Xiaomi Global Reviews 2,371

I bought a Xiaomi Mi Mop Pro which is lacking a lot of the features the Chinese version has. It never got the firmware update, even though it's like 2-3 years ago the Chinese version got updated. Why? That's not good enough.

I recently purchased the Redmi Note 12 Pro 5G, and I'm quite impressed with its performance compared to other mobiles in my Redmi collection. The 5G connectivity ensures lightning-fast speeds, making streaming and downloading a breeze. The camera setup is a standout feature, capturing stunning, but the picture quality could not match my expectation. The battery life is commendable, easily lasting a full day with heavy usage. Overall, the Redmi Note 12 Pro 5G is a good one to try.

Tried to change a gift with a gift voucher but refused with allegation that box is not in same condition of sale.
Xiaomi store people are very quick to dismiss any request without empty or listening to reason.
Never again, seems I'm not the only one feeling bad service from those shops, best buy online I reckon.

Right from the start, the smartphone performed very poorly and below average.
After carrying out all the recommended tests and updates, the problems persisted.

Finally I had to call in the warranty and after analysing it they told me that there was nothing wrong with the phone.

The problems and poor performance continue and I deeply regret having bought this product.

Hi I m going through a terrible situation with this company,my mi 50inch tv panel was suddenly stop working and the panel is in warranty period so I call on 22october 23 for a complaint and the technician had come on 25th October 23 after checking he said within ten days the panel will get changed but it's been now 25 days I haven't received any call from customer care I use to call them every second day and that say wait for another 10 days this is frustrating

I bought a defect cell phone from Windtre Saluzzo. I moved to Trapani shortly after. I went to Windtre store to replace the cell phone or get the money back. I was told that the cell phone could be returned only in Saluzzo within 7 days after purchasing it. I was socked about it. The only solution was to go to Electrica Cicala, Trapani. Unfortunately, they don't provide a cell phone during the repairing time. 60% of the given and written information provided by the employees from Trapani office was wrong. It is written that the cell phone must be returned in 15 days. After 21 days I went to the office and I realized that nothing was done to the cell phone. WhatsApp contact and email address were incorrect, both employees were mocking me and threatened that my cell can be held for 2 months or it can be returned as soon as possible without being repaired. I was told something and something else was done. I called Custer service Xiaomi, Italy, pressed the complaints number 4. They refused to file a complaint even though after one month, I still don't have my cell phone. I don't think that it was repaired and it was returned to me as the employees probably want to give me a lesson. I can't believe how they have a job. The ones from Xiaomi as well as they were obligated to register the complaint. 2 of them refused saying that the cell phone was fixed. It's illegal as according to its rules and regulations, the cell phone must be returned in 15 days. Awful services.
Bit saying the cell phone isn't great at all! No idea what's happened with my cell. Unfortunately, they can say and do whatever they want as they aren't afraid of anything. They asked me what laws say that they need to register the complaint. They are obligated to give a number and an official answer.

Best mobile hai 5g mai
Mere pass note 12 5g hai
Accha chalta hai
Usane only true 5g option chahihai

I had an extremely frustrating experience with Xiaomi's after-sale service. My Xiaomi TV's display stopped working, so I promptly booked an appointment for the 16th October 2023 within the 2-4 pm time slot, as indicated on the app. To my dismay, no technician showed up during that time frame. After contacting customer service, they assured me that the technician would arrive before 6 pm, but once again, I was left waiting in vain.

Desperate for a solution, I called customer service once more, and to my disbelief, they informed me that the technician would arrive within 24 hours after booking a slot. This meant I had wasted an entire day, even taking a leave from work, only to receive no assistance.

This experience has been nothing short of infuriating and a colossal waste of my time. Xiaomi's after-sale service has proven to be woefully inadequate and unreliable, and it has left me with a sour impression of the brand.

I tried to contact bluedart courier which wasn't easy. After receiving the set today it took more time to book for installation. Whether the company cannot call and book installation after purchase? If bothered about customer service they will take steps. Amazon and Flipkart are roaring in the market and this company will drive the customers out. Not happy with the installation time allocated and let the company enjoy their attitude.

"Mi service center" 0 responsabilità 0 efficenza e 0 coerenza soprattutto. Pratica per riparare un telefono aperta 2 volte 2 volte cancellata dal sistema... pessimo.

Great quality products. I've had my POCO for about two years and it works great!

I bought a robot vacuum cleaner with a real-time camera 2 weeks ago, when I try to open the camera on my smartphone I get a "failed" error, the camera though is not broken (it's working as it's capturing obstacles when cleaning).
In the country where I currently live Xiaomi doesn't have a repair center so they refused to do anything to help me resolve the issue, I asked even to send my robot via DHL to where there is a support center, but they refused, seems they don't care about individual problems, will NEVER buy from Xiaomi again. Didn't receive any refund and left with a broken robot.

