
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Reply from METALSHOP

This makes us super happy! Thanks for the amazing feedback. May our products bring you nothing but joy!🤘🏻🖤
Team Metalshop

Rated 5 out of 5 stars

Metal Is King!

The great selection of rock bands and heavy metal bands plus death metal bands. Many items in metal shop are not available elsewhere.

18 June 2025
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Reply from METALSHOP

Thanks for the perfect rating! We’re thrilled everything was in order. Rock on! 🤘
Team Metalshop

Rated 5 out of 5 stars

My New go to Concert Shoes

This was a simple and great experience of purchasing these shoes. This website is a God send with the current tariffs active within United States. Finding a website that can ship in the country without added on costs.

These shoes are spectacular I wore them for the first time for the Stray Kids World Tour and I walked close to five miles in these shoes in 93 degree temp. They definitely give you a workout with the added on weight from the platforms but they were so comfortable at the same time.

I will definitely revisit when ever I’m ready to spend on more New Rock shoes. They are definitely worth the investment. Make sure to invest in a leather shoe care kit to make sure they stay nice and fresh. These shoes are my new go to concert shoes !! I love them 💕

10 June 2025
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Reply from METALSHOP

Hi Renae, Big thanks for your feedback! It truly made our day, it motivates us to continue doing what we love - make our customers happy and share our common passion! May our gear bring you joy and music always be with you! 🎶🤟
Team Metalshop

Rated 5 out of 5 stars

I came across MetalShop while searching…

I came across MetalShop while searching for quality merch from favorite European groups, which can get pretty pricey with international shipping, etc.
MetalShop's selection looked quite impressive, and their reasonable prices, combined with a low shipping cost convinced me to give them a try.
I was able to track my order from labeling to UPS delivery. It made it's way from Czechia to Oregon in a brief 5 days time. It was with a good amount of anticipation that I opened up the goods...
And there's no way I'd be writing this long of a review if I wasn't either especially pleased, or displeased with what I found inside, but all of that will have to wait until next time, on account of I been kicked in the hiney by a wild mule, and I'll be damned if I'ma gonna let that ornery bugger run off without a helluva whoopin'!!! 🖤💀🖤

22 April 2025
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Reply from METALSHOP

We're stoked you discovered us and gave us a shot! It's awesome to hear your order zipped from us to you to Oregon so quickly. Rock on and thanks for the love! 🖤🤘

Team Metalshop

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