I ordered a necklace for my 7 year old for sinterklaas - promised delivery by then. I get an email saying it’s out of stock but to choose something else and I can get a discount - great ! Only to repl... See more
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First they sent my order after weeks, while I paid an extra fee for speedy delivery. Then they sent me a wrong character in a set of 4. They corrected it and all of a sudden the right necklace was abl... See more
Company replied
Promised before the 24. December,did nit receive it... no responce to 3 emails... will I get it 36 hours after the primised date? ( that's what it says on your page) probably not...happy you are on ho... See more
Company replied
How That "mijnnaamketting" delivery works for you... I offer Name Anklets before Christmas on their finnish version Web site "nimikoruni.fi".. Delivery was "guaranteed delivery for Christmas" N... See more
Company replied
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Wanneer je denkt aan unieke en zinvolle geschenken, Dan is MyNameNecklace uw go-to-oplossing. Van verjaardagen en jubilea, tot Kerstmis en Moederdag, of gewoon om jezelf te verwennen, onze gepersonaliseerde sieraden passen bij elke mogelijke gelegenheid. Kies uit onze grote diversiteit van unieke ontwerpen, metalen, vormen en stenen, om je relatie met meer dan alleen woorden uit te drukken. We maken elk product met grote zorg en zorgen voor uitzonderlijke kwaliteit, om sieraden te leveren die uniek zijn gemaakt voor u en uw geliefden. BEGIN MET GIFTEN
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1.3
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2k reviews
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Promised before the 24
Promised before the 24. December,did nit receive it... no responce to 3 emails... will I get it 36 hours after the primised date? ( that's what it says on your page) probably not...happy you are on holidays so you don't answer in emails,thanks for not having a gift for my holidays... never ordering anything again from you!
25 December 2019
Unprompted review
Reply from Mijn Naam Ketting
Dear Pina ,
Thank you for your feedback.
We are very sorry for the inconvenience you have experienced.
Of course our Customer Service would like to assist you as good as possible in this unpleasant situation.
With this reason we have contacted you by private message, to request your contact information, so that we will be able to reach you and assist you shortly.
Looking forward to hear from you.
Best regards,
Daniel
MijnNaamKetting Customer Service
Beautiful chan good product 👍👍👍👍👍
9 October 2019
Unprompted review
Productkwaliteit is prima
Productkwaliteit is prima, what you see is what you get!
Levertermijn voor de producten is wat langer, hou hier rekening mee als je iets bestelt.
17 June 2019
Unprompted review
Verry fast service and nice product
Verry fast service and nice product. I wear my necklace every day en follow the instructions for maintaining that came with it. I love the product and maybe will buy again soon!
25 March 2019
Unprompted review
Good online shop and good product!
24 February 2019
Unprompted review
Super service
30 January 2019
Unprompted review
Having Christmas around
Having Christmas around, I decided to go for jewellery and luckily I found "mijnnaamketting'' great ideas.
The occasion was spot on, having our son's birth in September 2018, I combined it with Santa and got the best Christmas present ever. My wife loved it to tears, giving me a great feeling knowing that I made her happy.
About ordering process everything was easy, delivery was 2 days before the due date which was great, package contained a very nice present bag. Overall great customer experience and I definitely recommend their products.
5 January 2019
Unprompted review
How That "mijnnaamketting" delivery…
How That "mijnnaamketting" delivery works for you...
I offer Name Anklets before Christmas on their finnish version Web site "nimikoruni.fi".. Delivery was "guaranteed delivery for Christmas" Now 12-26-2018 I haven't received that jewel yet and customer support offer 10% discount...
I really hope at MyNameNecklare now answer What mean "guaranteed delivery for Christmas"
I'll waiting 100% discount...
25 December 2018
Unprompted review
Reply from Mijn Naam Ketting
Dear Arto Mäkynen,
Thank you for your review and our sincerest apologies for this incident.
Unfortunately I cannot find your order on the provided name (Arto Mäkynen).
Please leave me a message on Facebook so that I can assist your further. You can write in the message that you want to speak to me (Claire).
Thanks and I wish you a wonderful 2019!
Kind regards,
Claire, MijnNaamKetting.
Scam
Paid 20 euro extra for a shipment so that it would be here before christmas! This site is not even a dutch site because the necklaces get shipped from Israel!?!
This site is a rip off! I will continu to spread the word on every advertisement that i see of #mijnnaamketting!! #donotorderhere #scam #ripoff
21 December 2018
Unprompted review
Reply from Mijn Naam Ketting
Dear Saar Sue Lee,
Thank you for your review and we are sorry to hear that the package was not delivered before Christmas. Our sincerest apologies.
Unfortunately I cannot find your order with your name. If you would like me to take a look at your order, than please contact me via Facebook or email. Please write that you want to speak to me (Claire) and was referred via TrustPilot.
I wish you a happy 2019 and hopefully I can still offer you a fair solution.
Kind regards,
Claire, MijnNaamKetting
Is this a scam company?
I ordered 3 rings on 10th September with fast delivery, I still waiting today for them to at least send them. I written two times to ask what is happening and both time received the identical automatic answer. No phone number available to call a real customer service, I think this company is shady and they hide pretty well that is based in china.
29 October 2018
Unprompted review
Reply from Mijn Naam Ketting
Dear Massimo Franzoni,
Thank you for your review and my sincerest apologies for this situation.
You will receive an email shortly with my solution to your problem.
Hopefully, you will accept it and subsequently you will receive your order as soon as possible.
Once again our apologies and hopefully we find a good solution together.
Kind regards,
Claire de Graaf
Manager Customer Service
Good afternoon,
Good afternoon,
I ordered a ring which should be delivered 20/9.
I try to take contact with you via mail, Facebook and instagram but I did not receive any answer.
Order number: 81266340
I took contact with DHL but they have no packed for my address.
Can you please check it or give me urgent tracking number,
Ring is gift for our mom which have bday...
I specially choose urgent delivery and I paid extra for this.
Hoping you will reply quickly.
Best regards
Aleksandra
21 September 2017
Unprompted review
Reply from Mijn Naam Ketting
Dear Aleksandra,
Thank you for your review here on Trustpilot.
I am sorry that you did not receive a response from our team in a timely manner. We are working around the clock to respond to our customer's inquiries on all of our channels and I apologize it has taken longer than usual. I will contact you immediately to find the best way to rectify your dissatisfaction.
Best regards,
Claire de Graaf
Manager Klantenservice
Mijn Naam Ketting
Company does not respond to questions
Company does not respond to questions.
I filled in comments during my order. Never had reaction on that.
Then they promised to send the necklace within 24 days delivery time. It's 45 now, and i'm still waiting. Response to email is very slow, takes 5 days or more.
24 June 2017
Unprompted review
Reply from Mijn Naam Ketting
Dear Coosje De Vries,
Thank you for your review.
I am sorry that you did not receive a response from our team in a timely manner. We are working around the clock to respond to our customer's inquiries and I apologize if it may take slightly longer than 48 hours.
I will contact you via email immediately to find the best way to rectify your dissatisfaction.
Please accept my sincere apologies for all your inconveniences and displeasure.
Sincerely,
Darcy Neil
Customer Care Manager
Nice and beautiful
To all the members on facebook, a nice gift the give to your vriend of family or to your self ...
8 May 2015
Unprompted review
All rounder
The necklace is very sweet and looks great. The colour is awesome. I was a bit worried that it might be too thin for everyday wear but it seems to be okay, I try to take it off before getting in the shower or going to sleep. I found the 45cm chain too long - I would order again with the 40cm chain. Overall I am really pleased with it!
3 May 2015
Unprompted review
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