Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We had a complex and difficult problem with a leaking toilet cistern. We had already had four plumbing visits which had failed to find or fix the problem. We were lucky to get Mark King who patiently... See more
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I recently had Craig Barker come in to correct some subpar plumbing work that had been done previously, and I couldn’t be more pleased with the service. He was quick to respond, identified the iss... See more
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Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been prev... See more
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Company details
- Plumber
- Gas installation service
- Central Heating Service
- Hot water system supplier
- Radiator repair service
- Water Pump Supplier
Written by the company
Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)
Contact info
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, United Kingdom
- 01737833888
- office@metserveltd.com
- metserveltd.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a leak in my bathroom and your…
Had a leak in my bathroom and your staff, Frank, was very helpful by fixing it and offering advice on what to do.
17 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Olamide, we're delighted Frank left such an impression when attending your London home and fixing the leak in your bathroom.
Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Great service fast and efficient
Great service fast and efficient. All work completed. Very clean. Can’t fault Jack
17 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Rene, thank you very much for taking the time to post your 5* feedback, and your custom. We are so pleased that Jack was able to resolve the plumbing problems in your Chessington home.
Best wishes,
Met Serve Ltd
Very good service
Friendly knowledgeable operative Simon Frampton who carried out a repair to a leaking radiator quickly and efficiently.
17 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Donna. We're so pleased to have been there for you when you needed us, and that Simon was able to repair the leaking radiator valve in your Bournemouth home to your complete satisfaction.
Best wishes,
Met Serve Ltd
I waited patiently for Aaron Fletcher…
I waited patiently for Aaron Fletcher to return after he finished assessing replacement of my radiator. He was quick and committed to doing a good work and cleaned up well. He talked me through the whole process so no surprises. Thank you Aaron
17 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Smile SW, we couldn't be more pleased with your comments. Thank you! We're delighted that the new radiator install works in your South-West London home went so well and that you are so pleased with Aaron's work and manner.
Best wishes,
Met Serve Ltd
Brilliant problem solving
Jack F came to fix a dripping tap but the job was a lot more complicated than anticipated. Jack problem solved brilliantly, adapting what he had in stock. Very polite and efficient.
17 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Jenny, we're so pleased with your comments and that Jack was able to repair the tap in your Bracknell home. Thank you so much for your custom and feedback.
Best wishes,
Met Serve Ltd
Plumbing issues and repairs
Engineer, Mike Lawson was very obliging, hard working and efficient
16 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Steve, thank you so much for taking the time to post your 5* review. We are delighted with your comments and proud to have been of assistance.
Best wishes,
Met Serve Ltd
Joshua Nichols was very professional…
Joshua Nichols was very professional and fixed the issue on the same which could have easily taken a week. Really happy with the work.
16 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Khuram. Thank you so much for your kind words. We are delighted to read you are so pleased with Josh's efforts in installing a new shower pump for you in your Woking home.
Best wishes,
Met Serve Ltd
Professional
Jason Taylor came to me to help me with toilet issues. He is very detail person make sure everything fixed and tidied up before he left.
10 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Rui, thank you for your kind words. We're delighted you are so pleased with Jason's efforts when repairing the toilet and installing a new stopcock for you in your Reading home.
Best wishes,
Met Serve Ltd
Efficient, fast, and fuss free service
Engineer was on time, polite and cleaned up after himself.
He did the jobs, efficiently and without any fuss.
He explained the main problem - an air blockage - and how to resolve it.
All in all very good.
14 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Anthony, thank you very much for taking the time to post your feedback on Aaron's visit to your Mortlake home. We're delighted he was able to clear the airlock for you with minimal fuss. Often they can prove stubborn issues to resolve!
Best wishes,
Met Serve Ltd
Reply from Met Serve Ltd
Thank you, Geoff, for your kind words and custom. Both are greatly appreciated.
