MicroFix Reviews 

6,151
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I took my phone for an issue with the TrueDepth camera but the screen was fine and working well. When I came to get my phone back the screen was broken (lots of vertical lines on it) and they said... See more

Rated 5 out of 5 stars

Repair was suitably priced. I was kept well up to date all through the process - their online tracking portal is very useful. Team is friendly, efficient and the repair was done exactly on time, a... See more

Company replied

Rated 5 out of 5 stars

Fast Customer Service and use of Guarantee without any Questions. Thanks for rescuing my Phone! Anytime again!

Rated 2 out of 5 stars

Via the Apple Care website, Microfix was offered me repair of iPhone scree but when I arrived to the shop I clearly asked after 15 minutes waiting it seems that Microfix could not fix the screen for A... See more

Company replied

Company details

  1. Electronics repair shop
  2. Computer repair service
  3. Computer service
  4. Mobile phone repair shop
  5. Phone repair service

Written by the company

MicroFix – Slimmer repareren. Duurzamer IT-beheer. MicroFix is sinds 1991 dé reparatiepartner voor bedrijven, scholen, instellingen en IT-resellers die kiezen voor zekerheid, kwaliteit en duurzaamheid. We repareren laptops, desktops, smartphones, tablets, printers en servers – zowel binnen als buiten garantie – snel, deskundig en merkonafhankelijk. We zijn erkend servicepartner van Apple (Apple Authorized Service Provider), HP, Lenovo, Dell, Asus én Samsung. Of het nu gaat om een garantieclaim of een betaalde reparatie: we maken het je makkelijk. Elke geslaagde reparatie helpt mee aan onze missie: samen tegen e-waste. We verlengen de levensduur van apparaten en voorkomen onnodig elektronisch afval – goed voor jouw organisatie én voor het milieu. Met een hoofdkantoor in Leiden, een landelijke buitendienst en service op locatie (waaronder “klaar terwijl je wacht”-iPhone-reparaties), zorgen we voor gemak en continuïteit. We denken met je mee, regelen alles en nemen het werk uit handen. MicroFix staat voor vakmanschap, ervaring en maatschappelijke verantwoordelijkheid – al ruim 30 jaar.


Contact info

3.6

Average

TrustScore 3.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(6,151)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

unreliable

I left my laptop with them and after a week they told me it would take six weeks to fix it. after five weeks, sending it back to me without having done anything to it.
I took it to a small shop and they fixed it in one day.
they are unreliable and have not even repaid me for the damage they have caused me since it is their fault that I have not had the laptop I work with for more than two months

30 March 2022
MicroFix logo

Reply from MicroFix

Dear Mattia,

Thanks for your response. We are very sorry that you are not completely satisfied with the service provided. We will investigate this and contact you.

Kind regards,
Microfix Customer Care

Rated 5 out of 5 stars

Super and very efficient service

Super and very efficient service.

My AirPods needed replacement and this was handled in the most professional way! Thanks!

30 March 2022
Unprompted review
MicroFix logo

Reply from MicroFix

Dear S.G. Ansari,

Thank you for the 5 stars and nice review! Within a few days you will also receive a request to complete a review from Apple about the repair performed. We appreciate it if you also fill in this assessment, you have a chance to win a state lottery ticket https://microfix.nl/maakkansop1miljoen/

Kind regards,
Microfix Customer Care

Rated 5 out of 5 stars

Great service

Super helpful, clearly explained and very pleasant vibe

20 March 2022
MicroFix logo

Reply from MicroFix

Dear Anca,

Thank you for the 5 stars and nice review! Within a few days you will also receive a request to complete a review from Apple about the repair performed. We appreciate it if you also fill in this assessment, you have a chance to win a state lottery ticket https://microfix.nl/maakkansop1miljoen/

Kind regards,
Microfix Customer Care

Rated 5 out of 5 stars

I basically have a new performant…

I basically have a new performant enough laptop for less than €400, and the service was great!

12 March 2022
MicroFix logo

Reply from MicroFix

Dear Anna,

Thank you for the 5 stars and nice review! Within a few days you will also receive a request to complete a review from Apple about the repair performed. We appreciate it if you also fill in this assessment, you have a chance to win a state lottery ticket https://microfix.nl/maakkansop1miljoen/

Kind regards,
Microfix Customer Care

Rated 5 out of 5 stars

Flexible and Fast Repair

Staff in Microfix Amsterdam Zuid is very customer focused. I've had several repairs done at this location and everytime they manage to repair while I wait, avoiding having to hand in my device for several days. The repairs I had mostly took less than 1 hour.

