Lesly was incredibly helpful. Evelyn and Mary-Lou, less so. Lesly made an effort to understand and correct the problem, whereas the other two just quoted company policy to me, and they were not very h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Metricool now for over a year, and run over 30 different brands from their platform. I think the system is extremely well organized, easy to use, and built to make things as easy and quick a... See more
Company replied
Metricool has made managing my social media so much easier and more organized. When I had an issue with a video, their support team quickly helped me fix it, and everything worked perfectly. Reliabl... See more
Company replied
Just a quick thank you to the staff at Metricool. I wanted to share my view of a very important part of the overall user experience. Every experience I've had with their help desk has been excellent... See more
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Company details
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All in one site: web analytics, blog content, Twitter, Facebook, Instagram,Pinterest, Google Ads, Facebook Ads, Tiktok, Youtube publication planner, real-time and more.
Contact info
Calle Las Norias, 80, 28221 Majadahonda, Madrid, 28221, Madrid, Spain
- info@metricool.com
- metricool.com
3.9
Great
603 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Amazing support
My experience with Metricool was really good. Super quick response and amazing support.
19 February 2025
Unprompted review
Reply from Metricool
Thank you, Bárbara! We're so happy to hear you had a great experience with Metricool. 🫶 Our team is always ready to provide quick support and help you make the most of your social media management. If you ever need anything else, we're just a message away. ✨
The quick response to my issue and the…
The quick response to my issue and the very detailed help in understanding my issues is fantastic customer service.
13 February 2025
Unprompted review
Reply from Metricool
Thank you for your kind words!We're really proud of our amazing team for providing such quick and detailed support. They’re always here to help! 😊🚀
Outstanding service
These guys really have their stuff together. Slick modern interface, pricing that NO ONE can touch, not by a longshot.
Even the free version is great and nearly fully featured with few exceptions. The starter which we are currently on is about a fifth of the price as you know who (hint: there could be a pun here). Looking forward to doing a lot of business here.
Customer support is responsive no matter what time of the day or night. Normal response time has been under a minute from the time of initial inquiry. Just wow!
11 February 2025
Unprompted review
Reply from Metricool
Thank you for your amazing review! 🤩 We love hearing that you're enjoying Metricool.
We believe social media management should be simple and accessible, no matter the size of your business or team. We're excited that you're making the most of the Starter plan and noticing the difference compared to you know who 😉.
As for our support team, we’ll make sure to pass along your message! They’re absolute rockstars, always ready to help make your experience as smooth as possible, because Metricoolers deserve the best. 🫶
Let’s keep growing together! If you ever need anything, you know where to find us. 🚀
Metricool has been great so far
Metricool has been great so far, very intuitive, great reporting, and love the Looker Studio connection. Customer service though is far and above the best reason for using Metricool.
11 February 2025
Unprompted review
Reply from Metricool
We love to read this! 🤩 We work hard to make Metricool intuitive and useful, and knowing that our support stands out makes us even more motivated. Thanks for trusting us! 🫶
Love Metricool
Love Metricool! Great system, never fails, and outstanding customer service!
4 February 2025
Unprompted review
Reply from Metricool
We love to read this! 🫶 Thanks for sharing your experience with Metricool. We work hard to make sure it never fails and to provide the best support possible. If you ever need anything, we’re here for you. Keep rocking your social media! 🚀✨
Special thanks to Vanesa…
I want to give special thanks to Vanesa for attending my problem so quickly and she was very responsive and was very polite. She is a great asset for Metricool. Hats off to Vanesa and the customer support team.
3 February 2025
Unprompted review
Reply from Metricool
What a joy to read this! 🎉 We love knowing that our support team, especially Vanesa, was able to help you in the best way possible. At Metricool, we believe technology is key, but what truly makes the difference is the people behind it. 🚀💜
Thank you for your message, we’ll make sure to share it with Vanesa and the entire team. 💪😊 We’re always here if you need anything!
After so many trials and errors
After so many trials and errors, Amparo helped me got my access back. Thanks for his patience!
25 January 2025
Unprompted review
Reply from Metricool
We're so glad to hear you regained access with Amparo's help. Our team is always here to support you with anything you need. Thank you for trusting us! 🫶
Velveth was patient and kind and helped…
Velveth was patient and kind and helped on the entire journey
20 January 2025
Unprompted review
Reply from Metricool
Thank you for your kind words! 😊 Velveth and the entire team are always here by your side, supporting you every step of the way. At Metricool, we believe in teamwork and your success is our priority. Let’s keep moving forward together! 🚀
BEWARE - VERY LOW INTEGRITY COMPANY!!!!!!