Best wishes,
Met Serve Ltd
Broken pipe
We had a big leak from our kitchen ceiling Frank Mattheus attended withing hour and fixed broken pipe fantastic job thank you very much
13 April 2026
Unprompted review
Reply from Met Serve Ltd
Hi Mateusz, we're delighted that Frank was with you so promptly, and able to fix the leaking pipe in your London home to your complete satisfaction. Thank you so much for your feedback.
Best wishes,
Met Serve Ltd
Excellent service.
Simon knew straight away what was causing the problem.
Very knowledgable and problem was fixed quickly and efficiently.
13 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Sue. Kind words indeed. Thank you so much for your feedback and custom.
Best wishes,
Met Serve Ltd
Had a problem with a tap/sink.
Had a problem with a tap/sink.
All sorted by Jason Taylor. Very professional, identified the problem very quickly and resolved the issue.
A Friendly and approachable guy. Answered all my questions patiently.
A valuable asset and excellent representation of your company.
Keep up the good work.
13 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Nusrat, what a lovely review. Thank you for taking the time to post it.
Best wishes,
Met Serve Ltd
Visit April 2026
Visited by Jack Waite, he rang before arriving and resolved the problem very quickly & efficiently. He was very considerate and polite and explained everything very clearly. He left everything clean & tidy
13 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello CJB, we are so pleased with your comments, and proud that you found the service so professional and friendly.
Thank you!
Best wishes,
Met Serve Ltd
Job Number DY-WO-5874848
Job Number DY-WO-5874848. Many thanks to Simon who carried out a repair to the pipework leading into the boiler. Quick fix and had us up and running in 20 minutes. Reassuring and friendly service.
8 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Kate. Thank you so much for taking the time to post your 5* feedback on our service. We are so pleased that Simon, was working in your Wimborne home, was able to quickly locate and repair the leaking pipe, leaving everything operational.
Thank you for your custom.
Best wishes,
Met Serve Ltd
Bath tap leak
Went to great lengths to solve the issue, visiting a number of times to make sure the bath/tap issue was 100% fixed; courteous and professional on every occasion.
1 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Paul. Thank you for your 5* feedback and custom. We are very proud of your comments.
Best wishes,
Met Serve Ltd
Excellent work by Metserve Dyno.
Jack Waite came to solve the leaking drain in the kitchen. He was very polite and professional with his work. Fixed the leak so Happy Days !
9 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Jayesh. Happy days indeed! Thank you so much for your custom and we are so pleased that Jack resolved the leaking kitchen waste pipe in your Woking home.
Best wishes,
Met Serve Ltd
I was visited by Mr Jack Fowler this…
I was visited by Mr Jack Fowler this morning, he phoned prior to arriving and said about w what time he thought he would arrive. He arrived early and completed the job efficiently and explained what he was doing and answered any questions I asked. Prior to leaving he cleaned up.
9 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Graham. What an amazing review. Thank you! We are so pleased with your feedback and, should you need our services again, we would be proud to assist.
Best wishes,
Met Serve Ltd
We had our second visit this time to…
We had our second visit this time to put a new cartridge on the shower as the hot and cold water was hard to set. The lime scale in the water had eroded it over the time. Simon had been out to sort the one in the bath, the customer service we received yet again from Simon was second to none. He also fitted a descaler so this would sort all the issues with the limescale. We can’t speak highly enough of Simon, does his job brilliantly and such a nice guy. Job JB5819823. Good communication from Metserve, would recommend.
2 April 2026
Unprompted review
Reply from Met Serve Ltd
Hello Sue. Thank you so much for your kind words and taking the time to post your superb review. We do appreciate it, as we do your continued and loyal custom. Should you have another plumbing problem in your Ringwood home, we would be proud to assist again.
Best wishes,
Met Serve Ltd
Very prompt and helpful service
Very prompt and helpful service. Frank was very easy to deal with and willing to think outside the box to ensure the issue was resolved. Very happy to recommend
12 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello RJ. It is great to read that Frank was able to get the plumbing issue resolved for you. Thank you for your feedback.
Best wishes,
Met Serve Ltd
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