Member First Credit Union Reviews 

The app could be more user friendly and simplified

Quick response. Straight to the point. Also phone number provided and most importantly a name of a person with whom I can communicate with if needs be. Great service.

Quick and efficient. Karen got back to me so quickly after my first enquiry and also when I had a problem submitting, she replied immediately.
Regards,
Orla

Alanna was so helpful. Went the extra mile and really answered my questions well. She was very friendly and just lovely as well as being super helpful. Class act x

I put in the wrong information and you got back to me very quickly. I appreciate that.

Excellent service

I had never used the log in app before and it took me a while to get the hang of it and the staff were very helpful

Very helpful assistant helped me get started

Had some issues with app access and staff resolved promptly and with handy information

Very quick to solve my logging into online banking

Very efficient service and great support for my query.

Emailed them with a query about my account and they responded straight away.

Great customer service fast response time, and very helpful.

I am glad to have an account in member first, not like banks all the work is very direct. I will recommen to all I know ,thank u for having me.

I applied for a refinance on 12/13/23. I was told I would save $400 on gap insurance & warranty would be cheaper through MFCU & to cancel them. I was told interest rate would be more like 7 or 8 because I had mentioned MFCU sent me a lower rate offer via their app. Because the rep was wrong, I never heard from her ever again despite me leaving messages and being put in her que. I had to keep calling and sitting at MFCU to get the loan to move through with much distress. NO ONE WOULD TRANSFER ME TO THE MAIN SUPERVISOR. She had no idea of anything. If they do anything well, it's cover for each other. After 2 meetings at MFCU, several calls, and 20 days, they finally gave me 8%, gap being $258 less (not $400), and paying separately an extra $31.43 a month because MFCU couldn't give a warranty because of too many miles. I went there to lower the payment & interest rate & now I will struggle because of trusting MFCU. For the fun of it, they treated me like I didn't deserve normal service with just a few points short of an 800 credit score. I truly believe they treated me so poorly because I am not rich. SMH

Very quick response on any issues that arise

Karen was very helpful and fast at helping me with my query..

Well-managed and informative AGM.