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Mia Burton Reviews 1,115

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often noting their authenticity and excellent condition upon arrival. Many people appreciate the efficient and fast delivery service, with some receiving their orders much sooner than expected, even for international shipments. The customer service is frequently highlighted as superb, with prompt and helpful responses to inquiries. However, some customers experienced significant delays in delivery, with orders taking weeks or even months to arrive, or not being dispatched at all. A few other people also felt that the customer service was unresponsive or unhelpful when issues arose. There were also occasional reports of receiving faulty or low-quality products, including instances where items arrived with defects.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity. Many reviewers are delighted with their... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise fast shipping, with some... See more

Order

People report ambiguous experiences with their orders. Many consumers express satisfaction, noting quick... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service as... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the authenticity and... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered sunglasses three weeks ago. The delivery time is given as one week. In fact, the delivery took over 3 weeks. But still in time. The support kept me well informed by serious and reliable answ... See more

Company replied

Rated 4 out of 5 stars

First time ordering on Mia Burton. My order was shipped the next business day and arrived fairly quickly considering the location. Unfortunately there was a defect on the lens so I will be sending the... See more

Company replied

Rated 4 out of 5 stars

It was very well packed and everything my only issue is that it arrived quite late than expected. But overall I am content with having chosen Mia Burton

Company replied

Rated 5 out of 5 stars

Highly recommend! Was sceptical at first - purchasing replacement Gucci sunglasses that RRP for $730 for $336! 100% authentic and brand new - all tags, dust cloths and case. They even added an a... See more

Company replied


Company details

  1. Sunglasses shop
  2. Optician

About Mia Burton

Written by the company

SHOP SUNGLASSES
SHOP EYEGLASSES
SHOP ACCESSORIES

Mia Burton is the online boutique for eyewear lovers. Our selection of designer sunglasses, eyeglasses and accessories is curated in Italy and delivered worldwide.

We offer our customers a range of services, including custom prescription lenses, free shipping and returns, multichannel assistance, style advice and buy-now-pay-later plans.


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Payment methods Mia Burton Payment methods
Buy now, pay later Mia Burton Buy now, pay later

Promotions

Written by the company

Free Shipping
We deliver your order worldwide. Custom fees are included in the price.
Free Returns in 60+ countries
Available now on prescription and custom lens orders.
$ 15 Off For Subscribers
Enjoy a welcome coupon code to use on your first order.
Customer Service
We are here to help. Ask us anything with our live chat or by email.

Mia Burton Lens Care

Free 2-year Lens Coverage

Free 2-year Lens Coverage
For a limited time, enjoy free lens warranty with any purchase of custom lenses, including prescription glasses and sunglasses, and plano lenses with coatings.

Contact info

40% OFF LENSES

Shop for your designer pair with custom lenses.

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I would buy again from this company.

Great price, and very prompt delivery

3 March 2026
Mia Burton logo

Reply from Mia Burton

Hi Diane,

Thank you for your review. We’re thrilled to hear that you enjoyed your experience with Mia Burton and that your order arrived promptly.

We appreciate your support and hope to see you back soon.

Best regards,

The Mia Burton Team

Rated 5 out of 5 stars

Thrilled with Mia Burton

My wife had never heard of Mia Burton. She fell in love with a particular pair of Prada sunglasses. She went shopping for a better price online. Came across the website and was able to get a wonderful discount. The glasses came very quickly from out of the country! They are legitimate and in excellent shape. She LOVES THEM! Thank you for a wonderful experience!

1 March 2026
Mia Burton logo

Reply from Mia Burton

Dear Eric,

Thank you for your lovely feedback! We’re so happy that you found the perfect Prada sunglasses and that your order arrived quickly.

Your satisfaction is our top priority!

Best regards,

The Mia Burton Team

Rated 1 out of 5 stars
Mia Burton logo

Reply from Mia Burton

Dear Kelly,

We sincerely apologize for the delay. We truly appreciate your patience. Please rest assured we are constantly working to improve our processing times and ensure faster delivery in the future.

Thank you for your understanding.

Best regards,

The Mia Burton Team

Rated 5 out of 5 stars

Beautiful sunglasses and super fast…

Beautiful sunglasses and super fast deleivery.

26 February 2026
Mia Burton logo

Reply from Mia Burton

Hello Franziska,

Thank you so much for your kind words! We’re thrilled to hear that you love your sunglasses.

We hope to see you again soon!

