They have very good service. Customer service is very helpful when ever l needed. Fast delivery and trustfull company. I am glad to buy all things for my baby and for my family… They make easier my l... See more
Company replied
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I am a regular user of this on-line store, great choice of products at great prices, smooth process. I like to support local trade (Dublin) to keep it open, but get a strong impression that the greed... See more
Company replied
Excellent ordering and delivery experience. There's a product I can only get in Spain that I've run out of. This was my first experience getting it shipped to Ireland, it was fast, and cheaper than pu... See more
Company replied
Ordered 7.06, £70, haven't received it: no communication about order status; Poor support; Delivery status only when you reach out support (takes a day); No refund; "We tried to deliver" but n... See more
Company replied
Company details
Written by the company
Atida | Mifarma, siempre contigo. Tu farmacia online de confianza 24/7 💙 Todo en cosmética y belleza, nutrición, infantil, herbolario, ortopedia...
Contact info
Calle Tesifonte Gallego, 9 , 02001, Albacete, Spain
- 967115501
- https://support.atida.com/hc/es/requests/new
- mifarma.es
4.1
Great
17k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Great satisfaction. Quick delivery. I can only recommend. Really no problem.
I ordered the product on November 8, 2022, and it was delivered to Slovakia on November 21. Martina
29 November 2022
Unprompted review
Reply from Atida | Mifarma
Hello Martina! Thank you very much for your feedback. We are glad to hear that you received your order on time and in perfect condition. We are committed to 5 star service, and we are delighted to know that we have always lived up to your expectations and needs. Best regards.
scam
Well, I am sorry becouse I didnt read this rewiewes before i spent my money on the order which is apparently not existen.
On my mails costumer service just sending same copy paste mails .. no order and no refund.
order #2400006662
This is clearly scam.
4 November 2022
Unprompted review
Reply from Atida | Mifarma
Hi Svjetlana, we're sorry to hear that you're having this feeling with your shopping experience. As you indicated from the Customer Service department the order is in transit with the courier, anyway they have claimed it to the transport company to expedite delivery and you can receive your order as soon as possible.
We will give you any information about it through ticket #360711.
We apologise once again.
Best regards.
Hi I mistakenly placed an order twice…
Hi I mistakenly placed an order twice yesterday and I’ll like you to cancel one for me and the price value is £49.21 I need it cancel ASAP my order number is 300313574
24 November 2022
Unprompted review
Reply from Atida | Mifarma
Hello Nina,
We can cancel an order as long as it has not been dispatched with the courier, please contact us via our helpdesk:
https://support.atida.com/hc/es/requests/new
Regards.
Order (300310640) was placed on 18th…
Order (300310640) was placed on 18th October. There is still NO DELIVERY AND NO REFUND. The comment below my previous complaint is a LIE. The customer service would only copy and paste the same sentence but no real action. As long as the money is taken from the customers, they DO NOT care anything at all. I will tell everyone I know to NOT USE THIS WEBSITE.
23 November 2022
Unprompted review
Reply from Atida | Mifarma
Hi Tina. Firstly, we apologise for the inconvenience. We have checked that the Customer Service department requested the credit to the accounting department, if you still have not received the money back please contact our Customer Service department through ticket #350510 that you should have in your email or through this link, however we have asked them to check it again. https://support.atida.com/hc/es/requests/new
Best regards
I ordered a skin ceutical brand from…
I ordered a skin ceutical brand from your page one week ago with order number # 5800001351 And i haven’t received any response or track number and im very dissapointed .
3 November 2022
Unprompted review
Reply from Atida | Mifarma
Hello Dimi, we are sorry to hear about what happened. If you have already contacted us, you will have received a complaint that you should have in your email. If not, please let us know the details of this purchase by submitting a ticket via the following link:
https://support.atida.com/hc/es/requests/new
We will be happy to help you and review your case to apply a solution as soon as possible. Best regards.
I did not received my order...
I did not received my order...
I had ordered from Mifarma on 19/10 and got replied that i will get them after 7-10 days. Today 7/11 i did not get any thing yet although i sent them email ( fews days ago ) and i got reply from auto systems mail that they got my mail. That is it, no number tracking, no information....
Very bad service.
