miccostumes Reviews 

562
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 196 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the costumes, noting that fabrics, sewing, and overall details closely match the website photos. Consumers also appreciate the fast delivery service and affordable prices, with many packages arriving on time or even earlier than expected. However, some customers also noted issues with shipping delays and orders taking a very long time to reach their destinations. Some people were dissatisfied with the sizing and construction, mentioning that specific outfits felt too tight, poorly fitted, or lacked important components. A few other people also felt that communication could be improved when dealing with problematic orders or missing items.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the high quality of materials, accurate... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the well-made materials,... See more

Delivery service

Consumers find delivery service to be positive, highlighting that packages consistently arrive quickly and... See more

Order

Reviewers express mixed feelings about their order experiences, highlighting a wide split in customer... See more

Price

Customers had ambiguous experiences with price, as many reviewers praised the affordable costs, fair rates,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

J'ai acheté le cosplay de Scarlet Witch (version WandaVision). Un bon rapport qualité prix et une livraison irréprochable et très rapide ! Le costume est le même que sur les photos. En revanche j'ai j... See more

Rated 5 out of 5 stars

I was scheptical with the material seeing the lower price range and the past experiences with buying cosplay from other online websites. However, I was pleasantly surprised with my 9s cosplay. The mat... See more

Rated 5 out of 5 stars

The cosplays I've gotten have always arrived on time and the only one that has been delayed they actually emailed me about! I adore Miccostumes support too they're always so friendly and I've never ha... See more

Rated 5 out of 5 stars

Bought a Crona wig. For the price of $30, it is a really good quality. We had concerns about shipping on time for Halloween but it arrived quickly and on time. Only small issue was that the order conf... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

562 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(562)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 recommend!

One of my favorite/go-to cosplay stores! The shipping is prompt, customer service is very nice, and the quality of their cosplays are both fine and comfortable! You rarely find companies that offer both :)

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Return Customer

I have made multiple cosplay purchases from here, and occasionally exchanged a size up or so.

The cosplays do look like the pictures, there is no crazy photoshop. Some of the dresses need petticoats but they are true to pictures.

I have had good experiences with them.

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

I used to order goods on this website and everything arrived in excellent condition and very quickly. Then they removed Ukraine from their delivery list. I contacted customer support several times with questions about delivery to Ukraine, and they replied that Ukraine was on the list, but when I provided screenshots confirming that it was not, they told me that it would be added again soon. Half a year has passed, and it still hasn't been added. It's very disappointing that you don't care about your customers from Ukraine.

1 November 2025
Unprompted review
miccostumes logo

Reply from miccostumes

Dear customer, thank you so much for your long-standing trust in our platform and for taking the time to share your experience with us. We truly value your feedback and want to sincerely apologize for the ongoing delivery issues regarding Ukraine and for the frustration this situation has caused.
Regarding Ukraine's delivery status, we’ve already raised this again with our logistics and international operations teams. At the moment, efforts are underway to restore shipping services to Ukraine as quickly as possible. Given the complexities of international supply chains and regional circumstances, this process has taken more time than anticipated—nevertheless, please know that resolving this remains a priority.
If you’d like to stay updated on the progress or explore temporary options—such as delivery through third-party logistics or an alternate transit address—our specialized support team is available to assist. They can also provide possible compensation options or discounts for your future orders.
We’re truly grateful for your patience and continued support. Your experience matters to us, and we’re committed to improving our service however we can. Should you need anything else, please don’t hesitate to reach out. We’re always here to help.

Rated 5 out of 5 stars

I'm so happy with my purchase

I'm so happy with my purchase! It took some time to send, but living in Norway, I don't mind waiting for good quality and to actually recieve what I ordered!

Everything was as it should I even got a lot of cute hairpins! I'm gonna save up more money and come back, thank you for making me feel so cute with your products! And that you have a lot to choose frome, and that you deliver to Norway without problems! I've never been more happy about any other cosplay or cosplay inspired items ever!

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Not shipped and no conact

My daughter ordered a costume in early-mid September, in plenty of time for it to come from the United States to northern Canada. We got a shipping notification in late September and then a cancellation notice in late October. There is no way to order something like this online and have it delivered through the mail and our community would not have something like this available locally. I’m giving this a bad review because there was no contact made to come to an agreement of solution on how to get it here. I’m assuming it had something to do with shipping. You’ve disappointed a teenager who had preplanned the whole thing.

28 October 2025
Unprompted review
miccostumes logo

Reply from miccostumes

Dear valued customer, thank you for sharing your feedback, we truly regret the frustration and inconvenience caused by the delayed shipping notification and subsequent cancellation. We understand this is crucial to your daughter's plans, and we are very sorry to learn that we have disappointed her.
We acknowledge that the situation was not handled as smoothly as it should have been, particularly in terms of proactive communication. We should have reached out sooner to discuss possible delays and alternative options—and for that missed opportunity to assist you earlier, we are truly sorry.
You and Your family’s trust is highly important to us. Could you please give us a chance to make this right?In order to minimize any inconvenience, please contact our professional support team as soon as possible. They will be happy to help process a refund, arrange a return, or provide other suitable solutions based on your specific situation. Thank you again for bringing this to our attention, and we wish your daughter all the best in her future plans.