Kind regards,

The Mia Burton Team

Rated 5 out of 5 stars

Amazing

Got my glasses very quickly with a secure shipping method- they are beautiful, authentic and what a great price! I’m so happy I will definitely be buying more glasses from here! Everything was so easy!

27 February 2026
Mia Burton logo

Reply from Mia Burton

Dear Customer,

Thank you for your amazing feedback! We’re so happy to hear that you received your glasses quickly and that you’re satisfied with the quality and price.

It means a lot to know you’ll be shopping with us again — we look forward to your next order!

Kind regards,

The Mia Burton Team

Rated 5 out of 5 stars

Positive experience with Mia Burton

Positive experience with Mia Burton. Received my sunglasses less than a week of ordering it (from Italy to Canada). My package was well packed and they even slipped in a $25 off coupon for my next order. Will order all of my sunglasses from here going forward. I have recommended to family and friends.

27 February 2026
Mia Burton logo

Reply from Mia Burton

Dear Customer,

Thank you for sharing your positive experience! We’re delighted that your sunglasses arrived quickly and safely all the way to Canada.

Kind regards,

The Mia Burton Team

Rated 5 out of 5 stars

Fast shipping and amazing customer…

Fast shipping and amazing customer service!

26 February 2026
Mia Burton logo

Reply from Mia Burton

Hi Jessica,

Thank you for your lovely review! We’re so pleased to hear that you were happy with both our shipping speed and customer service.

We truly appreciate your support!

Kind regards,

The Mia Burton Team

Rated 4 out of 5 stars

Arrived less than a week

Arrived less than a week. Had to sign for package. Very well packaged. Glasses a little dusty but sturdy.

25 February 2026
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Reply from Mia Burton

Hi Kyla,

Thank you very much for your review!

We’re happy to hear that your order arrived in less than a week and that you appreciated the secure packaging. We always make sure our products are carefully packed to ensure they arrive safely.

We hope you enjoy your new glasses and look forward to serving you again soon!

Kind regards,

The Mia Burton Team

Rated 1 out of 5 stars

If I could give 0 stars I would.

If I could give 0 I would. I received my glasses and I cannot see out of the RX they placed in the lenses! Now I have to go to an office and have the RX verified to be wrong when I clearly cannot see out of the frames and have glasses I'm wearing right now with the same RX and I can see fine. I try to give overseas companies a chance but when they mess up the hassle is just too much. I have lost money and wasted time. Buyer beware and ask yourself, " is it really worth it? "

24 February 2026
Mia Burton logo

Reply from Mia Burton

Dear Anne,

We would underline that we processed your order exactly according to the prescription details you provided, which were for near-vision lenses. The lenses were made and registered based on that information. It seems there may have been an error in the prescription you submitted.

We invite you to return the product without any issues so we can assist you further.

Kind regards,

The Mia Burton Team

Rated 5 out of 5 stars
Mia Burton logo

Reply from Mia Burton

Hi Therese,

Thank you very much for your review!

We are delighted to know that you were happy with both our prices and our service. Providing the best experience possible to our customers is always our priority.

We hope to welcome you again soon!

Regards,

The Mia Burton Team

Rated 4 out of 5 stars

Very good customer service

I ordered sunglasses three weeks ago. The delivery time is given as one week. In fact, the delivery took over 3 weeks. But still in time. The support kept me well informed by serious and reliable answers. Then the delivery also went extremely fast, through a DHL express shipment, the product was with me within two days.

24 February 2026
Mia Burton logo

Reply from Mia Burton

Dear Customer,

Thank you for your thoughtful review.

We truly appreciate your recognition of our customer service and communication. While the delivery took longer than initially estimated, we are pleased that the order arrived safely and that the DHL Express shipment ensured a fast final delivery.

Providing clear, reliable updates and dedicated support is very important to us, and your feedback confirms that our efforts are valued.

We hope you enjoy your sunglasses and look forward to welcoming you again in the future.

Kind regards,

The Mia Burton Team

Rated 1 out of 5 stars

The prodcut is fake.

The prodcut is fake.
Thats a absoloutly NoGo

24 February 2026
Mia Burton logo

Reply from Mia Burton

Dear Customer,

We firmly confirm that the product of our selection are original and sourced through official and authorized distribution channels. Authenticity is a fundamental principle of our business, and we only handle genuine eyewear.

Should you wish to verify this independently, you may check the alphanumeric code engraved on the inside of the temple of the glasses and contact Kering Eyewear directly. By providing them with this code, they will be able to confirm both the authenticity of the product and that it comes from the official distribution network.

We remain at your disposal for any further clarification.

