Metro Finance Reviews 

1,141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, professional, and always available to answer any questions promptly throughout the entire journey. People note that mortgage applications and the overall property buying process are handled very efficiently, making the experience smooth and relatively stress-free. However, some reviewers were not happy with communication problems, noting that important messages went unanswered and updates were severely delayed during their applications. A few other people also felt that document requests were confusing, repetitive, and poorly coordinated across different team members handling their specific cases.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and efficient service throughout their... See more

Service

Clients share positive opinions on service, highlighting efficient communication and prompt replies to... See more

Customer service

People report positive experiences with customer service, noting that advisors are supportive, professional,... See more

Response time

Customers had positive experiences with response time, highlighting prompt replies and efficient... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth, seamless, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lois & Laurie were absolutely fantastic. They worked extremely fast for us to hit our 5 working day period and they were always on hand to take our calls or return them within the hour. We couldn’t ha... See more

Rated 5 out of 5 stars

I have just gone through the process of buying my shared home through metro finance and I can honestly say Lois my case manager has been fantastic. The communication has been great, everything I neede... See more

Rated 5 out of 5 stars

Hi I am already after mortgage offer. I would like to say Big Thank You for all who help me to pass this difficult proces quickly. Very professional team, quick response. I would recommend Metro Finan... See more

Rated 5 out of 5 stars

Everything about this process for a FTB buyer has been made immensely easier by the help I’ve received from Metro. From Adam helping with affordability, Craig’s incredible insight into mortgage rate... See more


Company details

  1. Mortgage broker

Information provided by various external sources

Metro Finance - Total efficiency in the provision of shared ownership mortgages, support and eligibility testing for Housing Associations, UK wide


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,141)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and responsive

Daniel was helpful, professional and responsive to calls and emails, ensuring the process went as quickly and smoothly as possible.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

A smooth, transparent, and supportive experience.

Buying my first home felt daunting at first, but working with this mortgage broker made the entire process seamless and stress-free. They took the time to ensure everything was explained clearly, which gave me confidence at every step. A special mention to Natalie, who went above and beyond to guide me through the process. Natalie’s patience, professionalism, and attention to detail made a huge difference - I never felt rushed or confused.

I couldn’t recommend them highly enough for anyone looking for a smooth, transparent, and supportive experience.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Lois & Laurie were absolutely fantastic. They worked extremely fast for us to hit our 5 working day period and they were always on hand to take our calls or return them within the hour. We couldn’t have asked for better communication. Laurie was brilliant when advising us on our first mortgage, and explained every step and term. Lois was extremely prompt in requesting additional forms when required - and was always able to assist.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I cannot thank the team at Metro…

I cannot thank the team at Metro enough! I met Laura at the Home Show, and she was so helpful in starting the process. Thank you to Richard and Bethany for help along the way, and finally Robert, signing it all off! The process was easy and smooth with great communication from the team. I received great advice and support, and now I am ready to choose my apartment!! Thank you :)

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Lauren and Chelsea dealt with my…

Lauren and Chelsea dealt with my application on a property and after a couple of hurdles we finally got there . Thank you ever so much I would really recommend Metro's services

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Not completed yet but...

Not completed yet but service so far in the process has been amazing! Wouldn't hesitate in recommending them or using them again! Lauren and Marcus have both been incredibly helpful.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Absolutely amazing staff — so attentive and supportive. They made the whole process extremely easy and stress-free.

Thank you so much, keep up the great work!

Special thanks to Lois, Noah and Laurie!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and easy process

Huge thank you to Laura Methley & Caitlin Appleton. You both made our journey in the start of our house buying process so easy and smooth and took the time to talk us through the process (it really put our nervous minds at ease) From the initial phone call to start the process off to being approved for our mortgage was such a quick turnaround. We can’t thank you enough for your help.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Looks like a Scam company

Looks like a Scam company. They don’t answer, don’t give any return, don’t answer calls or email. They called first time, asked me some documents and sad that I’m not elegible. I ask why? They sad because criteria, but they cannot say which criteria it’s and they cannot help me. Looks like a company from governament, just to pick info and money. If I’m Christian, pay taxes(7k a year) have an excellent credit score it’s not enough, what would it be? They cannot say, so, scam for me.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Shared ownership. Affordability assessment

Going through the process of purchasing shared ownership housing association apartment, the experience was quite daunting. However, Metro finance were so understanding & patience throughout. Nothing was too much trouble. Their friendly attitude took some of the stress out of piles of documentation needing to be provided. Would definitely recommend.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience - fully satisfied

I had a great experience dealing with Lauren. She was very meticulous with documentation and conveying information promptly and accurately. She was always available for a call to listen patiently, understand our situation and navigate accordinly. Will definitely recommend Metro Finance, and work with them again!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Very welcoming and great knowledge

Lois from Metro finance was the one who was dealing with my financial assessment towards me looking to purchase my first home. She made the process so easy for me, being extremely helpful and understanding in helping me get the process done quickly. Very professional and very pleased with how it all went.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Craig and Caitlin for…

Huge thanks to Craig and Caitlin for helping me to sort out my mortgage!
They were incredibly helpful throughout the entire process, professional , patient and always available to answer my questions. I highly recommend their services to anyone looking for mortgage support.

24 October 2025
Unprompted review

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