Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a complex and difficult problem with a leaking toilet cistern. We had already had four plumbing visits which had failed to find or fix the problem. We were lucky to get Mark King who patiently... See more
Company replied
I recently had Craig Barker come in to correct some subpar plumbing work that had been done previously, and I couldn’t be more pleased with the service. He was quick to respond, identified the iss... See more
Company replied
Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been prev... See more
Company replied
Company details
- Plumber
- Gas installation service
- Central Heating Service
- Hot water system supplier
- Radiator repair service
- Water Pump Supplier
Written by the company
Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)
Contact info
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, United Kingdom
- 01737833888
- office@metserveltd.com
- metserveltd.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Metserve Dyno-excellent service!
Aaron was prompt, polite and worked very hard to get us up and running again. He ate his lunch ‘on the go’ and stayed late. He returned the next day to check all was well. Very impressed!
27 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Jane, we are very proud of your comments and you highlighting Aaron's professionalism and dedication. We're glad you are back up and running in your East Grinstead home, and that the new radiator we installed has resolved the issue. Thank you so much!
Best wishes,
Met Serve Ltd
Michael Lawson was thorough in his work…
Michael Lawson was thorough in his work and helpful with his explanations and advice.
28 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Michael. We are so proud of your comments on Michael following his visit to your Haywards Heath home and resoling the plumbing problem with your cold water tank. Thank you for taking the time to post your review!
Best wishes,
Met Serve Ltd
Frank Mathews (Dyno) was punctual and…
Frank Mathews (Dyno) was punctual and professional and went the extra mile. First rate job. Chris W.
28 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Chris. We're delighted to have been there for you when you had a need of our services to resolve a plumbing emergency in your London home.
Thank you for using our services.
Best wishes,
Met Serve Ltd
New tap fitted
Plumber Nigel Stephens phoned to let me know his arrival time was polite and after finding the tap was not repairable he fitted a new tap and problem solved. Efficient work and friendly manner
27 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Pamela, we're delighted with your comments and the proud of the fact you are so pleased with our service. Thank you very much for taking the time to post your feedback.
Best wishes,
Met Serve Ltd
Will certainly tell friend family about this service.
Outstanding service from Dyno-Rod. Service booked via the app for next day- updates though-out the with times
27 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Shaun, we're delighted to have been there for you so promptly when you had a plumbing issue, and that the communication and whole process went so smoothly. Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Radiator leak fixed promptly
Radiator leak fixed promptly. Friendly service from engineer Jake S.
27 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mubariz, we're so pleased Jake was able to get your radiator repaired and that you are so pleased with our service. Thank you.
Best wishes,
Met Serve Ltd
Patched our toilet up quickly
Simon patched our toilet up quickly. No problems whatsoever
Job number 5919213
27 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Simon. We're delighted Simon was able to get the toilet in your Southampton home fixed to your complete satisfaction. Thank you for your custom.
Best wishes,
Met Serve Ltd
Plug Issues
I recently had Craig Barker come in to correct some subpar plumbing work that had been done previously, and I couldn’t be more pleased with the service. He was quick to respond, identified the issues straight away, and carried out the repairs efficiently and to a very high standard.
Craig was clean, tidy, and professional throughout the whole job, making sure everything was left spotless once the work was completed. It was clear he takes pride in his work and genuinely cares about doing the job properly.
I would highly recommend Craig Barker to anyone looking for a reliable and skilled plumber, especially if you need someone to put right work that hasn’t been done correctly the first time.
22 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Angelo. Thank you so much for your 5* feedback. We are very proud of your comments on Craig, his manner and service skills when working in your Mitcham home to resolve the waste pipe issues. Thank you for your custom and taking the time to post your review.
Best wishes,
Met Serve Ltd
Heating pipe cleaning
Tidy, efficient, friendly and no inconvenience while he did the job, Jerome did a great job
23 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Andrew. We are delighted with your comments. Thank you! Should you need our services again for a plumbing issue or plumbing emergency, we would be proud to assist.
