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Metrofone Reviews 4,081

•
TrustScore 4.5 out of 5

4.5

Mobile Phone Shop
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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service to be excellent, efficient, and straightforward, often highlighting the ease of switching providers and the helpfulness of the staff. People frequently praised the fast and next-day delivery, with some receiving their new phones within hours of ordering. Reviewers were also very pleased with the competitive prices and deals, often finding better offers than directly from network providers. However, some customers also noted issues with the product, such as receiving phones with fingerprints or food residue, which detracted from the new phone experience. A few other people also felt that the company's trade-in offers were misleading or unfair, with initial quotes being significantly reduced. Additionally, some reviewers experienced problems with delivery timing and carriers like DPD, leading to delays and inconvenience.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and speed. Many customers... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers mention ambiguous feedback about the product, with many expressing satisfaction with their new... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding excellent deals and good prices,... See more

User experience

Customers consistently note positive experiences with user experience, finding it straightforward and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more

Company replied

Rated 5 out of 5 stars

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more

Rated 5 out of 5 stars

Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more

Company replied

Rated 5 out of 5 stars

Very fast and secure service.. I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!! Highly re... See more

Company details

  1. #21 of 73 best companies in Mobile Phone Shop

About Metrofone

Written by the company

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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Rated 1 out of 5 stars

Missing data in what was sent to…

Missing data in what was sent to Vodafone for my port resulting in a week between my number going offline and then online following Vodafone having to manually set up a port. Suspect there is a mismatch between what fields are mandatory and what Vodafone need

15 January 2025
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Reply from Metrofone

Good Afternoon, GGGG,

Thank you for your review.

I'm sorry that your experience with Metrofone hasn’t been what you expected. I appreciate how concerning and frustrating this must be.

After reviewing your order, it does appear that your contract experienced an error during the connection with the network. This is showing as resolved on our end but if you encounter any further issues please do not hesitate to get in contact with our customer service team on 0333 900 1133, and select option 2.

Kind regards,
DA

Rated 4 out of 5 stars

Good price for phone, good delivery

The phone I wanted was at a good price so I purchased it outright without any contract. I did not give 5 stars as no receipt was emailed as proof of purchase so I was left wondering for a bit. I was later messaged that they were waiting for supplies 'soon' and that the phone would be delivered by free next day delivery once it was in stock. Again I was left wondering but this was short lived as the next day I had a message from DPD about a delivery being made and the phone arrived, so all was well. Using the chat service to request a receipt after delivery worked well with the receipt being emailed. Unfortunately, the phone lines were busy at that time so I gave up waiting.

10 January 2025
Rated 5 out of 5 stars

Best offer by far

Best offer by far, almost a third off my old bill which immediately gets a thumbs up. Response to application was prompt and I was kept informed at each step. Phone arrived next day.

10 January 2025

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