Mewaii Reviews 

1,340
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I wish I could rate this 0 stars. I did not receive my package at all. The tracking shows it was never shipped to my area at all. I have reached out to customer support several times and have not rece... See more

Company replied

Rated 3 out of 5 stars

Wife ordered a long cat plushie. - Online it was advertised as "down cotton" and "super soft spandex" as a "highlight," but the tag says the fabric is "polyester/cotton" with "100% polyester s... See more

Company replied

Rated 5 out of 5 stars

Ordered there two times already and so far all packages arrived safely. The products were as advertized, only one seam was slightly imperfect but alright considering the price. Took over a week each t... See more

Rated 5 out of 5 stars

I loved my plushie mini long cat and the accessories that came as part of mystery pack. It was so much fun unboxing and my daughter loved them too- she got the mushroom baby and the accessories (... See more

Company details

  1. Toy shop

Written by the company

Super Squishy & Kawaii Plush Toys, Stuffed Animals, Pillows | Mewaii We specialize in the softest, cutest, cuddliest plush pillow. Original designed cute animal plushies, Exclusive discounts and the latest trends at Mewaii.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(1,340)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

Didn’t receive my item although it said…

Didn’t receive my item although it said that it was delivered

14 December 2022
Mewaii logo

Reply from Mewaii

Dear Vaknin Lili,
Thank you for taking the time to give us your feedback.
Thank you for taking the time to give us your feedback.

Please believe that we also ship to the address provided by the guest. It is possible that this is a problem with the delivery of the logistics provider. We will consider changing delivery providers in the future to reduce this problem.

If you still haven't received the item, please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred. We will do our best to help to resolve the issue.
Best regards

Rated 3 out of 5 stars

Not what I ordered

The products are well made, but what I recieved wasn't reflected in what I'd purchases.

14 January 2023
Mewaii logo

Reply from Mewaii

Dear Cindy Hunter,
Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred.
Best regards

Rated 1 out of 5 stars

To scam or not to scam...

I would love to leave a review if I ever get my 5 scoops I purchased between 2 orders on 1/2/23...Now the order I placed on 1/12/23 has already shipped according to the tracking number they emailed me...I have emailed them & waiting for response...but by the other reviews I've read this is a common thing with this company & most have had no luck in getting their orders or their money back...at this time I would never recommend this company to anyone...If my orders are delivered or money is refunded then I will happily update my review!!! I would expect this from Wish but even they follow through & atleast refund their customers!!! DO BETTER MEWAII!!!!
UPDATE...So the scoops I had recieved on the live & what was shipped to me were completely different...the stuffed animals were like a knock off brand compared to what is shown on their lives...along with not receiving my original scoops, I also was supposed to get a 5 scoop freebie (some big animal) & nothing!!! This company is a joke & I would never do business with them again!!!
Oh, and good luck contacting customer support & actually speaking with a human...they can reach out to me now & try to make any of this right...but I won't hold my breath...

1 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Kristin,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Please feel free to contact our customer service team at mewaiilive@starpony.com with your order number and the problem that occurred.
Best regards

Rated 1 out of 5 stars

Have emailed customer service several…

Have emailed customer service several times with no response.

13 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Katherine Johnson,
Our customer service team responded to your email and we don't know if you saw it yet. If you still haven't seen our reply email, please feel free to contact us to let us know.

Rated 4 out of 5 stars

Love the plushies

Love the plushies! Came
In and are super soft, one had a little issue with delivering but was an easy fix after a wait but other than that love them!

4 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Misties Collectors,
Your recognition of our products and service is greatly appreciated. Your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us we are doing something right. We'll keep working hard. Come back and see us soon.
Best regards
🙌

Rated 5 out of 5 stars

Adorable designs, great quality materials, consistent shipping!

