MicroFix Reviews 

I would say “overal good service” - although I do believe a little bit more personal information sharing can be done the moment you arrive and leave the phone (in my case iPhone X screen replacement) on what will be done exactly and what you can expect. Also communication over the phone was a bit “vague”, could be better. The provided service and effective work that was done on the phone is very good. So happy customer

Perfect out-of-warranty’s repair to screen. Quick and efficient.

Very quick and good service better than Apple store !

They have a weird system in which they don't update you in a clear manner about what is the next step to take. Also, I had to pay for transport to fix a computer that needed the screen to be replaced by no fault of ours. Factory issue with the screen acknowledged by Apple.

Fast help, perfect service

Exceptional service - speedy, efficient and friendly

No issues with the work, but in my opinion communication needs improvement. Judge for yourself:

I brought an older iMac into the Amsterdam location for two things: replacement of the graphics card (I supplied a new card myself) and cleaning of dust in the display. I obtained a quote in advance, and the work order listed both.

When I dropped off the computer I was told it would be ready within approximately 4 workdays and that I'd be notified when it was done. Two weeks later I hadn't heard anything, so I called customer service. They contacted the Amsterdam office and it turned out that it had been sitting there completed but no notification was sent.

I inquired about having the computer shipped back to me (a service they offer for a small fee) and was told it would be no problem and that it would go out the next day and I would receive it the following day. Several days later, having waited for it but received nothing, I called again. It hadn't yet been shipped; it turns out they don't have logistics for shipping at the Amsterdam location and would have to pick it up, bring it to the Leiden location, and ship it back to Amsterdam from there. I told them not to bother and went to pick it up myself.

When I originally arranged the repair I requested that my company be billed directly, but at the Amsterdam location they were not aware of this and had to phone to check while I waited (not a big deal, but still).

When I got back and set up the computer, I discovered that the display still had the grey smudges I'd hoped would be cleaned. I suspected that they might have removed the dust ON the display rather than IN the display, and I contacted them about it. At first they told me that they HAD cleaned inside the display (which made me worry that the smudges were more than just dust), but when I then asked whether they had taped it back up to prevent more dust getting in they admitted that they HAD NOT cleaned inside after all, because they thought the chance too great that the display might not survive the procedure (and new parts are no longer available). That's actually a reasonable call in my opinion, but they had quoted me a price that included the work, and charged me for it. Or so I thought--they then told me that that they had decided when providing the quote (before I brought in the computer) not to clean inside the display, and so didn't include it in the price they quoted. But they hadn't informed me of that! The work order specified removal of dust in the display, so I naturally assumed that the price they quoted for the work included that. All they would do afterwards was say they were sorry for the miscommunication but the price was correct. I would have expected better from an Apple Premium Service Provider.

It's really only these communication issues that dampen my enthusiasm and that led me to withhold a star from my rating. The replacement of the graphics card seems solid.

P.S. The computer also crashed shortly after starting it up for the first time after the repair and wouldn't restart, but I think the RAM jostled loose during transport as it works OK after re-seating the RAM.

Best mac experience ever. I went to change my crash screen on my Iphone6s. First, they asked to wait for 30 min to run the test if this was possible. When they came out they told me that I still have the warranty on my iPhone and the battery, so for the cost of the screen, I can get a new iPhone 6s!!!! Worth to wait for an hour and a half on the store. Got the new phone three days later. That is real customer services¡¡ 100%

ervaring is OK

The service was fantastic, the staff exceptionally friendly and I am sincerely grateful for the repair!

Prima service aan Macbook. Goede communicatie.

super fast efficient service. Staff is friendly and very helpful.Cannot fault with anything so keep up the good work

Had the battery of my iPhone replaced here. Good job, fast service. Thanks!

Very good service

Experts in Microfix Leiden were very helpful and professional. The same day I found out that something was odd with my laptop they were able to run a HW test and tell me what was wrong - one of the fans was not running. Instead of going into a more expensive solution, they first cleaned the laptop and found out that after the cleaning the fan was working OK, so no need to order another one.

This is my third time with Microfix Leiden. Always great service, no waiting, quick resolution of my problem and excellent online case tracking/approval tool. Well done guys!!!

I cracked my brand new MacBook Pro's screen just before christmas. Apple Stores were booked for weeks and I had to have a quick solution. I never worked with an Apple Authorized Dealer before so I was highly skeptical. But, I had to take risk, since my laptop is my work. Microfix turned out to be great! They gave very clear information and updates about when my ordered parts were arriving, when/how they would fix. I used my cracked screen for a week and when the parts arrived they called me and everything was done in half an hour. I've been using the new screen for 2 weeks now and everything is perfect.

Super bad company that is not meant to repair devices. Very bad contact with the customer and also unreadable terms of conditions.

This company is a no-go for yourself or your company to use as a serviceplan mechanic.

Just go to your local fixer to get a better coverage.

Also its better to just bring it to a retailer for almost the same price