Metro Prepaid Reviews 

This company is a joke. I honestly don't know why the government hasn't stepped in and dealt with them yet!!!
1. They steal my money every time I top up.
2. Even after topping up, I still have to manually enter their ridiculous code, meaning I basically have to do the process twice.
3. There is no warning signal when the electricity balance is low. Today, my power cut out completely at 10 PM while I was taking a shower. As I was stepping out, I slipped and fell, which is a direct hazard to my health and safety.
4. There is no transparent overview of how much money is actually left on the electricity meter. Instead, you have to call their ridiculous helpline based in India and struggle to communicate with their staff. It's an absolute disaster.
If anyone wants to join me in writing an official complaint to the consumer ombudsman against them, you are more than welcome.

Company is useless. They expect you to type out a 19 digit number perfectly everytime you want to top up and my grandma tried to top up £100 and lost it. Contacted support and the agent was rude and dismissive and said there was nothing that we could do. Luckily consumer right laws exist so was able to contact the bank but try to avoid property’s with this!

I spoke khabane, well spoken, very helpful though my emergency, couldn't understood without him , so happy that ppl take time to assist me at that time,bless

Very good and quick service.

Good communication whilst attempting to register pre paid meter.
Claudette was very knowledgeable and very clear in her guidance

Had problems with incorrectly topped up meter.
Was resolved smoothly by Daniel

I fit a lot of these meters and occasionally have issues. They are always resolved quickly and I have never had to leave anyone without supply . Spoke to David today and problems solved almost instantly. The staff are always so helpful

Amazing service! Faseegah provided us with the best service. Thank you

I spoke to Victoria, who understood my query, addressed the issues at hand and emailed confirmation within a few minutes. Great service!

I rang directly through to the company on Tuesday, 15th October, after registering a prepaid meter. My tenant tried to credit meter after topping up twice. After the issue was reported to me, I rang the company immediately.
It was extremely easy getting through to an individual. I spoke directly to Alicia who immediately recognised what the problem was. She immediately issued two tokens and sent over to my phone. She explained what needed to be done once these were transferred to the tenant.
I which to thank Alicia immensely for her superb customer service.

Victoria was hard to understand , took 3 other phone calls and lots of whatsapp messages before problem was sorted , very robotic

Although helpful in my request I disagree with my landlord putting prepaid meters in electricity should be included in my 1000 per month rent and ad these meters do not show balance and just take payment to offset his electricity bill think its not cost effective

Customer service was a bit poor; they need to do better with payments over the phone.

I spoke with Daniel at Metro Prepaid today to sort out my meter tariff. He was extremely helpful, clear, and patient. He explained their blended rate system simply, answered all my questions, and made the whole process stress-free. Excellent customer service—thank you

Quick and easy

Excellent customer service and very prompt communication via WhatsApp. They provided a detailed and clear explanation of everything I needed to know. A special thank you to Matthew for his great cooperation and wonderful support. Thank you very much!"

As always a great service with really good communication and helpful with any queries.
Delivery on time, came with easy to follow instructions the meters are easy to register and install with advice available from knowledgeable staff if you do have any issues

Really pleased with the service from Metro Prepaid today. I was upset after losing my receipt from a local shop. I chose to use the WhatsApp service rather than call. Feli was incredibly helpful and resolved the issue within a couple of minutes. Excellent service — thank you, Feli!

Metro Great team fast & David was a great help very fast Thank you