I originally found Mewaii when I was looking to buy one of their long cat plushies, as I had seen someone reviewing them after ordering their own. When mine arrived I was very surprised by the quality, it was so soft and cute! I added a little more stuffing to it though, just because the paws seemed a little under filled, but it was very easy because of the small zipper in the back. There was also a small sewing mistake on the chin and I’m sure the plushie would have been eligible for an exchange, but I was already attached to him so I just fixed it myself. I was impressed, so I ended up going back and ordering plushies from the mushroom family as Christmas presents for my friends! Each of the designs are so unique, and it was fun to pick ones that matched my friend’s personalities. They arrived in perfect condition as far as I’m aware, and they even have a weighted bottom so that they stand upright! The delivery was accurate and easy to track both times, and the plushies were well worth the wait. I also appreciate the packaging, it’s simple and compact but they use a cute custom tape that makes them easy to recognize. Bonus, each order comes with a little sticker sheet of the characters! Overall, these plushies are super cute, and I hope to order again in the future.

13 January 2023
Rated 3 out of 5 stars

they never really answer their emails…

they never really answer their emails or dms i been trying to reach them about my order ($90) and they never respond

10 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Daniah Benitez,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Our customer service team responded to your email and we don't know if you saw it yet.
If you still haven't seen our reply email, please feel free to contact us mewaiilive@starpony.com.
Once again, we sincerely apologize for the inconvenience.
Best regards

Rated 4 out of 5 stars

I bought 4 different stuffies from here…

I bought 4 different stuffies from here and they r beautiful my daughters both loved them all . Only one had a little less stuffy inside but others was great . Shipping did take a while, didn’t get everything till after Christmas but they was still happy.. I was glad that we at least got them all . I would order again but a lot sooner so I can make sure they arrive on time especially if it’s a holiday or birthday..

12 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Hector & Emily,
Your recognition of our products and service is greatly appreciated. Your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us we are doing something right. We'll keep working hard. Come back and see us soon.
Best regards
🙌

Rated 5 out of 5 stars

Great purchases

Great purchases. Gave them as Christmas presents and the recipients absolutely love them. Came in good time for Christmas.
Sote was easy to navigate for this technophobe. Will definitely buy again and tell others about the site

8 December 2022
Unprompted review
Rated 4 out of 5 stars

The plushies were soft :)

The plushies were really soft! And served as great New Year's presents.

1 January 2023
Mewaii logo

Reply from Mewaii

Dear Kioshi&Gabrial,
Your recognition of our products and service is greatly appreciated. Your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us we are doing something right. We'll keep working hard. Come back and see us soon.
Best regards
🙌

Rated 1 out of 5 stars

Never received my order

I ordered on December 23, 2022. I had a large order, $84.39, I have never received it. E-mailed a couple of times, said it was getting ready to ship, never came. I'm home most of the time and there is someone home at all times. I did receive another order, it was for $29.62. I really like the cats (2) that i received. My credit card was charged the $84.39. I wish there was someway i could still get my..big order.

23 December 2022
Mewaii logo

Reply from Mewaii

Dear Diane Uresti,
Thank you for taking the time to give us your feedback.
We have checked the logistics information and your package should be delivered.
If you still haven't received the item, please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred. We will do our best to help to resolve the issue.
Best regards

Rated 5 out of 5 stars

fast delivery, superb quality

all items arrived earlier than expected. packaging was very good. quality is superb, very soft touch and feel, all different styles of the mushroom, classic or axolotl we ordered were in perfect condition. my daughters loved it from the first time they saw it! so lovely...

21 December 2022
Rated 3 out of 5 stars

My original oder was lost

My original oder was lost. Reordered another. Received that one. Asked for refund on origami order. Have not got a response or credit yet!!

11 November 2022
Mewaii logo

Reply from Mewaii

Dear Mark Ellefsen
Thank you for taking the time to give us your feedback. So sorry for the long wait. It is possible that this is a problem with the delivery of the logistics provider. We will consider changing delivery providers in the future to reduce this problem.

If you still haven't received the item, please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred. We will do our best to help to resolve the issue.
Best regards

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