MG Motor UK Reviews 491

Poor quality cars.

Poor quality cars, we should know, we've had two.
Warranty not honoured.
Will never purchase MG again.

Went to the Drive MG dealer in Hull to have my cars software updated (company car through Alphabet which they knew about at booking), I had to book 3 weeks in advance, when I got there, they told me that they were 1 technician down but would 'squeeze' mine in - hope so as it was booked in for 9.30. Called them at 16:00 - no work done on car as their computers were playing up and couldn't download the software update, but they would sort it first thing. Rang them mid-day next day, said they hadn't started on it as they were waiting for authorization from Alphabet, which meant they basically lied to me about the previous day. Couldn't give me an eta or anything. All my questions were answered with 'I don't know' even though I dealt with the same woman. Very, VERY poor service.

This company should be avoided at all costs. They are not fit for purpose. There is no customer care - more like customer don't care. I am now selling my car because I cannot deal with these incompetent, rude people who do a terrible job and clearly don't care how they impact people. I don't even want to give 1 star - they deserve minus 100 stars

Recently bought a new MG ZS Trophy from Cheshire Oaks. All staff friendly and helpful, but specifically Jason. Jason was patient, explained everything concisely, and set the car App on my phone for me. He also said he is there for any questions anytime. Excellent service. Thank you. Elaine

Absolutely terrible customer service. Ignore emails and when they do reply, they fob you off. Warranty isn't worth the paper it is written on either and nothing but problems when trying to obtain parts, never seem to be available. Would never buy an MG car again based on the service alone.

Please be careful with the mg 4 mine has been with mg Basildon for about 3 months after it lost all power and steering and veered off road at 60 mph while some are trying to help mg motors UK have no worries about putting there customers back in a dangerous car ,was told to take it back and if it happens again they might do something so it sitting at mg Basildon as I refuse to drive it and put my self my family and other road users at risk

I own a MG4 since February of this year. The AC charging stopped working since September and I booked a service with the local dealer who has updated software and claimed it should work. It never worked and I tried to book again but this time, they claim that they don't have capacity and I have to wait until January even to make a booking. They suggested contacting MG roadside assistance to see if they can do anything. which they can't.
I am now stuck with a car which has to be charged using expensive DC charging only outside my house.

I got a new MG HS Trophy in March 2024.
The worst decision I ever made!!!!
My old 15 year old car runs better than this new MG.
Cannot wait to get rid of it, never runs correctly
Got it from Hendy Bournemouth

Review for MG Buckhurst Hill

On 05-03-2024, I took my electric vehicle (with under 4,000 miles) to MG Buckhurst Hill for its first service. The initial charge was £350, which seemed unusually high for an electric vehicle. After I questioned this amount, staff acknowledged an error and reduced the charge to £246.01, explaining that they had mistakenly treated my vehicle as petrol. Despite this correction, a recent visit to another MG dealership has led me to believe I was still overcharged.

I have since requested a full refund and a thorough investigation, as I’m concerned that similar pattren of overcharges may be affecting other customers. This experience has caused ongoing stress and frustration over several months. I believe it’s essential for others to be aware of potential overcharging issues and to double-check any charges applied to their service bills. If unresolved, I am prepared to consider further action.

We have today purchased one of the new 2025 MG HS Plug In Hybrid Cars.
An absolute beauty, a new design with sleeky curvy lines, and the most comfortable car I have ever sat in.
One of the best features is the mileage on pure electric which is 75 miles, over double my last PHEV.
Our salesman was Adam at St Albans, and the service and attention to detail that we received from him was second to none.
Apparently it was the first of the new style MG HS PHEV’s that had been sold from the St Albans..
Sooo pleased with our new purchase, a lovely shiny black one!

I had a really frustrating experience with the MG dealership in Chiswick after buying an MG HS 2024 in June. At first, I was excited about my purchase, but that quickly turned into disappointment. I started having issues with the AC (the heater wasn’t working), a window switch that just flew off because of cheap plastic, random faulty messages popping up on the dashboard e.g. Battery Shut Off Warning, and a faulty speaker.

I called them multiple times for help, and they kept saying someone would call me back—spoiler alert: no one ever did. I finally had to go there in person to force them to book an appointment, and now it’s been a month with my car still in the garage! They gave me an MG ZS as a loaner, but it doesn’t start sometimes, leaving me stranded. The staff were rude and only seemed nice when selling the car. Honestly, I wouldn’t recommend this dealership to anyone. Save your time and money—look elsewhere! MG is full of problems.

This garage kept my MG for a week to fix it and when I went to collect it after a call saying it was ready, it wasn’t fixed because of a “missing part”
They said they would fix it while I waited, after a couple of hours and being told “we can’t figure out what’s wrong” it was suddenly sorted…
A week later and £400 odd later, the same problem came back … a different garage look a look and quoted me a similar price for the same diagnosis. The other garage confirmed that MG had either not fixed it, or used broken parts and showed me the damaged parts. I complained to the garage who gave me head office details.
Head office rang once, were really nice, said they would look into it, asked me for proof, which I provided …and then proceeded to ignore every email I sent after that … totally ignored and had to pay double for 2 garages to fix the same issue. Still being ignored by head office now… really not happy with the service - 😣Really not one to shame a business, but being constantly ignored is just plain rude so no other options ….

We had 4 months of hell due to a number of problems with a 3 year old MG ZS 1.0 automatic that we bought at the end of May!
The ONLY good things about that car, were the looks and being quite spacious inside.
Apart from that, only faults and issues since day one.The biggest one with a repetitive faults with the engine, oil leaks,temperamental electric mirror, the door on the driver's side would not shut, unless slammed forcefully, dead battery within 2 weeks of not using it!
The waranty given is worth less than toilet tissue!
Buying that car was our biggest mistake!
After two months of absolute stress, and having to take the dealership to court, we finnaly got rid of it and recuperate our money!
Stay away from FM21OLE!

