Mewaii Reviews 

1,340
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I wish I could rate this 0 stars. I did not receive my package at all. The tracking shows it was never shipped to my area at all. I have reached out to customer support several times and have not rece... See more

Company replied

Rated 3 out of 5 stars

Wife ordered a long cat plushie. - Online it was advertised as "down cotton" and "super soft spandex" as a "highlight," but the tag says the fabric is "polyester/cotton" with "100% polyester s... See more

Company replied

Rated 5 out of 5 stars

Ordered there two times already and so far all packages arrived safely. The products were as advertized, only one seam was slightly imperfect but alright considering the price. Took over a week each t... See more

Rated 5 out of 5 stars

I loved my plushie mini long cat and the accessories that came as part of mystery pack. It was so much fun unboxing and my daughter loved them too- she got the mushroom baby and the accessories (... See more

Company details

  1. Toy shop

Written by the company

Super Squishy & Kawaii Plush Toys, Stuffed Animals, Pillows | Mewaii We specialize in the softest, cutest, cuddliest plush pillow. Original designed cute animal plushies, Exclusive discounts and the latest trends at Mewaii.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(1,340)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy from them!

I wouldn't even give 1 star, Never received my parcel, and they are refusing to refund me.

Edit, you ask for me to contact you to sort it out yet you don't bother replying to me!

15 February 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear customer,
Thank you for taking the time to give us your feedback. If you still haven't received the item, please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred. We will do our best to help to resolve the issue.
Best regards

Rated 5 out of 5 stars

Love mewaii!

Was very pleased with the quality of the products i ordered. Myself and the kids absolutely loved what we ordered and will be purchasing more in the future! Received shipment in a timely manner even with it being Christmas time.

21 December 2022
Rated 5 out of 5 stars

I’m obsessed with these stuffed…

I’m obsessed with these stuffed animals. I’m not even a huge stuffed animal person. When I seen them on TikTok live. I wanted one so bad. I made 2 separate purchases in a week. The first time was my mistake. I thought I needed to buy a scoop to win the ones in the back. It’s fine because even those ones are cute and super soft. I reordered again and got the ones I wanted. I just reviewed both of my packages. Max is 2 weeks to get here. They are so soft & squishy. I’ve never had a stuffed animal like that. It’s worth every penny for one. I’m absolutely going to be buying more. I was worried it was a scam but thankfully it was not. I got everything and I’m so happy.

13 March 2023
Unprompted review
Rated 1 out of 5 stars

CAUTION TO POTENTIAL LOOONG BUYERS! PLEASE READ BEFORE PURCHASING!

I ordered a looong 52in and it was 44in. When I asked about it they said that it is from the TIPS of the ear to the TIP of the tail so just know you're getting a 44in cat body not a 52in.

9 March 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Kayla,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We attach great importance to this problem and have documented your information and would forward it to our team for further improvement. And please feel free to contact our customer service team at contact@mewaii.com. We will try our best to solve the problem for you.
Appreciate your voice on this!
Best regards

Rated 5 out of 5 stars

Cute plushies!

I ordered 3 scoops during their valentine special (included 5 freebies). Opening the packages with my kids felt like Christmas. My kids LOVE every single one, and so does my husband and I. They are of much better quality than I predicted, extremely soft and cuddly. I contacted customer service and they responded the next day with great clarity and helped me figure out where my packages were. I did receive everything I seen from the live too. Very pleased with everything and even ordered from them again just a few days ago. So excited! I just wish they were able to do 'scoops' still.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Good quality and fast shipping to Mexico!

I ordered a loong plushie for my bff's birthday and she loved it. It arrived really quickly before her birthday 💓 (8 days) They give you stickers and a free coupon for your order. Their plushies are so soft and they have a good quality it's amazing!!

5 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Purchase at a Great Price!

It arrived quickly considering it was shipped from another country. All of the plush characters are adorable and of good quality. My daughter was very happy with this purchase. Thank you Mewaii!!!

4 February 2023
Unprompted review
Rated 5 out of 5 stars

Awesome company

Answer my emails right away. The product is way better than expected. MY SON LOVES IT! Took it to school and sleeps with it. I'll be ordering again.

27 February 2023
Unprompted review
Rated 4 out of 5 stars

Did receive what was shown on Live

I have ordered and received 5 scoops. All of what I saw on Live is what I received with exception of 1 magic ball that I was supposed to receive. Instead they sent me 2 of the same "extra". They are good quality and what I expected.

