I ordered a necklace for my 7 year old for sinterklaas - promised delivery by then. I get an email saying it’s out of stock but to choose something else and I can get a discount - great ! Only to repl... See more
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First they sent my order after weeks, while I paid an extra fee for speedy delivery. Then they sent me a wrong character in a set of 4. They corrected it and all of a sudden the right necklace was abl... See more
Company replied
Promised before the 24. December,did nit receive it... no responce to 3 emails... will I get it 36 hours after the primised date? ( that's what it says on your page) probably not...happy you are on ho... See more
Company replied
How That "mijnnaamketting" delivery works for you... I offer Name Anklets before Christmas on their finnish version Web site "nimikoruni.fi".. Delivery was "guaranteed delivery for Christmas" N... See more
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Wanneer je denkt aan unieke en zinvolle geschenken, Dan is MyNameNecklace uw go-to-oplossing. Van verjaardagen en jubilea, tot Kerstmis en Moederdag, of gewoon om jezelf te verwennen, onze gepersonaliseerde sieraden passen bij elke mogelijke gelegenheid. Kies uit onze grote diversiteit van unieke ontwerpen, metalen, vormen en stenen, om je relatie met meer dan alleen woorden uit te drukken. We maken elk product met grote zorg en zorgen voor uitzonderlijke kwaliteit, om sieraden te leveren die uniek zijn gemaakt voor u en uw geliefden. BEGIN MET GIFTEN
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I ordered a “family necklace…
I ordered a “family necklace (heart/gold)” and it is so pretty, it came earlier then i expected. I’m so in love with my necklace, can’t take it off! Definitely placing another order! ❤️
6 November 2021
Unprompted review
Reply from Mijn Naam Ketting
Dear Suzie,
Thank you for your TrustPilot message. We are happy to hear that you are satisfied with your family necklace!
Hope to see you soon again on our website.
Kind regards,
Ted - MijnNaamKetting/Myka Customer Service team
Weeks before delivery, even with extra fee for fast delivery, wrong character, received the correct one but the rose gold layer is gone after only 2 weeks!
First they sent my order after weeks, while I paid an extra fee for speedy delivery. Then they sent me a wrong character in a set of 4. They corrected it and all of a sudden the right necklace was able to reach me in a week. Wore it for not even 2 weeks now and the rose gold of the necklace has lost its color at many points and is just an ordinary black metal necklace at those spots. And it hasn’t been a cheap thing.
15 August 2021
Unprompted review
Reply from Mijn Naam Ketting
Dear Lyke,
Thank you for your review. We are sorry to hear that you had a bad experience and will assist you to help you to solve this issue. There was an issue with the production of the item which caused a shipping delay. We remade the correct item and shipped it with high urgency. Our sincere apologies for the spots that appeared on your necklace, I just sent you an e-mail with request of a picture where we can see that damaged and we will help you as soon as possible with a solution, your item is covered by a 2 year premium warranty.
Kind regards,
Ted - MijnNaamKetting Customer Service
Reply from Mijn Naam Ketting
Dear Rudi,
Thank you for your positive review! We are happy that the receiver like the necklace!
Have a nice day!
Kind regards,
Ted - MijnNaamKetting Klantendienst
I ordered a necklace for my 7 year old…
I ordered a necklace for my 7 year old for sinterklaas - promised delivery by then. I get an email saying it’s out of stock but to choose something else and I can get a discount - great ! Only to reply to them and then get an email saying they are not replying to that email address. Shame because they spam you enough to get you hooked to check their site out and then this
27 November 2020
Unprompted review
Reply from Mijn Naam Ketting
Dear Customer,
I'm sorry to hear that some things went wrong with your order. Due to a unexpected high sales, the item you bought went indeed out of stock. We have cancelled your invoice and gave you an extra compensation for the inconvenience.
Our sincere apologies, we hope to welcome you soon again on our webshop.
Kind regards,
Ted - MijnNaamKetting Customer Service
First I bought one for my mother for…
First I bought one for my mother for mothersday. Everything went great, no problems, faster delivery than was said. After my grandmother saw it, she was so in love with it that she asked me to buy one for her aswel. So I did. I even got a discount and same as the one from my mam, there wer no problems and the delivery was faster than promised!!