I started a Metricool account and paid or a year upfront in late mid January 2024. By late Feb I had reduced my social platforms to one only and so didn't need Metricool so reached out to see if I got could get a pro rata refund. That was not possible because their terms said I'd reached out to them after their 15 day windows for a refund.
I accepted that at the time and the woman helping me set up the tech for my small start up was under the impression we had cancelled our subscription - that was certainly my intention and belief.
Fast forward a year and with no warning I got a charge on my card for nearly NZD400 for another year's subscription. I reached out to explain the error and was shocked to discover that yes, even though they know I'm not using the product and haven't been for nearly a year, they will stand by their charge of yet another yet upfront because of my misunderstanding that the cancellation had been made.
I asked to speak with a supervisor and expressed my disbelief and no matter what I did to plead with them about my small startup and this being a big unexpected expense for me, they were unmoved and said they were bound by their terms and conditions.
No company is bound by their own terms - they can absolutely make exceptions in good faith to do the right thing, but they choose not to.
They could also, if they were honest, send an email in advance, as some companies do, warning of the upcoming renewal date and invoice.
They don't do this. Deliberately.
This is incredibly low integrity. I can see I'm not the only one.
I also know that Metricool will reply to this review as they have others, trying to justify their actions. There is no justification. They do NOT have to stick to their terms - they are THEIR terms. It is not a regulatory or legal issue where they are bound by someone else's rules. They are their own rules, designed to be tricky and in no way customer centric. This is one of the unbelievable emails they sent me yesterday. The "Greetings!" at the end is an interesting touch after such a slap in the face.
FROM METRICOOL
"I'm sorry, but we are governed by our terms and conditions established within the platform, which you have access to and have accepted when you contracted your premium subscription.
You mention that you were not using your account for months, if at the time you were not using it you cancelled the renewal would not apply to your account and now it would be free without any extra charge.
However, as a Software as a Service platform, we can only support any of your actions, since Metricool is a self-service platform.
This means that we provide the service regardless of how much you use the platform or not.
This is a completely operational issue and how the subscription works.
We cannot commit to a refund according to these legal terms (here) and we cannot act on your account on this matter.
If it is helpful, you can review our terms and conditions that you have in the link shared above and if you have any questions about it, let me know.
Greetings!"
16 January 2025
Unprompted review
Reply from Metricool
Thank you for sharing your experience with us. We’re sorry that your experience did not meet your expectations.
Regarding your concerns, as explained by our support team we’d like to clarify again that our terms and conditions, which are accepted at the time of subscription, outline the policies surrounding cancellations and renewals. These terms are in place to ensure clarity and consistency for all users.
As with most subscription-based services, the management of the subscription—including cancellations—is the responsibility of the user. You can cancel your subscription at any time directly from your account settings, ensuring full control over your plan and avoiding future charges. Our platform is designed to give you complete flexibility and control over your subscription preferences.
We understand that unexpected charges can be frustrating, but it's important to highlight that subscriptions renew automatically unless canceled in advance.
We appreciate your feedback and take it seriously as we continuously look for ways to improve our service. If you need assistance with your account settings or have any further questions, our team is always available to help.
Support is great
Support is great! Answered all my questions quickly and provided a solution.
16 January 2025
Unprompted review
Reply from Metricool
Thanks a ton for your kind words! 🚀 Our support team is always ready to jump in and provide quick answers and solutions. So glad we could help. Metricoolers deserve the best! 🤍
Nice to have a live person for support
Nice to have a live person for support, which is getting more and more rare these days with the proliferation of AI.
15 January 2025
Unprompted review
Reply from Metricool
We hear you! Having real people ready to help makes a big difference, and we're glad you appreciate it 🤩. Our team is always here to provide fast, friendly support—no bots, just real humans who care. Thanks for your kind words! 🚀
Best fast quick responses when you need…
Best fast quick responses when you need the help - in seconds! 10 out of 10!
15 January 2025
Unprompted review
Reply from Metricool
Thank you so much for your awesome review! 🚀 Our support team is all about those rocket-speed responses to get you the help you need, right when you need it. Metricoolers deserve the best! 🤍
Amazing Support
If you have an issue, speak with Edgar! WoW! He stayed on chat with me for a couple of hours while he helped me sort out account access. I am super impressed with the support. Metricool is an excellent tool too, am especially happy with the pre-shceudling options. Thank you again!
14 January 2025
Unprompted review
Reply from Metricool
Wow, what an incredible shoutout! 🤩 Thank you for sharing your experience. Edgar truly is a rockstar, and we’re lucky to have such a great team. It’s also great to hear how much you’re enjoying Metricool, we love making your workflow easier!If you need anything else, we’re here for you! 😊
Support was quick to respond and able…
Support was quick to respond and able to resolve my issue fast.