Reason for giving one star is the loss of touch screen.I request you to please fix my problem. Hope for positive response.Thank you.

They make great stuff. I have been using their products since 2015. Started with Mi5s Plus, still in great shape with a few repairs over the years. I used the HD earphones and cleaning robots. All work perfectly.

It's a scam, Be aware ‼️ CRM:0636011183
Your Mi Product will turn absolute if it needs repair.
This is what happened to you, after almost a year of use of mi projector 2, which Xiaomi is still selling but not able to repair due to the lack of spare parts, and even the head office could not solve or take responsibility for the issue.
I bought 4 different products from them, but when I needed service they could not fix it. The products now are trash, i contacted their service center, they asked me to provide a lot of information but they failed to coordinate with the local service center and solve the problem, due to lack of spare parts.
you will even reply to the comment to DM them, they don't do anything.
I am just commenting here to warn other people not to fall for the same scam. CRM:0636011183
Xiaomi SupportXiaomi GeorgiaXiaomi Official Store Global - PhilippinesXiaomi PhilippinesXiaomi Morocco❗️❗️

CRM;0822000424.
The pain and frustration of a mother are beyond words, especially when all she wishes is to bring joy to her child on a significant milestone. My child's 10th birthday was supposed to be marked with a special gift, a decade of cherished memories and a beacon of the years to come. Xiaomi, however, robbed us of this moment. Their incompetence not only failed a transaction but, more importantly, betrayed the trust and hope of a mother. It's heart-wrenching to see the disappointment in my child's eyes, a void where there should have been joy, all because of a company's sheer neglect. It's not just a business oversight; it's an inhumane act that showcased a blatant disregard for the very essence of human emotion and connection. How could a global brand like Xiaomi be so devoid of basic empathy and responsibility?

Online shopping is meant to be convenient and reliable, but my recent interaction with Xiaomi UK has shown me the dark underbelly of a corporate giant that has seemingly lost its way. Let me share my harrowing journey, which has left me frustrated.

1. The Order that Started It All:
On the 29th of July, I placed an order with Xiaomi UK, an internationally recognised brand. Little did I know that this would spiral into a calamity that would consume weeks of my time and energy.

2. The Initial Mistake:
Despite providing clear details, my order was inexplicably delivered to the wrong address. Errors happen; I understand that. But the events that unfolded thereafter are simply inexcusable.

3. The Misleading Promises:
Upon reaching out to Xiaomi's customer service three days after my botched delivery, I was initially greeted with assurances. I was explicitly told by , one of their representatives, that a redelivery would be actioned within 2 to 5 days. This seemed straightforward enough, but, alas, the timeline came and went with no redelivery or communication.

4. The Evasive Actions & Lies:
A follow-up call six days later exposed a deeper problem. Not only was I met with repeated lies and excuses, but there was a clear reluctance to provide me access to higher authority. I was denied multiple times when I requested to speak to a supervisor. I was even told, in one such instance, that a supervisor would call back within 2 to 4 hours. That call never came. Their ability to fabricate stories reached a pinnacle when they claimed I had requested a redelivery, a statement I had never made. The deceit was palpable.

5. The Ignorance of Policy:
The most shocking aspect was the blatant lack of knowledge displayed by their customer service. It was as if they were unaware of Xiaomi UK's own policies. And worse, they seemed comfortable operating in this void of ignorance, which made rectifying any issue nearly impossible.

6. The Disregard for Accountability:
When I requested that our conversations be reviewed to validate my claims and prove their falsehoods, I was informed that no supervisor was available to address such concerns. In essence, I was trapped in a Kafkaesque loop with no end in sight.

7. The Emotional Toll:
This wasn't just an order; it was meant to be a heartfelt gift for my 10-year-old child. Their mistakes and subsequent inaction transformed what should have been a joyous occasion into a draining ordeal.

In summary, my experience with Xiaomi UK was a masterclass in corporate irresponsibility. It's not just about one misdelivered package; it's about the systematic failure of a company to respect its patrons, the outright lies, the evasion of accountability, and a customer service department that operates in a maze of confusion.

If you value your time, money, and sanity, I'd advise extreme caution when considering a purchase from Xiaomi UK. If my ordeal serves as a warning to even one person, sharing this traumatic experience will have been worth it.

Zero star waiting for refund
All most 2 months now

I am trying for the last 3 days to send 2 xiaomi phones for repair. I used the site got no reply. Then I called the call center in Germany , after 15 minutes , I got 2 reference numbers for the repair application ,I was supposed to get an email with instructions , email never came. Never buying anything from them again. Just buy Apple or Samsung if you are in Germany.

I wanna know if mi.com have a safe purchase, if they ask for a confirmation with your bank app.

Thanks

worst phone i have ever owned, refused to lock and power on and now I have lost everything because of a malfunction on the phone behalf from the factory