15 October 2020
Unprompted review
Reply from Mijn Naam Ketting
Dear Domien,
Thank you for your review. We are very satisfied to hear that both you and your mom are happy with your jewelry and with the shipment.
Have a nice day!
Kind regards,
Ted - MijnNaamKetting Customer Service
I was very pleased when the necklace…
I was very pleased when the necklace for my daughter arrived.
It was neatly packed in a lovely little box, a very pretty necklace with names and birthstones.
Thank you and I’m sure we will order again.
14 October 2020
Unprompted review
Reply from Mijn Naam Ketting
Dear Patricia,
Thank you for your review. We are very happy that you are satisfied with your daughters necklace and hope to welcome you again on our webshop soon.
Kind regards,
Ted - MijnNaamKetting Customer Service
I received the chain on time that was…
I received the chain on time that was all alright but when I used the chain only twice. And it broke I was just sitting down and all of a sudden it fell on my table.
7 September 2020
Unprompted review
Reply from Mijn Naam Ketting
Dear,
I'm sorry to hear that your chain broke. We have a warranty on all our products and I just sent you an e-mail with more information to solve this issue. I'll reply you asap from the moment I have an answer from your side.
Have a nice day!
Kind regards,
Ted - MijnNaamKetting Customer Service
FANTASTIC exactly what i wanted
13 July 2020
Unprompted review
ordered a necklace the 5 off may
ordered a necklace the 5 off may, but after two months i still didn’t receive it. i contacted them several times and the 3th of july it was declared lost, but now when email them i only get the emaili think they send to everyone, very bad experience
7 July 2020
Unprompted review
Reply from Mijn Naam Ketting
Dear Yuki,
Thank you for your message. i'm sorry to hear that you didn't receive your order. I see that we already provided you a solution for this issue. I will send you another e-mail to be sure that everything is processed correctly and due to your choice.
I wish you a nice day.
Kind regards,
It's such an amasing feeling when you…
It's such an amasing feeling when you open that box with your custom-made necklace, it was even more beautiful than I had imagined it would be!
9 June 2020
Unprompted review
Great webshop!
Beautiful jewellery and an easy to contact service.
They reply really fast and the service is great!
3 March 2020
Unprompted review
Beautiful products
Beautiful products, fast delivery, reasonable prices.
3 March 2020
Unprompted review
ordered a neckless and they told me it…
ordered a neckless and they told me it would be delivered on 24dec, it is now 10 Jan 2020 and I still don't have any idea when my neckless will be sent. I have sent multiple emails and as a response, I won't get a date or any explanation.
10 January 2020
Unprompted review
Reply from Mijn Naam Ketting
Dear Kees Klaas,
Thank you for your feedback.
We are very sorry to hear about this inconvenience .
We would like to assist you as good as possible, though unfortunately we have not received enough information about you to contact you.
With this reason we have contacted you through a private message.
We hope to hear from you and to be at your service.
Best regards,
Daniel
MijnNaamKetting Klantenservice
Bought a bracelet for my girlfriend
Bought a bracelet for my girlfriend, after wearing it for 2 weeks it started getting all stained, "silver"...
8 January 2020
Unprompted review
Reply from Mijn Naam Ketting
Hi Justin,
Thank you for your feedback.
We are very sorry to hear this. Of course, this is not the quality we want to deliver.
We perform strict quality control on all jewelry produced and shipped.
With this reason I have contacted you by mail , so that we can help you accordingly.
Best regards,
Daniel
MijnNaamKetting Customer Service
The bracelet looks fantastic
The bracelet looks fantastic, quality is super and or looks great. Super happy!
8 January 2020
Unprompted review
Bracelet for christmas
at Christmas I bought a bracelet for my husband. a beautiful leather band with 4 rings, in the rings the 4 names of our children. when opening the present, the tears shot in his eyes .. he is super happy with it! Great quility!!
Less is that you have to pay more for a faster delivery!
7 January 2020
Unprompted review
Everything good nice price quality
7 January 2020
Unprompted review
Product arrived early
Product arrived earlier than plan so I'm happy that it was already a day before Xmas. nice bracelet. Mother in law loves it! Hope that they could have more styles for bracelet but everything is good. Klantenservice is really a big helps with inquiry. Thanks
29 December 2019
Unprompted review
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