13 January 2025
Unprompted review
Reply from Metricool
Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and resolve your issue. If you ever need help again, don’t hesitate to reach out. Metricoolers deserve the best! 🚀
Metricool FTW
I've been using Metricool for at least 2 years now, and am beyond impressed. Not only is the platform easy to use, their customer support is truly top-notch!
Whether it's a question about the product, a hiccup with a post not publishing or really, anything else-- they respond quickly and help find the answer/solution.
I use them with several clients and plan to refer more.
Thanks Metricool for making social media management a bit easier! :)
8 January 2025
Unprompted review
Reply from Metricool
Thank you so much for your kind words and for being part of the Metricool family for over two years! 🎉 We're so glad to hear Metricool makes social media management easier and that our support team has been there when you needed them. We truly appreciate your referrals and look forward to continuing to support you! 🚀
Great product
Great product, awesome costumer support!
It makes your life as a Social Media Manager so much more relaxed.
12 June 2024
Unprompted review
Reply from Metricool
Thank you for your amazing feedback, Marco! 🌟 We’re so glad Metricool has made your life as a Social Media Manager more relaxed, and we truly appreciate the shoutout to our customer support. 🫶
New user very satisfied
I have just begun using Metricool, therefore have a lot of questions. I have used the chat feature twice with outstanding results. REsponse time was rapid and the support person provided links to exactly the information I needed to correct my issue.
17 December 2024
Unprompted review
Reply from Metricool
Welcome to Metricool! 🎉 We're thrilled to hear you're satisfied with the platform and our support team. Don't hesitate to reach out with any more questions—we're always here to help. Metricoolers deserve the best! 😊
Just started with the platform and
Just started with the platform and
Velveth has been a great help answering my questions, and making the transition very helpful.
13 December 2024
Unprompted review
Reply from Metricool
Thank you for sharing your experience! 😊 We're thrilled to hear that Velveth has been such a great help in answering your questions and ensuring a smooth transition. Our team is always here to support you every step of the way. Welcome to the Metricool fam! 🙌✨
Degraded video and audio quality..
I tried Metricool for a couple of days and then paid for a full year to gain access to more brand accounts and features. Unfortunately, my videos were degraded in quality (especially sound quality) when scheduling and posting through the platform.
Some posts also didn't post because of a few errors with video limitations and bitrates. The support team, although nice, didn't seem that knowledgeable about any technical details when it came to video encoding or exports. I was told I could be connected with a technical team but, never was. I also had banding appearing on some Facebook videos which, the team were unable to explain (the same video was fine across other platforms).
By the time the issues were somewhat ironed out by the support team, I discovered the audio quality issues on my scheduled posts and, was over their 15-day return policy and unable to get my money back (Yearly subscription paid: €168.00).
I would avoid Metricool completely or, at least pay monthly if possible, so you can cancel if needed.
9 December 2024
Unprompted review
Reply from Metricool
Thank you for sharing your experience with Metricool. We’re sorry to hear that our platform didn’t meet your expectations, and we truly appreciate your detailed feedback.
As we’ve previously mentioned in our support conversations, Metricool publishes content via official APIs. These APIs come with specific requirements that may differ from those of native platforms. For example, the maximum audio bitrate allowed by the APIs is often 128 kbps, which might not align with your particular needs. Additionally, during the publishing process, APIs may compress files, potentially affecting video and audio quality.
Our support team has always been available to assist with reviewing the affected content to identify the issue and help you continue using Metricool effectively. We’re sorry if you felt we fell short during the resolution process, and we’ll work on improving our communication and technical assistance.
Regarding your refund request, our refund policy allows for refunds within the first 15 days after subscribing, as stated in our terms and conditions. Since the request was made months after the subscription, we’re unable to process a refund at this time.
We understand your frustration and are committed to making improvements based on your feedback. If you’d like, we’d be happy to continue working with you to resolve the quality issues and ensure your experience with Metricool is the best it can be moving forward. Please don’t hesitate to reach out.
Amazing platform
I reached out to Metricool the day we were granted BlueSky access because I was having a bit of trouble. After sending Ali screenshots, the problem was resolved:-)
Response time was almost immediate, customer service was friendly (Ali), and overall Metricool is da bomb!
5 December 2024
Unprompted review
Reply from Metricool
Thank you for your amazing feedback! 🎉
Ali is truly a rockstar, just like the rest of our support team. 💪 We're so glad they could jump in and resolve your issue quickly and with a smile. Fast, friendly, and efficient; that's what we aim for because Metricoolers deserve the best! ❤️
If you ever need anything else, don’t hesitate to reach out. We’ve got your back! 🚀
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