miccostumes Reviews 

Reply from miccostumes

Nov 24, 2025

Dear customer, thank you very much for contacting us. We understand that you have spent a lot of time and effort handling this matter, and we sincerely apologize for the delay in receiving your refund and for any misunderstandings or inconvenience caused during the communication process.
We have recorded and taken seriously the issues you mentioned regarding the package status and refund delay. Normally, the return process involves quality inspection and refund processing after confirming receipt of the package. However, the "hadn't been able to inspect it" situation you described is indeed abnormal and requires further investigation.

To resolve your issue as quickly as possible, we kindly request that you contact our professional customer service team again and provide the following details:
1.Your order number and return request number;
2.Relevant records of your communication with customer service (such as emails or chat screenshots)
3.The tracking number and receipt for the returned package.

Our customer service team will prioritize checking your package status and coordinate with relevant departments to expedite the process, striving to complete your refund in the shortest possible time. We sincerely apologize for any oversights that may have occurred in our previous communication and will strengthen our internal processes to ensure that similar situations do not recur.
Thank you again for your support, and we look forward to handling this matter properly for you as soon as possible.

Reply from miccostumes

Nov 17, 2025

Thank you very much for taking the time to share your return experience with us. We fully understand that a smooth and fair return process is crucial to customer trust, and it is clear that we failed to meet your rightful expectations on this occasion. For all the inconveniences you encountered during the return process and the frustration this has caused, we would like to extend our sincerest apologies.
Regarding the situation you described, if you are willing, please submit the detailed information of this return (such as order details, return shipping proof, and records of your communication with customer service) to our after-sales team via the Miccostumes homepage. They will be able to re-review the basis for the return decision, particularly the criteria for the "defective" assessment, to ensure the refund evaluation is fair and just.
We sincerely hope for an opportunity to make amends for this unpleasant experience. Whether you choose to proceed with our assistance regarding this matter or not, we fully respect your decision.
We wish you all the best in the future and hope we may have the chance to improve our service and rebuild your trust going forward.

Reply from miccostumes

Nov 14, 2025

Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the delay in your order delivery and for any inconvenience this has caused. We fully understand your disappointment and frustration, especially since you were expecting to receive the item in time for Halloween. We truly appreciate how important this was to you.
In order to quickly investigate the specific details of your situation and provide an effective solution, we recommend that you contact our dedicated customer support team. They have access to more detailed order information and logistics tracking resources, which will allow them to thoroughly check the current status of your package and assist you in moving forward. You can reach them directly via the Miccostumes official website. Please make sure to provide your order details so they can assist you more promptly.
And your feedback is crucial to helping us improve our logistics partnerships and delivery services. We will be sure to document your case and share it with the relevant team for review and optimization.
We sincerely hope to have the opportunity to regain your trust with more reliable service in the future. Wishing you all the best, and please don’t hesitate to let us know if there is anything else we can assist you with.