MGY Estate Agents & Chartered SurveyorsReviews 

127
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, often going above and beyond to ensure a smooth process. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of their overall experience, making stressful situations much more manageable. Reviewers highlight the exceptional customer service, noting quick response times and clear communication throughout the entire process. However, some customers also noted that the handover of keys felt casual, and there were occasional issues with communication consistency when the main agent was on leave. Additionally, a few people experienced dissatisfaction with the maintenance department's response to reported issues, contrasting with the positive experience with emergency contacts.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, consistently highlighting the team's professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the promptness and helpfulness of responses. Customers... See more

Location

Reviewers highlight ambiguous aspects of location, with many customers mentioning MGY's presence and services... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling a property is always stressful - but when that property belonged to your late parents and had been their dream home for decades, it is also very emotional. Holly Brown, based at the Radyr MGY... See more

Rated 5 out of 5 stars

Sold my apartment with MGY Cardiff Bay. The team were very helpful throughout the process, ensuring they were communicating each stage. They explained everything in detail for ease of understanding... See more

Rated 5 out of 5 stars

We have just completed a very difficult sale through a combination of bad actors and poor solicitors. Vicci however went above and beyond to get the sale finally over the line. Constantly chasing buye... See more

Rated 5 out of 5 stars

Honestly from the first day I met Becky to view a house, I knew I’d be trusting in MGY to sell mine. I felt at ease, and at no point pressured like I had done by other companies. Supportive throughout... See more


Company details

  1. Estate Agent
  2. Property management company
  3. Estate Agents
  4. Property valuer
  5. Property Rental Agency

Written by the company

More than just an estate agent we are a people-focused business made up of a team of caring, professional, and diligent experts who happen to be in property. Our reputation has been earned through consistently delivering results for our sellers and landlords, an outstanding level of service for our buyers and contract-holders by matching them with properties that meet their needs, we support and care for the communities we serve and are proud to be your trusted agent. We don’t just see our role as selling houses and renting apartments or helping people find a roof over their heads. Independent since 1987 we achieve the results our customers deserve through being passionate about what we do, it’s our job to make selling-buying-renting or letting as stress-free as possible, and we achieve this through our people. Our mission is to challenge ourselves to make the entire process enjoyable and memorable. A home isn’t a place where you, sleep, cook and keep warm, it is about creating long-lasting memories and feelings of love and security, therefore you will feel at home with MGY.


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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1-star

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4.9

All reviews

(127)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Really happy and impressed by how professional, welcoming and helpful Dawn has been, always a prompt reply and does everything that she says she will without me needing to go out of my way.
Would highly recommend.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Clueless

Have never dealt with a more unprofessional crowd in my life. Oliver told me that the council tax payable on second homes was 1000%! He refused to tell me what amount had been offered on the flat I wanted to buy...but I was supposed to offer more. What possible reason could he have for keeping this a secret? Kirstie sent an email to both myself and the vendor that contained both our e-mail addresses. Then, in spite of asking to be kept informed if there were any further offers on the property I was interested in, they sold it. Therefore I never got the opportunity to offer a higher sum. My issue is this...if they don't give potential buyers the chance to bid against each other this could lead to corruption, ie, keeping the price artificially low for friends or family members.
Incidentally, when I complained to Oliver he, rather pathetically, blocked my e-mails.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Our agent Hannah has been first class from start to finish. Queries have been answered quickly and knowledgeably through the entire rental process. A really professional service that you can rely on.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

MGY acted on the sale of commercial and…

MGY acted on the sale of commercial and residential units. They were able to attract a good range of interested buyers. Also, from the outset the communication with Cheryl, Mark and the team throughout the process was excellent. I found them diligent and professional to work with.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Sale of my apartment in Cardiff Bay

Sold my apartment in Cardiff Bay using MGY and everything ran very smoothly from start to finish . They are very professional and knowledgeable of the local market and come highly recommended. A special mention for Becky who dealt with my sale , was a total professional and very helpful, you won’t go wrong . Many thanks

21 June 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic Company!!!

What a fantastic Company very professional and always willing to help in all circumstances including letting and selling Properties. Have used MGY for many years and have found working with Mark and Cheryl very enjoyable. Roger Davidge, Bay Property.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Cheryl @ MGY Cardiff Commercial team…

Cheryl @ MGY Cardiff Commercial team was fantastic during a recent commercial office purchase. She dealt with all of our questions (and there were a lot!) and liaised with the sellers and myself perfectly to ensure completion was as fast as it could be.

Thank you Cheryl!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Commercial Property Sale:

Commercial Property Sale:
MGY have sold a Restaurant / Property in Cardiff for me. The property was only on the market for less than two weeks and sold for the asking price, to which I was extremely happy! I has been a very long process in getting the sale completed as it was being bought by a newly set-up SIPP pensions scheme. A huge shout out to Cheryl Vale who has been excellent to work with, demonstrating great communications skills and tenacity, by liaising with all parties to bring the sale to a smooth and successful conclusion.
I HIGHLY recommend them

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Lee & Vicci are fabulous!

Lee & Vicci are fabulous. Definately use MGY Barry to find your tenants. What I loved is they keep you informed every step of the way and they don't just put the first tenant in that applies, they find someone suitable which is so important to avoid future trouble. Super friendly and professional. They are the best.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Barry branch

From start to finish the staff at the barry branch have been very helpful throughout my first experience of selling a property. Anything I was unsure of they were always happy to help and they were consistent with feedback on any information following viewings. I would highly recommend their services. Thankyou to Vicky Lee Halle and Natasha

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Tenant search

I entrusted Priory Estates to let two properties for me.
I'd had a few troublesome tenants in the past which persuaded me to find a local agent to carry out all the necessary vetting and checking.
A friend recommended Priory Estates.
I'm so glad I trusted their recommendation. I instructed Priory to find tenants for my 2 properties. They began the search immediately.
Within a week they had found suitable tenants. In another week all the necessary checks and references were completed and I had great tenants!
The entire process went so smoothly.
I was kept in the loop with regular emails and phone calls.
From start to finish it was a great experience.
I highly recommend Priory Estates.
Vicci and Lee were superb!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

MGY Barry lettings and sales.

We have been with the Barry office for several years both as landlords renting and selling property.
The lettings department with Lee, and the sales department with Vicci and Halle have always dealt with us in a professional and friendly manner. With the increasing regulations it is important to have a reliable service which they give.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Consistently professional advice

I have had consistently excellent service from Vicci who manages my rental properties. She is incredibly professional and her expertise has been invaluable, most recently discussing and advising on a rent review. Her colleagues have also been extremely efficient.
I would not hesitate to recommend Vicci and her team.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

MGY Barry

We put our house on the market through MGY Barry office, we have received fantastic service from Vicci and Halle during the selling/viewing process and then again exceptional service from the sales manager Vicci through the conveyancing journey , Vicci kept us up to date with the process and followed up with our buyers if we had any questions. I would definitely recommend having a chat with Vicci at the Barry branch if you are thinking of selling or indeed buying.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

The service at the branch in Barry …

The staff at the branch in Barry always give myself and my company a fantastic and reliable service when dealing with sales or letting of our properties particularly Vicci and Lee who we have been dealing with for some time
I would definitely recommend this company

21 January 2025
Unprompted review

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