Midland Eye Reviews 

330
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and reassuring approach, making every interaction pleasant and putting patients at ease. The overall service is frequently highlighted as excellent, with many appreciating the efficiency and care provided from the initial appointment through to aftercare. People consistently report quick and painless procedures, often resulting in significantly improved and clear eyesight. The expertise of the surgeons and the thorough explanations provided by the team are frequently commended, ensuring patients feel informed and confident throughout their treatment journey. Many reviewers express high satisfaction with their results and recommend the company.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the compassionate, empathetic, and... See more

Product

Clients share positive opinions on the product, with many experiencing dramatic and life-changing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a wonderful friendly and professional company. All of the staff are fabulously pleasant and couldn't be more helpful and thoughtful. The appointments I've so far have been informative and en... See more

Rated 5 out of 5 stars

I cannot thank the team at Midland Eye enough for my recent cataract surgery. I was quite nervous prior to the procedure but the entire team and Mr Barua were reassuring and walked me through every s... See more

Rated 5 out of 5 stars

As always Midland Eye provide excellent service from start to finish, with there friendly but professional staff with you there every step of the way, from receiving you appointment till your final ch... See more

Rated 5 out of 5 stars

My wife was slightly nervous at first but the team put her at ease. They worked quickly and efficiently to remove her cataract. Afterwards one of the nurses explained the aftercare arrangements and ga... See more


Company details

  1. Ophthalmology Clinic
  2. Eye Care Clinic

Written by the company

Welcome to Midland Eye. Midland Eye is a private ambulatory surgery centre established by a group of teaching hospital consultant eye surgeons providing specialist eye care and surgery in a dedicated facility. We are modern eye treatment pioneers with specialist consultants for the diagnosis & treatment of all eye conditions. Our world class team based in Solihull offers one year of complimentary after care. We also provide 0% finance options to suit individual needs. Midland Eye does not make claims or guarantees regarding the outcome of any consultation, procedure, or treatment.  Clinical results can vary depending on individual patient factors, medical history, and response to treatment. While we strive to provide the highest standard of care, all medical procedures carry potential risks and uncertainties.  Any patient testimonials presented are for informational purposes only and should not be interpreted as a guarantee of specific results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(330)

110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Care

Midland Eye gives an excellent service throughout all departments. Reception, medical staff & surgeons are all exceptional in their care & communication skills. I have had two cateract ops & two two laser treatments. I cannot thank Midland Eye enough for their amazing care.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

The experience of a wheelchair user.

Gerald Docker attended his appointment in his wheelchair. Access was excellent. The lift was perfect. He had to move from his wheelchair to the 'special' chairs for the specific tests. All was made possible. The tests went ahead without delay.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Recently had my second cataract…

Recently had my second cataract surgery. Had no fear after having the first done with faultless service.
Can now see with both eyes but may need glasses just for close reading etc but need to let the eyes settle fully before these can be sorted.
10/10 for the whole package.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Great all round ! …

I have found Midland Eye to be absolutely excellent from 'all angles' ! Easy to use services, great administration, fabulous team of committed individuals leading to a good outcome from my surgery. Thanks a lot

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Consistently good

We were fitted in as had an issue with drops I’d been using and service as always was excellent - professional prompt and very reassuring in its thoroughness I have full confidence in Midland Eye

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Privileged to have been referred to the…

Privileged to have been referred to the Midland Eye. Received excellent care from all the team especially Debbie.Mr. Reuser is beyond compare as he operated on both eyes and the result is perfect. It was also much quicker than expected and completely pain free. My grateful thanks to you all. Regards, Ann

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - cannot fault it in any way with no pressure to go ahead or the type of lenses recommended! Mr Ankara Barua was absolutely fantastic in all aspects as were his team members. The whole team went over and above to provide excellent care and service with sensitivity. I’m so so happy that I was recommended here to have my laser surgery from which I am recovering well. I would not hesitate recommending Midland Eye to any friends and family looking for laser surgery - in fact I have already recommended some friends who are looking to have the surgery but have been hesitant. Excellent team!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent care

I had replacement lens surgery in 2022 and then needed YAG laser treatment in December 2024. All the staff are so professional and reassuring. Both appointments were painless, quick and have made an enormous difference to my vision. Prof Shah was fantastic and Sarah responded to emails very quickly . Would not go anywhere else !

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service
They worked in my father in laws eye
Was kept informed what was happening through the whole procedure
The customer service is astounding
Staff are extremely pleasant
Would highly recommend
Won’t go anywhere else no when it comes to my eyes

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Had my initial consultation with Mr…

Had my initial consultation with Mr Reuser and Mr Murray performed my cataract surgery. Everything was very professional and put me at ease from my arrival to completion.A special thank you to Carmen for looking after me throughout and all the staff for their support. I have no worries about having my second cataract removed.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Floaters

Had surgery for floaters 2 weeks ago having been told by opticians/NHS that there was nothing they could do. Five weeks after initial consultation Mr Park carried out surgery and my vision is so much better. Carmen was fabulous at putting me at ease ahead of surgery and post op explanations, whilst the anaesthetist and Mr Park were brilliant - pain free surgery and post op.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

First class….

Have been attending the clinic regularly over the past 3 years and would recommend it to anyone. Eye treatment can be daunting and everyone, from Rebecca on the front desk to my consultant Mr Park, is friendly and reassuring. I have regular eylea injections and it’s always painless and done in a couple of minutes.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent care

Rebecca on reception was extremely caring for a very anxious patient. She went above and beyond to reassure him and make the experience a positive one.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

It's Painfree!

My consultant Mr. Reuser was fantastic operated on my eye quickly, no pain during or afterwards.
All the staff were reassuring, polite and helpful,
Have been informed this morning my eyesight is excellent in the operated eye.
Thank you Mr. Reuser and staff.
Ta Ra a bit.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Lasek

I cannot recommend Midland Eye and Professer. Shah’s team enough! I had LASEK surgery in October 2023 after being recommended by two friends who had already experienced fantastic results with them. Going from -5.00 short-sightedness to 20/20 vision has truly been life-changing!
From my first consultation, Professor. Shah and his team were informative and incredibly reassuring. They thoroughly explained every aspect of the procedure, carefully checked my eyes to ensure I was a suitable candidate for LASEK, and made me feel confident and well-prepared.
The care didn’t stop after surgery—the post-op support was exceptional. The team ensured I knew exactly what to expect throughout my recovery, answering every question and providing detailed updates on my healing progress. Their attentiveness made me feel at ease, knowing I was in expert hands.
By sharing my experience, I hope to guide others who are considering laser eye surgery to make an informed choice. Reviews like mine are not only helpful for patients, but they also drive continuous improvement at Midland Eye, inspiring the team to keep refining their services. I only wish I had visited them sooner!

6 November 2024
Unprompted review
Rated 5 out of 5 stars

89 years of age

89 years of age been wearing glasses to read, which was getting worse and I only have one good eye,had eye surgery don’t need glasses anymore it’s amazing ,Typed on behalf of my mother Cathy

1 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look