Super service!

1 March 2022
MicroFix logo

Reply from MicroFix

Dear Jonathan,

Thank you for the 5 stars and nice review! Within a few days you will also receive a request to complete a review from Apple about the repair performed. We appreciate it if you also fill in this assessment, you have a chance to win a state lottery ticket https://microfix.nl/maakkansop1miljoen/

With kind regards,
Microfix Customer Care

Rated 5 out of 5 stars

Extremely helpful and friendly

Extremely helpful and friendly. Communication was also great. Completely recommend!!

26 February 2022
MicroFix logo

Reply from MicroFix

Dear customer,

Thank you for the 5 stars and nice review! Within a few days you will also receive a request to complete a review from Apple about the repair performed. We appreciate it if you also fill in this assessment, you have a chance to win a state lottery ticket https://microfix.nl/maakkansop1miljoen/

Kind regards,
Microfix customer care

Rated 5 out of 5 stars

Great service

Great service. They were clear about what needed to be done, how long it would take and how much it would cost. Once I approved the quote, they fixed the problem on time on budget. Nice friendly people too. Five stars from me.

10 February 2022
MicroFix logo

Reply from MicroFix

Thank you for the 5 stars and nice review!

Rated 5 out of 5 stars

I had an issue with a Macbook's…

I had an issue with a Macbook's charging port and it was addressed and resolved quickly. Importantly, although some small misunderstanding happened in the meantime - Microfix service resolved it instantly and fuss free! Walking an extra mile and care for the clients is highly appreciated, especially in The Netherlands! Highly recommend!

31 January 2022
MicroFix logo

Reply from MicroFix

Thank you Morta for the 5 stars and nice review!

Rated 1 out of 5 stars

Everything chaotic

Everything chaotic. No coherent communication about the reparation process. Receiving 6 e-mails in the same day with a request from them but no clear explanation what they want. It felt like spam already. After 2 weeks i received another email in which they are saying i need to contact the manufacturer myself.... Long tine waiting (approx. more then 3 weeks) they sent back the product. Luckily the seller (Belsimpel) interfere in the process and they solved in very friendly manner.
Sorry to give such a bad review but this is my real experience with MicroFix. Ignoring very ling time needed to solve the problem it end up well thank's to Belsimpel.

25 January 2022
MicroFix logo

Reply from MicroFix

Goodafternoon,

Thanks for your response. We are very sorry that you are not completely satisfied with the service provided.We will contact you shortly to discuss your dissatisfaction.

Kind regards,
Microfix Customer Care

Rated 4 out of 5 stars

Fast and professional

Fast and professional! Good service for a keyboard problem that was fixed with no costs.

22 January 2022
MicroFix logo

Reply from MicroFix

Thank you for the 4 stars and nice review!

Rated 5 out of 5 stars

Apple Watch repair

Super service to repair an Apple Watch stuck in a boot loop. It was replaced within 3 days.

14 January 2022
MicroFix logo

Reply from MicroFix

Thank you for the 5 stars and nice review!

Rated 2 out of 5 stars

I brought my laptop to fix because it didn't charge

I brought my laptop to fix because it didn't charge. All they did was do an update, and not even the latest one, and they charged me 60€ for it, although they initially said it would cost maximum 40€. This was a huge scam, and I will not go back if I ever had a problem. Even Apple charges less for such an easy "reparation", if you can even call an update a reparation.

4 December 2021
MicroFix logo

Reply from MicroFix

Goodafternoon,

Thanks for your response. We are very sorry that you are not completely satisfied with the service provided.We will contact you soon and discuss your dissatisfaction with you so that we can learn from your complaint and improve ourselves.

Microfix Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service. Informative, professional and friendly staff.

Really quick turn around time which is awsome for laptop repairs.

30 November 2021
MicroFix logo

Reply from MicroFix

Thank you for the 5 start and nice review!

Rated 5 out of 5 stars

wonderful FAST experience .

wonderful FAST experience .. great communication .. Mitchell had my problem diagnosed, and REPAIRED within 2 hours of drop off... UNEXPECTED pleasure .. HIGHLY RECOMMENDED ..

15 November 2021
Unprompted review
MicroFix logo

Reply from MicroFix

Thank you David for the nice review and 5 stars!

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