7 November 2022
Unprompted review
Reply from Atida | Mifarma
Hello, Aiva. First of all, we apologise for any inconvenience caused. We have not been able to locate your case in our database, and we would like to review what happened in detail, in order to offer you a solution as soon as possible. For us it is essential to offer a quality shopping experience, so please contact us through this link:
https://support.atida.com/hc/es/requests/new
So that our Customer Service department can review it and provide you with a solution as soon as possible. Remember to indicate that you have written this review and put that TP88 reference to give priority to your query. Best regards
i bought a product the 30 October the…
i bought a product the 30 October the tracking number doesn't work and on the website i see completely sent and delivered (no mail has been sent beside the purchase confirmation one)
30 October 2022
Unprompted review
Reply from Atida | Mifarma
Hello Adam,
Thank you very much for your comments. We are sorry for the inconvenience caused if you have not received more information.
As indicated in the status of your order on the web, it has been sent. We are sorry if you have not received the order tracking link.
We have located your order and having placed it on Sunday night it is within the delivery period. As we indicate on the web.The order is delivered within 5 to 7 working days depending on the destination.
You will shortly receive an email with the delivery tracking of your order.
If you have any questions, you can contact us at the help center on the website: https://soporte.mifarma.es/hc/fr/requests/new
Thank you very much
Best regards,
Ordered from this company for the first…
Ordered from this company for the first time on 27th October, and I received an order no. and said I would get an e-mail when the order was dispatched. They already deducted the money from my account but still, I haven't received an order dispatched e-mail. Order #300311390. I wish I checked out the reviews before I wasted my money, its a scam!
27 October 2022
Unprompted review
Reply from Atida | Mifarma
Hello Chakriya,
Thank you very much for your comments. We are sorry for the inconvenience caused if you have not received more information.
We have checked that you contacted us last night by email and they have answered you this morning from customer service indicating that your order is within the delivery period and sending your tracking.
If you have any questions or anything you need you can contact again by our web help center.
Thank you very much,
Best regards,
Very good customer service and quick…
Very good customer service and quick delivery.
26 October 2022
Unprompted review
Reply from Atida | Mifarma
Hello Maria, thank you very much for taking the time to give us your feedback. We hope you enjoy your order. Thank you for trusting Atida. Best regards.
The worst service of all I don't…
The worst service of all I don't understand how this site can be in the top. I ordered a parcel on the 6th already on the 21st of the tracking number not working. I DO NOT RECOMMEND ANYONE TO ORDER ON THIS SITE
My order 2400006351
21 October 2022
Unprompted review
Reply from Atida | Mifarma
Hello Artur. The first thing is to apologise. We have verified that you are already in contact with Customer Service. Your resolution ticket number is #329425. They are making the appropriate arrangements with the courier. If you still need any further clarification you can contact us through this link: https://support.atida.com/hc/es/requests/new
Best regards
it has been 9 days since i payed and…
order #5800001158.
Ιt has been 9 days since i payed and they haven t sent me any email that they shipped the package or the tracking number.
I can see there are other same complains too.
Ι think It is a very bad tacktic for the company.
I recommend you DO NOT ORDER FROM HERE
I will report this deception and extortion to the police
9 October 2022
Unprompted review
Reply from Atida | Mifarma
Hello Akis. The first thing is to apologize. We have verified that the Customer Service department has already contacted you via email, check in case you have it in spam. Your resolution ticket number is #323500. If you still need any further clarification you can contact us through this link: https://support.atida.com/hc/es/requests/new
Best regards
Scam without contact email no response
Scam without contact email no response. I not recommend this company But I report fraud and extortion to the police.
22 September 2022
Unprompted review
Reply from Atida | Mifarma
Hello Katarina, we are sorry for the inconvenience. We would like to check what happened with your order
It would be very helpful if you could provide us with your details. Please send us the details of this purchase by sending us a ticket via the following link: https://soporte.mifarma.es/hc/en-gb/requests/new
If you send us a ticket, remember to indicate that you have written this review and put that TP81 reference so that we can check it as soon as possible and speed it up as much as possible.
We look forward to hearing from you. Best regards
Ordered from this co on 19th September
Ordered from this co on 19th September, got an order no, and said I would get an e mail when order dispatched, money gone from my account, but still no order dispatched e mail sent to me.
19 September 2022
Unprompted review
Reply from Atida | Mifarma
Hello Geraldine. Firstly, we would like to apologise for any inconvenience caused and what happened. It is important to us to offer a quality shopping experience in all our processes, so we would appreciate it if you could contact us so we can help you and review your case individually. We were unable to locate your order with the information you provided. You can do so through our help centre on the web from this link: https://soporte.mifarma.es/hc/en-gb/requests/new
Great shopping experience
Ordered two bottles of my favorite after sun (Ecran) from the Netherlands on the 16th of September delivered on the 22nd of September from Spain. Great prices and super fast international delivery. Highly recommended.