My MG HS has been at chapel house for 11 months and the warranty is not worth the paper it is written on , I was told that there were seven vehicles in the workshop queue ahead of mine to get repaired all with the same engine head fault .Several employees have left the company through out my ordeal ,which probably reflects the work place environment and no one cares and bothers to call you back , this is the most unprofessional company that I have ever dealt with . I have no choice but to peruse the matter legally through a small claims court . I would never ever purchase a MG product again and will not recommend anyone to bother buying these lemons .Not 7 years warranty but 7 years misery

I had a new Motability car/top of the new MG Range SUV Automatic in 2022. On pick up (from MG Crawley) there were Covid Rules, so we could not have a test drive with one of their staff or enter their building. Driving back withy son we notice soft braking & phoned them to say there was a jerkiness there. Told to call later for a number, which we did but received no answer from whoever it was working from home. I spent 1 year advising the Manager about the "jerkyness" problems the car went from Drive to Sports function, even whilst driving. There were 2 Sports Modes....1 a button on the steering wheel & the 2nd (of which I was not told) linked to Drive. The Manager convinced it was driver's error (always is if a woman and over 60!); I was told to stick a bottle cap on top of the Sports Mode button on the steering wheel, so I did'nt keep knocking it! After almost a year, I was reversing onto my driveway very slowly when plummeted backwards at great speed; instantly I jammed my foot on the brakes, before crashing into the front of the house. As my spinal condition was badly affected & in a lot of pain, bedrest advised: after a month & no improvement, hardly able to stand, appts made privately (could not wait for NHS appt) with London Spinal Consultant, includg. MRI Scans in London etc. Shocked by the prognosis on the cervical spine which was quite serious, told to wear a collar, not to put my head back too far, & it would be a "grand gesture" to operate/not advisable due to risk factors. MOtability were informed and I was able to change Dealership to one opened closer to me. The car was taken in for service/inspection 4 times to investigate the fault & different computer parts fitted, to no avail. My son, eventually drove out with an engineer & filmed it....he saw & agreed the fault; however MG would not let us have his report. Motability agreed to take the car back due to "mechanical fault"; I could not get a new car then due to shortages due to Covid, but they kindly arranged hire cars for me, which my sons were able to drive as I was recovering. After a while I decided to go to a Solicitor to address the situation with MG Head Office (they would not respond to my calls or emails); after almost a year, the Solicitor also had no response from either RSA (the then current Insurers and MG refused to answer his requests for all the relevant data. As I could not afford more costs to involve further proceedings/ or take them to Court, the Solicutors terminated the action on my behalf as the time limit was up by Sept. 2024. I was exhausted by providing the pile of irrefutable evidence compiled...and still with neck/hip pain pain. My R. hip needed replacing in Sept. 2023, followed by a R. hernia op. While unwell, in bed I did initially look on one of the Car sites, and discovered complaints, for the similar problem. I have now a new Kia. but my sons do a lot of driving for me, I wear my neck collar, due to pot holes... and still very anxious when in a car with our roads being so bad. I was actually told I could be paralized if I had a serious jolt. I saw, privately, a different spinal Consultant the day before my Hip Operation & arranged, after 2 cancellations, to be seen by him on 21st Jan 2025. I am trying my best to exercise & help myself. SHAME ON YOU MG. !!

Just visited the Hyde dealership wanting help decide whether MG have a car that meets my needs. No help whatsoever. Despite repeating several times that I need to check boot size, felt completely ignored and not shown any of the several vehicles on display. Actually advised to make an appointment when ready to buy! I was the only customer there, on a quiet Wednesday afternoon. Was this just laziness? Why would I want to return to this showroom.

I am writing this new review after enduring two years of regretting my decision to purchase a car from MG Bristol North.

Since buying the brand-new vehicle, it has broken down a staggering 11 times and been “repaired” on six separate occasions. Following the most recent round of so-called repairs, I was left with no choice but to pursue a rejection through my finance provider, as it has become abundantly clear that MG simply cannot fix the defective car they sold me.

Today, I was informed that MG Bristol North is refusing to accept my rejection due to the car’s mileage—an attempt to evade accountability for selling a faulty product.

If you are considering purchasing a car from this dealership, I strongly advise against it. Should you find yourself facing issues with your vehicle, do not give them the opportunity to “repair” it. Reject it outright. They will drag the process out for years, failing to address the root problem, and ultimately refuse to take responsibility. Save yourself the frustration and avoid this dealership altogether.

I am awaiting a response from MG about a problem with my MG5, two weeks have elapsed since my MG dealership contacted MG re a warranty claim on the work but they can't do anything until MG give them the go ahead which still hasn't happened. I have had to hire a car for my holiday costing £400.
Absolutely awful customer care. I have been trying to phone the head office of MG but they do not answer the phone it just cuts off after a while. I will not be buying another MG. Another customer lost.

One star is not deserved . Brand new £20000 MGzs bought on 30 September . Day 13 car fails to operate.
Then 5 days of emails telephone calls to Drive motor retail to be told MG after care service will assist they are only a dealer for MG. “ Harry will phone you 🙏🏻He does requesting a call back yet number withheld . Then received a voice message to be informed an MG dealer will look at the car on 25 November. We have to arrange the booking and get the car to them. That’s 44 days without a car .
Phone calls to head office : rings twice and 5 minutes of music then no response
After sales service is shocking.
Watchdog and Trading standards would be interested.