Metraliving Reviews 

My lettings negotiator, Mubin was really helpful when I came across a problem

Mubin was extremely helpful throughout the entire viewing process and went above and beyond to make sure everything was smooth and stress-free. From answering our questions quickly to guiding us through the details of each property, he really made the experience easy and enjoyable. The agency also offers a wide range of listings across London, with prices that are fair and competitive compared to many others we had seen. It’s clear they put effort into curating good quality properties, which made our search much more efficient.

The only feedback I can share is that they currently have just one office in London. While this doesn’t affect the quality of service, it can sometimes make things a bit challenging—for the agents who need to commute long distances for viewings, and for customers who might find scheduling appointments hard. Expanding their presence with more offices in different areas of London could make the whole process even more convenient for everyone.

We stored our bicycles in the “secure cycle storage” as instructed in their own Home Guide. Despite following every guideline — locking to the rack, securing the door — our bicycles were stolen. There is no CCTV, no proper access control.

Weeks have passed with no meaningful response, no transparency, and no compensation plan from the management. Residents are directed to use a facility they call “secure,” but when it fails, they wash their hands of responsibility.

This is not just disappointing — it’s misleading and negligent. If you value your property and expect clear communication and accountability, think twice before trusting this management.

I recently worked with Hulya as my lettings negotiator and I'm so happy with her her and the service provided. She was incredibly helpful and the whole experience with Metra living has been great and super smooth, really looking forward to moving in!

The entire process was very professional and well explained. Mubin was very helpful in showing around the property and explaining the little details of the property.

Sefik, who was our letting negotiator, was very helpful and responsive to any questions we had. He answered our questions we had with patience and relevant details. Overall he had a good attitude.

Sana is our Tenancy Progression Coordinator and she was quite helpful too. Although there was some delays on part of Management in approving the documents. She escalated our case on priority at our request.
So far our onboarding experience with Metra Living is good.

I had the pleasure of working with Clare during my onboarding process as a tenant, and I can honestly say she’s been exceptional. From the start, Clare was professional, approachable, and always on the ball. She made sure that everything progressed smoothly during the referencing process and was proactive in addressing any questions or concerns I had.
In just a short time, Clare earned my complete trust. I always felt confident that any matter I brought up was in good hands with her, and she truly goes above and beyond to ensure things are handled properly. It’s clear she cares deeply about the people she works with, and her dedication really stands out.
I can’t say enough how much I appreciated her support throughout this entire process. Metra Living is lucky to have someone like Clare—she really stands with her customers, and it made all the difference to me. Highly recommend her if you’re ever working with Clare!

The experience with Metra living / L & Q Group was truly remarkable. We were fortunate to have some exceptionally dedicated and hands-on customer-facing staff who went above and beyond to assist us in securing our tenancy. Their accessibility throughout the entire process was commendable, and they promptly reached out whenever any obstacles arose. Clare Green, in particular, demonstrated exceptional dedication and support, ensuring that we received the assistance we needed at every stage. We are deeply grateful for all the help she provided in securing our tenancy.

We recently moved to Georgette Apartments building (I believe reviews heavily depend on the location) and the overall impression is definitely positive at this point. They could do better in terms of bureaucracy (the most convoluted process we've seen), luckily, the staff is most helpful (our sincere gratitude to Gemma White and Clare Green in that aspect).
However, writing to customerservice at metraliving.co.uk seems to be pointless as we didn't get any reply in over 2 weeks and for that they lose 1 star.

I’ve had a great experience with L&Q Metra Living. The team especially Gemma White who has been professional, friendly, and quick to respond whenever I’ve needed help. I appreciate the clear communication and the effort they put into making tenants feel welcome.

Thank you to Gemma White for helping us find a property so quick. Thank you for making the process so easy and smooth and thank you for all your help 😊.
Hamza

I lived in a property (28 Ensign Street) managed by Metra Living for a few years. The apartment itself was great. But the building management, specifically the property manager (initials GM) was terrible. When the apartment was facing issues like pipe leaks, lift failure, security breaches, and many other issues, the manager failed to escalate our problems many times. Also, the property manager is only responsive and courteous when they want money from their tenants, like renewing rental agreements or contract updates. However, otherwise they are utterly useless and lazy. I would not recommend living in a Metra Living property if you want a good landlord.

We’ve just signed our contract for a new property and wanted to thank both Hulya for the initial stage and Clare Green for the progression stage. Both were so professional, kind and understanding. Clare went above and beyond to try and get us sorted for the date we wanted and helped us so much. We really appreciate it! We’ve had a great experience so far and we’re positive things will only continue this way.

I & S

Extremely disappointing experience.
After our previous rental agreement expired, we didn’t hear anything for three months. Then, out of the blue, we were presented with a 20% rent increase—along with a much shorter notice period than what would normally be considered fair or standard.

We've been trying to get in touch with our property manager for three weeks now and have only received a handful of vague, unhelpful responses. Nothing has been resolved.

I had hoped that the transition from L&Q to Metra would bring some improvement, but honestly, the service is just as poor—if not worse. At least with L&Q the rent was lower, even if the service was consistently bad. Maintenance requests are still painfully slow, and communication remains unreliable.

I had a wonderful two years living in my flat managed by Siobhan at Metra Living. Throughout my tenancy, Siobhan was always quick to respond and consistently professional. Any issues or questions were dealt with promptly and efficiently, making the whole renting experience smooth and stress-free. I truly appreciated her responsible and proactive approach as a property manager. Thank you, Siobhan, for making my time at the flat so pleasant

The contractor is very pleasant, attentive to detail and always ready to improve on any adjustments. Am happy with the just concluded flooring.

Siobhan Brennan - has been great with sorting out any issues I've had - thanks

Siobhan was really supportive and helpful when we first moved in she was. It the manager of that block but once she did she really helped as much as she could !! Speedy responses and great customer service and care was felt at all times !! Thanks for all you did for us Siobhan!! Highly recommend her as a property manager !!

The letting agent in the person of Gemma White was very professional and helpful with her conduct.

I've been renting through Metra for some time now. Communication has always been clear and efficient. My property manager, Siobhan, is consistently responsive and helpful – any issues are dealt with quickly and professionally.