22 September 2022
Unprompted review
Reply from Atida | Mifarma
Hello Roan! Thank you very much for your feedback. We are glad to hear that you have always received your order on time and perfect, accompanied by great service from our colleagues. We are committed to a 5 star service, and we are delighted to know that we have always lived up to your expectations and needs. Best regards
Spam
Spam! Do not order from this company. I've been waiting for 3 months and still yet to receive my order.
I've tried contacting them and there's no response. Pathetic!!!
4 June 2022
Unprompted review
Reply from Atida | Mifarma
Hello, we are sorry to hear about your concerns. Through the limited data provided in the review it is not possible for us to locate the case to review what you indicate. If you are so kind, you can write us a ticket with the incident to this link:
https://soporte.mifarma.es/hc/en-gb/requests/new
In order to clarify what happened, remember to put that you have written this review and put that TP80 reference to give priority to your query. Best regards and sorry for the inconvenience.
No update
Order date: Sept 13,2022
Status: no tracking/no update of my order. I ordered here because I thought I can have the product sooner.
13 September 2022
Unprompted review
Reply from Atida | Mifarma
Hello Wei. Firstly, we would like to apologise for any inconvenience caused and what happened. It is important to us to offer a quality shopping experience in all our processes, so we would appreciate it if you could contact us so we can help you and review your case individually. You can do this through our help centre on the web from this link:
https://soporte.mifarma.es/hc/en-gb/requests/new Best regards.
I ordered an item for my newbornbaby at…
I ordered an item for my newbornbaby at 30/8/22 order no 5800000980 and the link about my truck when I click it has an error.
I sent email via the form Not answer yet.
I sent email I received that the contact center email does not exist.
I very already paid and I need this for my baby!!
8 September 2022
Unprompted review
Reply from Atida | Mifarma
Hello Ioanna, we are sorry to hear about what happened. We have checked that you contacted us yesterday afternoon 9.9.22. Please note that emails are answered in order of receipt within 24 - 48 hours, you will receive a reply to your 304273 query as soon as possible.
If not, please let us know the details of this purchase by submitting a ticket via the following link:
https://soporte.mifarma.es/hc/en-gb/requests/new
Please note that emails are answered in order of receipt,
We will be happy to help you and review your case to apply a solution as soon as possible. Best regards.
No shipping happened
No shipping happened, I set order on 01.09, 6 days later still not shipping details has been provided, either parcel delivered. PLEASE DO NOT USE THEM, I wish I was here before purchasing, I will report you as fraud company guys, don’t think you will scam people without consequences.
7 September 2022
Unprompted review
Reply from Atida | Mifarma
Hi Deyan, we're sorry to hear that you're having this feeling with your shopping experience. As you indicated from the Customer Service department today 7.9 at 15:11 in response to your query the same day at 13:12 with ticket 303176
Your order has already left our warehouse and we have provided you with the tracking information.
We will be happy to answer any questions or queries you need to clarify with this issue through the ticket you had in your email or by contacting again from our help centre on the web.
Best regards.
Reply from Atida | Mifarma
Hello Beverley.
We have verified that Customer Service has already received your enquiry. Your resolution ticket number is #300980, they will get back to you within the next few hours. If you would still like any further clarification you can contact us via this link: https://support.atida.com/hc/es/requests/new
Best regards
Please do not ignore
Like everyone else, I ordered some medicine and no tracking number came through. Emailed to clarify what was going on, and they point me to their help portal. I try to use it and it's saying my account is suspended for no reason I am aware of, I've never been able to use the portal so why it would be suspended is beyond me. Very fishy that the tracking number hasn't come through and that I can't access the help portal to speak to somebody. Please avoid this company, it's either a con or its so disorganized and mismanaged that you will end up basically having money taken off you for nothing so either way it is essentially a dud, throw money down the drain instead at least you won't feel ripped off. If I could zero star it I would, I'm usually quite wary about internet shopping and this kind of thing is why. Please take note of all the other reviews that have the same issues as me, I though it wouldn't happen to me, I was wrong. Bare in mind I'm 34 and this is the first negative review I've ever wrote for a company's services, such is my frustration.
30 August 2022
Unprompted review
Reply from Atida | Mifarma
Hi Derek, we are sorry to hear about what happened. With the data provided we do not know of any query from you in our support. You do not need to log in to your account to contact us.
Please let us know the details of this purchase by submitting a ticket via the following link:
https://soporte.mifarma.es/hc/en-gb/requests/new
We will be happy to help you and review your case to apply a solution as soon as possible. Best regards.
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