Midas Beds Reviews 484

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 471 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality of the products, noting their sturdiness, attractive finish, and overall solid construction. The ordering process is consistently described as easy and straightforward, with many appreciating the clear communication and regular updates on their order's progress. Delivery service is also highly praised for its speed, efficiency, and the helpfulness of the delivery personnel, who often go above and beyond by assembling beds or carrying items to the room of choice. However, some customers experienced issues with product quality, citing flimsy construction, untidy stitching, and materials that did not meet expectations, particularly regarding advertised 'reinforced' features. There were also instances of poor communication regarding delivery, missing parts, incorrect items being sent, and in a few cases, damaged products upon arrival.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with the quality and value... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as sturdy, well-built,... See more

Service

People report positive experiences with service, with many praising the great service, delivery, and overall... See more

Order

Consumers find the ordering process to be positive, describing it as very easy, simple, and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Midas beds were an excellent company to supply &install new bed base.Have slept on it with existing Simba mattress & sleep is now wonderful.The two men took away my existing divan base which I can now... See more

Rated 5 out of 5 stars

Lovely bed and mattress my father in law was very happy, very good service from this company and a quick turnaround, great selection of colours, delivery guys were great! Assembled the bed quickly w... See more

Company replied

Rated 5 out of 5 stars

Right from when I ordered my bed , I received emails keeping me upto date with its progress. I was given a date for delivery and the opportunity to change it if need be .i was contacted by the delive... See more

Company replied

Rated 5 out of 5 stars

10/10 service. Superb quality. Fantastic pricing. Fast and perfect delivery. Will most definitely use again. Cannot fault the service from start to finish. Keep up the good work, this company is d... See more

Company replied


Company details

  1. #78 of 117 best companies in Bed shop
  2. #54 of 86 best companies in Bedding Shop
  3. #145 of 225 best companies in Bedroom furniture shop
  4. #57 of 86 best companies in Mattress Shop

Written by the company

We’re a family-run business with over 30 years of experience in crafting quality beds. At Midas Beds, comfort runs in the family. With decades of expertise, we know what it takes to create the perfect night’s sleep – combining timeless craftsmanship with everyday affordability. Every bed we offer reflects our commitment to quality, durability, and care. Why Choose Midas Beds? Made in the UK Every product we make is built by hand in the UK. From sturdy frames to supportive mattresses, we take pride in delivering locally made quality you can trust. Free & Fast Delivery Free & Fast Delivery available within 3–7 working days. Additional shipping surcharges may apply based on your location. 0% Interest, Buy Now Pay Later We believe everyone deserves great sleep—without financial stress. That’s why we offer 0% interest finance and flexible Klarna payment options, including Buy Now, Pay Later. 5-Year Warranty We stand behind our craftsmanship. That’s why all Midas Beds products come with a 5-year warranty for peace of mind.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

484 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very polite and efficient

Wet polite and efficient

14 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear you found the service polite and efficient.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Smooth delivery

Got a guest room mattress and wow... way better than expected. Packaging was good, delivery smooth, and the mattress feels really comfortable even just testing it myself.

14 May 2026
Unprompted review
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Reply from Midas Beds

Thank you for your wonderful feedback! We’re delighted to hear the mattress exceeded your expectations and that you were happy with the packaging and smooth delivery experience.

It’s great to know the comfort impressed you as well. We hope your guests enjoy it just as much!

Kind regards,
Midas Beds

Rated 3 out of 5 stars

not good service


The bed is much lower then i thought it would be also it is poor matreial iv had to bang in a few staples that were coming away from the fabric and you can see the join of the fabric on the side of the bed.
I asked for fabric samples i never recieved any.
also it took 3 emails to get any response to change the headboard on the order i did ring and was told i would recieve a email with confirmation i had to chase this up nuremous times.
The delivery did not ring before they arrived to say they were on there way.lucky there was an email on the day before so was able to track them though that.
The drivers snapped the old headboard and ottoman pistons of the old bed instead of unscrewing the bolts so had to pick up sharp bits of wood from the old headboard from the floor .

19 May 2026
Unprompted review
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Reply from Midas Beds

We’re very sorry to hear about the issues you experienced with both the product and the service provided. We completely understand your frustration regarding the communication delays, missing fabric samples, and the concerns you’ve raised about the finish and quality of the bed.

We also sincerely apologise regarding the handling of your old bed during delivery. This is not the standard we expect from our delivery teams, and your feedback will be raised internally to help prevent this from happening again.

We appreciate you taking the time to provide such detailed feedback, as it helps us improve both our products and customer experience moving forward.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

I purchased a Midas side opening divan…

I purchased a Midas side opening divan and headboard I paid for assembly which occurred yesterday evening. The two men left after assembling the divan and today upon opening it I cannot close it even trying to put all my 8 stone weight on the top it will not close. I am left without a bed to sleep on and just constant voicemail in their contact number. I have also emailed them but no reply as of 1pm.
Absolutely disgusted I have been left like this and a divan that will not close at all so wide open and I cannot even use the bed.

