Mewaii Reviews 

1,340
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I wish I could rate this 0 stars. I did not receive my package at all. The tracking shows it was never shipped to my area at all. I have reached out to customer support several times and have not rece... See more

Company replied

Rated 3 out of 5 stars

Wife ordered a long cat plushie. - Online it was advertised as "down cotton" and "super soft spandex" as a "highlight," but the tag says the fabric is "polyester/cotton" with "100% polyester s... See more

Company replied

Rated 5 out of 5 stars

Ordered there two times already and so far all packages arrived safely. The products were as advertized, only one seam was slightly imperfect but alright considering the price. Took over a week each t... See more

Rated 5 out of 5 stars

I loved my plushie mini long cat and the accessories that came as part of mystery pack. It was so much fun unboxing and my daughter loved them too- she got the mushroom baby and the accessories (... See more

Company details

  1. Toy shop

Written by the company

Super Squishy & Kawaii Plush Toys, Stuffed Animals, Pillows | Mewaii We specialize in the softest, cutest, cuddliest plush pillow. Original designed cute animal plushies, Exclusive discounts and the latest trends at Mewaii.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(1,340)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not as it looks small lumpy

My order of 6 in total and none are as described
They are all small, lumpy, and not like the other one that my mum ordered which was full- the right size.

This is now my second order that has come with faulty products!

The returns policy is absolutely ridiculous nor do they even reply. How are you to return an item that’s been open to check the item and also pay for shipping even though it’s faulty…

17 February 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Na,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

We will do our best to help to resolve the issue. Please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred.
Best regards

Rated 1 out of 5 stars

I placed an order on Black Friday last…

I placed an order on Black Friday last year and have yet to recieve any items purchased.

25 November 2022
Mewaii logo

Reply from Mewaii

Dear Kirsten Minster,
Thanks for your comment! We're sorry for your inconvenience and please kindly reach us through our email contact@mewaii.com. We will find a solution once we confirm. Thanks for your help!

Rated 1 out of 5 stars

I have not got my stuff in!

I have not got my stuff in!! 😡😡

16 February 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear April,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback. If you still haven't received the item, please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred. We will do our best to help to resolve the issue.
Best regards

Rated 1 out of 5 stars

Incompetent company

Ordered one of their gifts as a Christmas present in early December, never shipped, no updates, no nothing. I reached out to see what's going on, I got a canned answer and no follow up. After another few weeks I asked for a refund. After another week, they sent the refund for the wrong amount. This company is completely incompetent. Avoid.

10 February 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Jack Bauerle
Thank you for sharing your experience. I would like to apologise for any inconvenience.

Your package was returned due to an incorrect address.
We shipped according to the address provided. Due to the international nature of the shipment, the package will be returned to your country's postal service for destruction. We have lost both the product and the shipping costs, but in order not to cause any loss to our customers, our customer service team has issued you with a full refund.

But we are willing to listen to anything that comes our way to make things better for our customers. We will do our best to do better in the future. We will do our best to resolve this issue for you. Thank you for your feedback!
Kind regards

Rated 1 out of 5 stars

Order ME 149863

Order ME 149863
Hello,
I ordered 2 scoops yesterday but for what ever reason I am muted on your page.
The other day I was asking for a big item for my son who is sick (has cancer) and one of your MODS told me to stop begging and muted me!

I would really look into the type of insensitive people you have as moderators because if that’s what they consider begging that’s disturbing.

I don’t think paying for an item and placing my suggestion is begging. I have bought 2 different orders from your company and was super satisfied since this happened.

I was so distracted that I didn’t even get to see what items I got yesterday when I ordered and if I was even lucky enough to get any bonus balls, can you please check on that for me I would much appreciate you!!!!

P.S.S~~~Please UNMUTE me~~~

Regards,
Alicia Caldera

11 February 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Alicia Caldera,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

We attach great importance to this problem and have documented your information and would forward it to our team for further improvement. And please feel free to contact our customer service team at mewaiilive@starpony.com. We will try our best to solve the problem for you.
Appreciate your voice on this!
Best regards

Rated 3 out of 5 stars

I like it BUT..

I love my cuddly toys! They are so fluffy but the only thing is with my long one I don’t have a tumble dryer at home so I had to find another way to fluff it. If you can, please add other ways! Thanks for reading this! Love them. Already ordered another 💕 also took a while though sad about that. Ordered another and it’s so cute but again took a while so I’m still a bit sad about that but the plushies I have are so cute. But again my looong one (phantom) still isn’t really fluffed because I don’t have a tumble dryer to do so. Please find another way and mention it. I’ll be grateful and I’m sure so many others.

12 February 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear naayaloafsbread
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We attach great importance to this problem and it really help us a lot, we would try best to do better in the future. Appreciate your voice on this!
Best regards

Rated 4 out of 5 stars

They all beautiful and Lovely

They all beautiful and Lovely, but most of them is sold out :(

7 February 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Ngọc Hiển,
Your recognition of our products and service is greatly appreciated. Your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us we are doing something right. We'll keep working hard. Come back and see us soon.
Best regards
🙌

Rated 5 out of 5 stars

Great for kids or adults

I bought a long kitty for my 7 year old grandson for Christmas, he said it was his favorite gift that he received! He Everyone loved it and 3 of my adult children told me they wanted one too so I bought one for my oldest daughter for her birthday this month and she received it 2 weeks after I ordered it. She was very happy with it. Great quality super soft under $20 great gift!!

3 February 2023
Unprompted review
Rated 5 out of 5 stars

i love my mewaii plushies!!

the plushies are very affordable and the quality is so nice☺️ they’re so soft and squishy and the designs are so cute, i love them so much! the shipping isn’t super quick but it’s definitely not slow as it’s coming all the way from china to australia for me. the only thing i would love to see is some more variety in the shapes you can get! i love mewaii and the company just gives off such sweet vibes❤️

6 February 2023
Unprompted review
Rated 2 out of 5 stars

I placed an order about 2 weeks ago on…

I placed an order about 2 weeks ago on live. I ordered 2 scoops and put a request with no cat and lamb. I will also received the bonus sea creature with 2 scoops purchases. I just received my package and there were 2 cats and 1 lamb in the package. Also my bonus gift was not in the package. I emailed the customer services twice with no responses. I am very upset about their customer services. Please think twice before you placed your orde.

22 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Sushiman,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We want to solve this problem for you but we cannot find your emial or order to confirm the order for you because you don't leave any informaiton.

We attach great importance to this problem and have documented your information and would forward it to our team for further improvement. And please feel free to contact our customer service team at contact@mewaii.com. We will try our best to solve the problem for you.
Appreciate your voice on this!
Best regards

Rated 5 out of 5 stars

Arrived and happy

Ordered there two times already and so far all packages arrived safely. The products were as advertized, only one seam was slightly imperfect but alright considering the price. Took over a week each time but as long as it arrives I'm happy. Was also faster than other comparable plush shops online.

12 January 2023
Unprompted review
Rated 2 out of 5 stars

I’m So confused

I ordered something around a week ago it was really fun looking at it being packed but when I checked to see my package today it wouldn’t show up anywhere and I can’t see we’re it is

23 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Max Balding,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
We attach great importance to this problem and have documented your information and would forward it to our team for further improvement. And please feel free to contact our customer service team at contact@mewaii.com. We will try our best to solve the problem for you.
Appreciate your voice on this!
Best regards

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