Kind regards,

The Mia Burton Team

Rated 5 out of 5 stars

Original and authentic with best price

I received my prada sunglasses with 40 percent off, on time.
I am so excited and glad to buy from you for first time. Mia Burton. Com is highly recommended. I will be forever customer from you guys 👍🏻

23 February 2026
Mia Burton logo

Reply from Mia Burton

Dear Mary,

Thank you for your kind words and for sharing your experience.

We are delighted to hear that you are happy with your Prada sunglasses and that the promotion added extra value to your purchase. Your recommendation and loyalty mean a great deal to us.

We look forward to serving you again and hope every future experience with Mia Burton meets your expectations.

Kind regards,

The Mia Burton Team

Rated 1 out of 5 stars

Bad choice

To be fair, their options and promotions are the best in the market. But transparency and punctuality is terrible. I ordered a sunglasses which was and is in stock still, it took them 3,5 weeks to ship it. Until then no one answered my emails, the chat was always stuck with the AI agent. Then I reported them to PayPal, one day later I got a shipment notification... Communicate with your customers can't be that hard, plus they can offer some discounts for this type of delays. I won't be recommending them or buy anything from them personally.

20 February 2026
Unprompted review
Mia Burton logo

Reply from Mia Burton

Hello,

We are truly sorry for the delay you experienced. We strive to provide the best service and we regret that this was not reflected in your order.

To help us investigate and improve, could you please provide your order number? This will allow us to verify what happened and ensure better service.

Regarding communication, our AI assistant is available to answer many questions quickly, but you can always request to speak directly with one of our customer service operators for any specific concerns. We are committed to resolving every issue as promptly as possible.

Thank you for your feedback and patience.

Best regards,
The Mia Burton Team

Rated 5 out of 5 stars

Great product at great price and…

Great product at great price and excellent customer service! The support team was fast, friendly, and helpful. Highly recommend!

18 February 2026
Unprompted review
Mia Burton logo

Reply from Mia Burton

Hello Sopita,

Thank you so much for your kind words! We’re thrilled to hear you enjoyed our product and customer service. Your recommendation means a lot to us!

Best regards,
The Mia Burton Team

Rated 5 out of 5 stars

Love my sunglasses

Love my sunglasses

12 February 2026
Unprompted review
Mia Burton logo

Reply from Mia Burton

Dear Dorota,

Thank you so much for your review! We’re truly happy to hear that you love your sunglasses ,

We’re delighted that your experience with Mia Burton met your expectations.

We hope to welcome you back again soon!

Warm regards,
The Mia Burton Team

Rated 5 out of 5 stars

Great Company!

Fantastic product, pricing and customer service. Very responsive and everything came off perfectly. Mia Burton is someone with whom you want to do business. I highly recommend this company!

1 February 2026
Unprompted review
Mia Burton logo

Reply from Mia Burton

Hello Cliff,

Thank you so much for your kind words!
We’re truly happy to hear that you loved the product and had a great experience with us. Your support and recommendation mean a lot to us, and we’re grateful you chose Mia Burton.

We look forward to welcoming you back again soon!

Best,
The Mia Burton Team

Rated 2 out of 5 stars

Order not sent

Made an order on 21 January with an estimate delivery of 29 January - 03 February. The order has not yet been shipped so will not be arriving by the 3rd. I received a notification email on 29 January that the order is late - likely a auto email triggers by not been sent by estimated delivery window starting. I have read some of these reviews where people have paid and have waited months for a refund due to order never actually been sent.

If order cannot be fulfilled then I expect a prompt refund. I expect an update by 10am on Monday 02 February. I have already emailed and therefore you have my order number and email address so please do not ask me to contact you again.

31 January 2026
Unprompted review
Mia Burton logo

Reply from Mia Burton

Dear Customer,

Thank you for sharing your feedback.

To assist you as quickly as possible, we kindly ask that you contact us directly at help@miaburton.com with your order number. This will allow us to check the status and ensure that your issue is resolved promptly.

We truly appreciate your patience and understanding, and we are here to make this right for you.

Regards,

The Mia Burton Team

Rated 1 out of 5 stars

Lunettes GUCCI COMMANDEES LE 16 JANVIER 2026 JAMAIS LIVRÉES- AUCUN RETOUR DU SERVICE CLIENT ! SCANDALEUX 6

Madame, Monsieur,

Je vous adresse la présente en ma qualité de client ayant effectué un achat auprès de votre société, Mia Burton SRL, conformément à l’article L.221-18 du Code de la consommation.