Update
The manager Alum contacted me after seeing this review on the day I left it. He asked if he could help and explained a few facts. The pistons bearing load for a light memory foam only needs 40kg but I have 60kg so he has arranged for a delivery team to replace the pistons which they have completed today bank holiday Monday. Alum was very informative and proceeded to inform me that a side opening divan should be against a wall. My bed is central to the room with free sides so he said he could change it for a bottom opening if I struggle with the mattress falling off the divan base every time I open the bed.
I did consult with David a member of staff before purchase and none of the above was mentioned or even asked.
The manager Alum has been extremely helpful and I have amended my review accordingly. The two men who changed the pistons today were extremely helpful and made sure I could close the bed before leaving unlike the first assembly team who did not seem to care at all. The delivery assembly team are a separate courier delivery company called V1 .

22 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for speaking with us today, and we’re sorry again for the inconvenience caused.

As discussed, we will be sending out the lighter pistons to you straight away, which should resolve the issue with the ottoman bed closing properly.

If you need any further assistance at all once they arrive, please don’t hesitate to contact us and we’ll be more than happy to help.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Excellent service..told a delivery time…

Excellent service..told a delivery time and bang on time ..great bed with lots of storage.
Would definitely recommend this company

22 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear you were happy with the service, punctual delivery, and the storage space in your new bed.

We really appreciate your recommendation and support.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

The men that delivered the bed and…

The men that delivered the bed and headboard took it upstairs for me. To improve the service you could put the bed together and remove/take the packaging away.

15 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear the delivery team were helpful in taking your bed and headboard upstairs for you.

We also appreciate your suggestions regarding assembly and packaging removal, and we will certainly take your comments on board as we continue to improve our service.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Delivery

Arrived on time. The delivery guys were very helpful.

13 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear your delivery arrived on time and that the delivery team were helpful throughout the process.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Brilliant quality bed and mattress for…

Brilliant quality bed and mattress for the price.was kept well informed on the delivery also got to pick my own delivery date to which was great.

24 April 2026
Unprompted review
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Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear you’re happy with the quality and value of your bed and mattress.

It’s also great to know you appreciated the delivery updates and flexibility in choosing your delivery date.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

Order number 5726

Order number 5726
Made a order on tues 12th may and the website states delivery is 3-7 days.Have now waited 9 days and still waiting.phoned customer services 4 times thurs 21st may and guess what no answer.
Should not advertise on your website 3-7 days if you cant stick to your promises.not one person has been in touch with me from this company.
Very disappointed 😞

21 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

We sincerely apologise for the inconvenience and frustration caused by the delay and lack of communication regarding your order.

We can confirm that your bed is scheduled for delivery tomorrow, and we hope everything arrives perfectly and meets your expectations.

If you require any further assistance at all, please feel free to email us and we will be more than happy to help.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

really good delivery service came on…

really good delivery service came on time and the quality is 10/10 as is the customer service

21 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your amazing feedback! We’re delighted to hear you were happy with the delivery service, product quality, and customer service.

Your kind words and 10/10 rating truly mean a lot to us.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Fast production

Fast production, great service. Pleased with the product. My only issue was the very early delivery slot!

14 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re delighted to hear you were pleased with the product, production time, and overall service.

We also appreciate your comments regarding the early delivery slot and will pass this feedback on to our delivery team.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

Happy with purchase

Bed fine - only problem was lack of instructions on how to put it together.

21 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear you’re happy with the bed overall.

We also appreciate your comments regarding the assembly instructions and will take this on board as we continue to improve our products and customer experience.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Excellent service from order to…

Excellent service from order to delivery. Great communication when I needed to speak to them. Excellent quality bed.
Thrilled with this purchase. Thanks

15 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your wonderful feedback! We’re delighted to hear you had an excellent experience from ordering through to delivery, and that you’re thrilled with the quality of your new bed.

We really appreciate your kind words about our communication and service.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Ordered the reinforced divan which…

Ordered the reinforced divan which arrived and taken to the bedroom. The bed was easy to assemble and we are really happy with it. The delivery and all round service was very good

5 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your lovely feedback! We’re delighted to hear you’re happy with your reinforced divan bed and that assembly was quick and easy.

It’s also great to know you were pleased with the delivery and overall service. We really appreciate your support.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Great service

Good quality beds great delivery really happy with my purchase

10 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your lovely feedback! We’re delighted to hear you’re happy with the quality of your bed and the delivery service.

We really appreciate your support and are pleased you’re happy with your purchase.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Great service

Kept well informed and bed is great.

13 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear you felt well informed throughout the process and that you’re happy with your new bed.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Brilliant

Easy to order, honest delivery times. Great value and product

14 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your great feedback! We’re delighted to hear you found the ordering process easy, the delivery times reliable, and that you’re happy with the value and quality of your product.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

The bed is sturdy and comfortable

The bed is sturdy and comfortable. The ordering and delivery were excellent with really good communication and the two delivery drivers who assembled the bed were great, even taking away the packing which has not happened with other company’s. All in all a five star experience.

4 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with the comfort and sturdiness of your bed, and that the ordering and delivery process exceeded your expectations.

It’s fantastic to know the delivery team provided such great service and helped by removing the packaging too. We truly appreciate your kind words and your five-star experience with us.

Kind regards,
Midas Beds

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