Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and kept informed at all stages. They even called to say a colour wasn’t on stock and gave us the option of a different colour for next day delivery.
Company replied
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more
Company replied
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more
Company details
- #22 of 74 best companies in Mobile Phone Shop
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.5
Excellent
4k reviews
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Amazing kept imformed on everything
Amazing kept imformed on everything. Very quick delivery
18 April 2025
Metrofone kept me up to date with my…
Metrofone kept me up to date with my order every step. Got a good deal from them and the process from beginning to end was so straightforward. I would definitely use them again or recommend them.
11 April 2025
Best place to get phones ordered at 9pm…
Best place to get phones ordered at 9pm had next day delivery mo issues ever woth this company so good
8 April 2025
Unprompted review
hassle free
I purchased a contracted phone through Metrofone, and the experience was entirely hassle-free. I was consistently kept informed throughout the application process, which took approximately three days. I highly recommend their service.
31 January 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
cashback claim
Made claim for the cashback back in February when it was due. The claim had been processed and accepted but failed to honour the payment due.Email mailed three times and a phone call, keep stating waiting for the development team response for the payment.Another claim is due soon as per the contract.
I'm thinking of taking legal advice.
Never ever going to deal with this company again .
14 February 2025
Unprompted review
Reply from Metrofone
Good Afternoon Anhar,
Thank you for your review!
I do apologise that you have not had the best experience with Metrofone.
I can confirm your cashback has been manually claimed for you, please note cashback can take up to 21 days to show into your account.
Again I do apologise for any inconvenience caused by this.
Kind regards,
MJ
Scammers
Went through uswitch to find a new phone. Metrofone seemed to have a good deal on so i went for it. Took an upfront payment of £25 from my bank then next day they cancelled my order. I failed their security checks apparently. So i'm left with a credit check on my file (which i did pass btw) waiting for a £25 refund and no phone which i was relying on coming.
Absolutely disgusting behaviour from this company they need banning from uswitch as ive heard they've done this before...uswitch will be my next complaint letter!
2 April 2025
Unprompted review
Reply from Metrofone
Good Afternoon Malcolm,
Thank you for your review!
I do apologise that you have not had the best experience with Metrofone.
Looking into your account I can see we have contacted you in regards to our security checks, as discussed our security checks are automated and unfortunately we are not provided with the reason as to why it gets declined to prevent fraudulent orders and security purposes. I can see we contacted you to try and resolve the issue but you have advised you have placed another order.
If you wish to discuss anything further please do not hesitate to contact us on 0333 900 1133 and select option 2.
Again I do apologise for any inconvenience that may have been caused by this.
Kind regards,
MJ
Don’t use them
Don’t use them! They had a good deal on a iphone16 so I chose to take it. Took all my personal details and an up front cost and told me the order has been successfully placed (luckily I took a screenshot). Didn’t get an order ID or any emails to acknowledge the order. Waited 3 days (phone was promised as Next Day delivery) and emailed them and they responded with “your credit check passed but you failed a security check - we’ve cancelled your order”. Great. I asked why the security check failed - can’t tell me. The credit check passed with the network provider (Three), and it’s permanently on my credit record, but Metrofone’s own checks failed so I can’t have the phone/contract. I asked why they didn’t do security checks before passing to Three for a credit check - can’t tell me for security reasons. Deal seemed too good to be true - I guess it was. Makes me think they didn’t have the phones available in the first place. Just a data collecting exercise. I’m now left with a credit check on my file but no phone. Also, they can’t tell me how long I will have to wait for my refund on my initial payment. Absolutely shocking. Deal was recommended by uswitch so I am taking up a complaint with them as well as Three.
*Adding the order number to the review as Metrofone messaged me saying they can’t find my order on their system - MF00315658
1 April 2025
Unprompted review
Reply from Metrofone
Dear Customer,
I can see you left a 1-star review, and we are sorry that your experience hasn’t been what you expected.
I am unable to locate any of your order details, and I would love to hear more on how we could have served you better.
Can you please provide your order and contact telephone number so we can discuss this with you. Alternatively you can contact our customer service team on 0333 900 1133 and select option 2.
Kind regards,
DA
Got accepted after many rejections
Got rejected by many companies, but managed to get a new phone with them and it's been great, great delivery, fuss free and good price for my new Google 9 pro XL
28 March 2025
Didn't process order correctly
Ordered a phone yesterday for next day delivery. Received an order number, however the link to set a password didn't work. Contacted via webchat this morning to be advised the order hadn't actually worked and they'd return the payment but would need to reorder the item. What a ridiculous system if it can't even take an order correctly. The agent I spoke to (Kayla) was nothing but helpful, however a frustrating experience as I ordered knowing I was in today to take the delivery.
29 March 2025
Unprompted review
Reply from Metrofone
Good Afternoon, Charlotte,
Thank you for your review.
I'm sorry to hear that you have not had a more positive experience with Metrofone.
We experienced a technical issue with our website that caused some orders to not process correctly in our system. I sincerely apologise for the inconvenience this caused with your order. I'm relieved to hear that our customer service agent was able to assist you once you reached out and brought it to our attention.
If you need any further help, please do not hesitate to contact us again on 0333 900 1133 and select option 2.
Kind regards,
DA
Ordered a refurbished iPhone 14 Pro Max…
Ordered a refurbished iPhone 14 Pro Max came with cheap charging wire, battery dead, once charged touch screen didn’t work send back and cancelled my contract.
24 March 2025
Reply from Metrofone
Good Afternoon, Aled,
Thank you for your review.
I do apologise that you have not had the best experience with Metrofone.
I can see that we have now assisted you with a return and the handset is back and the contract has now been raised to the network to be disconnected.
We will take your feedback onboard and apologise there wasn't more we could do for you on this occasion.
Kind regards,
DA
Very efficient service
17 March 2025
4 out of 5 for overall experience
4 out of 5 for overall experience, vfm and fast secure delivery of mobile. Star lost for failure to receive email acknowledgement of order. With this it would be 5 stars.
21 March 2025
A great phone but like all new phones
A great phone but like all new phones , need to use them to understand them .
Ime sure it will be fine.
11 March 2025
that the price is much cheaper
that the price is much cheaper, compared to other compatibles....
absolute 💯 happy easy to use quick decision fast delivery great service
20 February 2025
Unprompted review
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