Best wishes,
Met Serve Ltd
Excellent service
Mike phoned to confirm arrival time and was friendly, polite and kind. He couldn't have been more helpful. He explained what he'd done and made sure i understood everything.
24 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Paula. Thank you so much for taking the time to post your 5* review. We're delighted you are so pleased with Mike's efforts and manner when fixing the toilet flush in your Epsom home.
Best wishes,
Met Serve Ltd
Excellent service
Excellent service. Arrived on time, courtesy phone call about 30 minutes before arrival to confirm he was on time and would be with me shortly.
Kept fully informed about the works progress.
After he finished discussed with me what he had found and done.
24 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Paul. We are so pleased that our communication shone through and that the plumbing issue is now resolved. Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Mike Lawson was exceptional today when…
Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A 60 minute job turned into just under 2 hrs. Would recomend Metserve Dyno to everyone.
24 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Clare, thank you so much for your custom and feedback. We are so pleased that Michael's professionalism and dedication shone through when replacing the taps in your Leatherhead home. Should you need our services again, we would be proud to assist.
Best wishes,
Met Serve Ltd
Today James Heapes came to fix my…
Today James Heapes came to fix my bathroom taps
What an amazing person, James explained what he was doing and left the bathroom clean and tidy.
He was a pleasure and a total credit to Dyno rod
23 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Rachel, thank you so much for taking the time to post your lovely feedback. We are very proud of your comments on our service, and on James.
Best wishes,
Met Serve Ltd
Excellent prompt and efficient service
Excellent prompt and efficient service. Replaced WC flush valve etc
22 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Ian. Thank you so much for your kind words. We're delighted to have fixed your toilet for you.
Best wishes,
Met Serve Ltd
Excellent service
Ed came and fixed the issue, competent, polite and professional. Excellent service. Thankyou!
21 April 2026
Unprompted review
Reply from Met Serve Ltd
Thanks, Jenny. We greatly appreciate your custom and superb feedback. Best wishes,
Met Serve Ltd
Reply from Met Serve Ltd
Thank you, Joseph. We're proud to have been there for you when you needed us.
Best wishes,
Met Serve Ltd
Great work and customer service.
For me, the customer service as well as doing a great job was the highlight. Mike Lawson changed a leaking tap in the kitchen. He explained what he needed to do and how long he thought it would take. He answered all of my questions and was on time and let me know in advance as to when he would arrive. Overall, fantastic work and service.
21 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Nick. Reviews don't come much better than this. Thank you! We are so proud of your comments and have passed them on to Michael and his Manager. We hope you enjoy the new kitchen tap in your Crawley home.
Best wishes,
Met Serve Ltd
We had a problem with the flushing…
We had a problem with the flushing system and Mark King came to look at it and he had to order some parts which arrived on time and Mark came back to install it, must say the best plumber ever
Polite helpful knows exactly what he is doing as we had this problem for the few months and whoever turned up think did not know what they were doing.
He did the job so well and always hope & wish he comes for plumbing whenever we need a plumber.
20 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Ruksana. It is great to read Mark's professionalism and skill shone through when resolving the toilet issue in your home.
Best wishes,
Met Serve Ltd
GREAT ENGINEER AND RECOMMENDATION…
After the engineer fitted a new part to toilet cistern and advising the cause was scaling he advised fitting an Actiflow water conditioner unit. I agreed to quote and he returned following week to fit. My Actiflow unit was fitted in less than an hour and as the quote included two hours labour I got a refund of an hours labour and VAT.
31 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Peter. Kind words indeed. Thank you! We are very proud of your comments and love the fact that we were able to get the works completed quickly for you, enabling the refund as we quoted on an hourly basis.
Should you need our service in the future, we would be delighted to be of assistance again.
Best wishes,
Met Serve Ltd
Had Mike come and fix are leaky toilet…
Had Mike come and fix are leaky toilet he did a amazing job very kind and got it done quick would recommend :)
20 April 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Squidmcduck, for your custom and 5* feedback on our visit to your home to fix the toilet issue in your home fixed.
Best wishes,
Met Serve Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.