24 February 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Menia Phillips King,
Your recognition of our products and service is greatly appreciated. Your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us we are doing something right. We'll keep working hard. Come back and see us soon.
Best regards
🙌

Rated 1 out of 5 stars

Customer Service is Incapable of Listening

I have been dealing with their customer service for weeks now saying the same thing over and over with them not understanding and I am losing it.

My package was delivered to the incorrect address and by time I found out which address it was at, the recipient elected to return it to sender. I tried to reach out to the post office before it got too far, but alas, my package was gone along with over $100.

Explaining this to them has been agonizing as they keep telling me "it shows it was delivered". Yes, it was delivered, that's not the problem.

I ordered the package on the 8th of January. The shipment email says it arrived on the 18th of January. The package was shipped back the 26th of January. Which means it should have returned to them by now.

I don't think I have ever had to deal with such incompetence. It's like they don't even understand what the words "returned to sender" mean. Every word I say is being ignored and treated like I'm still complaining about my package missing.

Save your time. Unless you luck out and are able to be the lucky few that have a perfect product delivered flawlessly, this company's customer service will drive you insane.

18 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Cyan Slayer,
Thank you for taking the time to give us your feedback.

If you still haven't received the item, please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred. We will do our best to help to resolve the issue.
Best regards

Rated 5 out of 5 stars

Soft and cuddly toys

I ordered two toys for Christmas They arrived on time. The toys were vacuum packed and took a while to puff up fully (I didn't have a tumble dryer to fluff them up in).
They were honestly better made than expected - very soft and cuddly. They made lovely presents.

12 November 2022
Unprompted review
Rated 1 out of 5 stars

PARCEL LEFT WITH GARBAGE, NO NOTIFICATION

Order number: #ME#139726

Hi everyone, yes. It's me again. Today is the 22nd of February. Mewaii replied finally after a few days (WITH A PHOTO) that the parcel was delivered on the 16th of January at MY BUILDING GARBAGE DOOR. WHICH I NEVER RECEIVED.

First, we did not have any emails saying it was delivered, second, there was no doorbell rang ever at our door, and they left our parcels with the building garbage, and the tracker sent by Mewaii did not update us (on their website, on the app, or on the delivery company's website). Mewaii asked us to contact the delivery company after a month, AND NOW THEY EXPECT US TO FIND OUR PARCEL THAT WAS LEFT WITH THE GARBAGE AFTER A MONTH OUR PARCEL WAS LEFT THERE WITH NO UPDATES.
(And, of course was taken away by the trash company a few hours after)

We contacted the delivery company, but they are not directly dealing with customers. Mewaii should be the one taking action for their customers and then ask for repayment or a settlement of the problem to the delivery company. We are still waiting for a complete reimbursement from Mewaii. Given how many horrible reviews are posted daily about missing, incomplete, damaged, or never arrived deliveries, I cannot understand how they are still dealing with that delivery company. (Maybe because there is literally "cheap" written in the description of the company).

22 February 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Hiu Shan Lai

Thank you for sharing your experience. I would like to express our sincere apologies to you for any inconvenience this may cause. Our customer service team is actively working to help you resolve this issue. We will consider changing delivery providers in the future to reduce this issue.

We value your voice!
Kind regards

Rated 1 out of 5 stars

Be very careful what you buy, after sales is shocking

Order #ME#143449

This company goes from bad to worse, offer no reasonable advice, one plusie already broken the larger ones are soft the ones on live are ones you simply get out of vending machine.
I paid nearly 100 dollars including shipping only send one scoop @39.99 when paid for two.

The children watched it live they remembered what was in their bags, company basically calling me liar.

They sent out , but one bag was missing. And the large ocean plusie already broken ..

26 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear LYNDA,
Sorry for the inconvenience. Thank you for taking the time to provide us with your feedback.

Our TIK TOK customer service team has been in touch with you to help resolve your issue. We are very sorry for this unpleasant shopping experience. We will also review this and reduce the frequency of this type of incident.
Kind regards

Rated 5 out of 5 stars

I ordered the pink kitten for my…

I ordered the pink kitten for my daughter and ordered 3 diffrent ones from the long family and 2 from the mushroom family i ordered them just a few days ago havent received those yet but we love them. The pink one we have is so soft and so cute and cuddly

31 January 2023
Unprompted review

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