Le 16 janvier 2026, j’ai procédé au paiement intégral d’une commande portant le numéro MB-1768567224978, relative à l’achat d’une paire de lunettes Gucci, pour un montant de 215 euros, conformément à la facture et au reçu que je conserve à cet effet.

À ce jour, vous n’avez ni expédié la commande, ni répondu à mes multiples sollicitations par courriel, malgré mes relances. Conformément à l’article L.221-15 du Code de la consommation, vous êtes tenu de livrer le bien commandé dans un délai raisonnable, ou de me rembourser si la livraison n’est pas effectuée.

De plus, cette absence de communication, de notification et de livraison pourrait constituer une pratique commerciale déloyale, prohibée par l’article L.121-1 du Code de la consommation, ainsi qu’une violation de l’obligation d’information prévue à l’article L.111-1 du même code.

Par la présente, je vous mets en demeure de me faire connaître, dans un délai de 72 heures à compter de la réception de ce courriel, la date précise d’expédition ou de livraison de ma commande, ainsi que de procéder à la livraison effective sous un délai maximum de 6 jours ouvrables sans motif valable ou justification pour ce retard.

À défaut de réponse ou de livraison dans ce délai, je me verrai dans l’obligation de saisir les autorités compétentes (Service de la répression des fraudes, DGCCRF) ainsi que de déposer une plainte pour pratiques commerciales trompeuses, abus de confiance et escroquerie, conformément aux articles 313-1 et suivants du Code pénal.

Je vous rappelle que, selon l’article 1641 du Code civil, le vendeur est tenu de délivrer un bien conforme au contrat, et de répondre des défauts de conformité existant lors de la livraison.

Dans l’attente de votre prompte réponse, je vous prie d’agréer, Madame, Monsieur, l’expression de mes salutations distinguées.

Dear Sir/Madam,

I am writing to you in my capacity as a customer who made a purchase from your company, Mia Burton SRL, in accordance with Article L.221-18 of the French Consumer Code.

On January 16, 2026, I paid in full for order number MB-1768567224978, for a pair of Gucci sunglasses, for the amount of €215, as per the invoice and receipt, which I have retained for this purpose.

To date, you have neither shipped the order nor responded to my numerous email requests, despite my follow-up. In accordance with Article L.221-15 of the French Consumer Code, you are required to deliver the ordered goods within a reasonable timeframe, or to reimburse me if delivery is not made.

Furthermore, this lack of communication, notification, and delivery could constitute an unfair business practice, prohibited by Article L.121-1 of the French Consumer Code, as well as a breach of the information obligation stipulated in Article L.111-1 of the same code.

I hereby formally request that you inform me, within 72 hours of receiving this email, of the precise shipping or delivery date of my order, and that you proceed with actual delivery within a maximum of 6 business days without providing a valid reason or justification for this delay.

If I do not receive a response or delivery within this timeframe, I will be forced to contact the relevant authorities (French Directorate General for Competition Policy, Consumer Affairs and Fraud Control - DGCCRF) and file a complaint for deceptive business practices, breach of trust, and fraud, in accordance with Articles 313-1 et seq. of the French Penal Code.

I would like to remind you that, according to Article 1641 of the French Civil Code, the seller is obligated to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

Awaiting your prompt reply, I remain, Madam/Sir, yours faithfully.

16 January 2026
Unprompted review
Mia Burton logo

Reply from Mia Burton

Dear Mr. Guerin,

Thank you for your message. We sincerely apologize for the delay and the inconvenience caused regarding your order.

We kindly ask you to contact us directly at help@miaburton.com with your order number so that we can provide immediate assistance and ensure your request is handled promptly.

Kind regards,

The Mia Burton Team

Rated 5 out of 5 stars

It was the best online eyewear store…

It was the best online eyewear store I’ve ever used. I was having a really hard time finding Zeiss lenses here in the United States, and I found an amazing price. The production time was exactly what you’d expect for prescription lenses, and the delivery was super fast as soon as they were ready. The customer service was excellent. I honestly don’t understand the negative reviews, because my experience was amazing and I definitely want to buy from them again. Thank you so much to the whole team, you were wonderful.

29 January 2026
Unprompted review
Mia Burton logo

Reply from Mia Burton

Hello Lara,

Thank you so much for your review!

We are thrilled to hear that you had such a positive experience with us, from finding the Zeiss lenses to the fast delivery and customer service. Your kind words truly make our day and motivate the whole team to keep delivering the best possible service.

We can’t wait to assist you with your next purchase and hope to make it just as seamless and enjoyable.

Thank you again for your support and trust!

Warm regards,

The Mia Burton Team

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