Rated 1 out of 5 stars

For starters they did not add all of my…

For starters they did not add all of my information to the packing label. Which got my package sent back TWICE. Then it’s a whole process to even get in contact and the only way to do so is to wait for THEM to email you back. They said they would get back to me and haven’t emailed me since the 24th of October. To top it all off I got priority shipping and the protection, all for it to get shipped back??? Very poor customer service.

24 October 2025
Unprompted review
miccostumes logo

Reply from miccostumes

Dear customer, we have thoroughly checked your comments and order history and have a comprehensive understanding of your experience from the moment you placed your order to the present. Please allow us to offer our deepest and most sincere apologies.
In addition, since you mentioned that your information was incompletely entered twice, we are thoroughly investigating the relevant systems and equipment to resolve this issue. We will also urgently revise the relevant processes and strengthen training for our customer service team to ensure this incident does not recur.
To ensure your issue is fully resolved, please contact our support team as soon as possible. We will serve you wholeheartedly. Thank you again for taking the time to point out this issue. It is a valuable lesson for us. We look forward to hearing from you.

Rated 1 out of 5 stars

Too small, used measuring tape and still too small.

Too small, even using their size charts and measuring. Returns have to be shipped to CHINA and you pay the shipping. Ridiculous. Buyer beware.

23 October 2025
Unprompted review
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Reply from miccostumes

Dear customer, we apologize for not providing you with a perfect shopping experience. You mentioned that the size of the garment you received was too small. Please carefully confirm that the information on the packaging is consistent with your order information to avoid receiving the wrong package. In addition, our size chart provides data that is suitable for most people after multiple calculations and measurements. We will listen to your feedback and strive to increase the flexibility of the garment pattern. And because we have warehouses in China, the United States, and other regions, if you still feel that the clothes does not fit and still need an exchange, return, or other services, please contact our support team in time. We will wholeheartedly provide you with feasible solutions.

Rated 5 out of 5 stars

Bought a Crona wig

Bought a Crona wig. For the price of $30, it is a really good quality. We had concerns about shipping on time for Halloween but it arrived quickly and on time. Only small issue was that the order confirmation didn't show up in my emails after payment. But, I contacted them a week later and they sent me an invoice next day. Excellent communication.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Costume (dress) arrived with a horrible…

Costume (dress) arrived with a horrible stench. Closest analogy as if a cat has urinated on it. Nobody in a right mind would wear it. Dress is also can’t be washed in any way based on their handling instructions. Avoid!

18 October 2025
Unprompted review
miccostumes logo

Reply from miccostumes

Dear customer, we sincerely apologize for not providing you with a perfect shopping experience. Regarding the issue you mentioned regarding the odor on your clothing, please contact our dedicated support team. We will provide you with an exchange or other appropriate solutions based on the actual situation. Thank you for your patience in reading this.

Rated 1 out of 5 stars

Unreliable company

I ordered a costume for Halloween. Upon checkout, I have chosen the shipping method: "Halloween Shipping:(We guarantee that you can receive the package before Halloween!)"
I had the order confirmation email stating they will notify me if there's an update regarding my order.
Few weeks passed by and I have received no communication from them.
I have contacted support just for them to tell me that the item will not arrive on time.
Why guarantee something if you can't follow through?
Worst part is, I would have not known any of these if I didn't contact them.
What an unreliable company.

9 October 2025
Unprompted review
miccostumes logo

Reply from miccostumes

Dear Customer,
Hello
We sincerely apologize for the inconvenience caused. Due to the overwhelming volume of Halloween orders, our logistics provider has been unable to provide timely updates. This may have led to the misunderstanding between us. Don't worry, we will address your concerns by making necessary adjustments and enhancing oversight of the shipping process. Should your issue remain unresolved, please contact our support team promptly. We are committed to providing you with good service.
Thank you for your patience.
Sincerely

Rated 1 out of 5 stars

False Advertising/Payment but no item

Not only can I not purchase anything because multiple times now have I been "declined" and the money STILL be taken from my account without my order confirmed.. but it's all false advertising now. It states you can still get your costume before Halloween if you checkout now BUT even when ordering from the "ready to ship" category and all those pop ups "Get it before Halloween!" Once you go to purchase the items.. it'll tell you something like "will ship by Nov 18th" WHAT?!? your not even gonna ship it out until over a month later? No that's actually unacceptable. I've bought from this website in the past and had it be fine. I don't know what happened within the last year but false advertising is against the law. Point blank period.

7 October 2025
Unprompted review
miccostumes logo

Reply from miccostumes

Dear Customer,
Hello
We sincerely apologize for any inconvenience caused. Regarding the issue you raised about misleading advertisements, we are currently investigating the matter. Preliminary findings suggest this may be due to unstable network connections or incorrect links. We greatly appreciate your feedback and kindly ask you to contact our support team with detailed information about the situation you encountered. We will address this issue thoroughly and carefully.
Thank you for reading this message.
Sincerely

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