What a fantastic experience! The results speak for themselves—my Home & Garden area is now both functional and stunning. The team was efficient, courteous, and truly skilled. Worth every penny for the... See more
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Review summary
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Reviews shaping this summary
I have had my Mila’s for two years now. I needed to replace one so I reached out to their customer service department. They responded quickly and were able to help me out within 24 hours. Their commun... See more
Company replied
My experiences with Mila Cares have been always outstanding!!! No matter what, I've always have had wonderful experiences, from the purchases, any maintenance issues, Customer and Support services are... See more
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I recently purchased 2 Mini Mila's. I got a blue one and a green one. Love the colors. The green one in the bedroom was noisier than the blue one in the family room. I contacted Mila Cares and they ha... See more
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Company details
Written by the company
Say hello to Mila — the refreshingly thoughtful air purifier. With seven custom filters, category-leading CADR, and an app designed for both iOS and Android, Mila makes adjusting your home's air quality as intuitive as setting your thermostat. Please reach out with any questions to hello@milacares.com.
Contact info
1 Belvedere Dr, 94941, Mill Valley, United States
- 5103190895
- support@milacares.com
- milacares.com
3.3
Average
130 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Believe the Bad Reviews
I loved our purifiers at first, but there's a reason for the bad reviews about their customer service, here and on other websites. Their reps are awful! Completely dishonest and unwilling to help with any account issues, and the website magically glitches and makes it nearly impossible to adjust your subscription. I've now paid for three filters I don't need because I wasn't given notice that I was about to be charged, but they refuse to admit an error on their side—even claiming they have proof I opened the email. And you can't return the filters once they've been shipped, apparently? The machines themselves are also not worth the hassle. They're loud at an unpleasant pitch, and they're not 'smart' in any way whatsoever. There are bad reviews all over the place for a reason, don't be fooled.
EDIT: Their reply below is nonsensical and useless, and only public-facing. My biggest issue is the fact they charged me and shipped three filters without any advanced notice, would not allow me to make any changes on the website, and then lied repeatedly despite violating GDPR. Garbage company.
EDIT AGAIN: They’ve updated their response below claiming they always notify customers of upcoming charges. I was absolutely not notified of my latest charge, and I am 100% sure of this. They insist they have proof I was. This is false, as I would have logged in immediately to delay my subscription. Their “Cares Squad” does not care about customers. If they did, they would own their mistake and offer some form of compensation. Instead, they dig their heels in insisting I received an email I was never sent, because this violates GDPR. Now, rather than make it right, they’ve lost a customer—something they’re very good at based on other reviews.
1 September 2024
Unprompted review
Reply from Mila Cares Inc.
Oh no, ALC! I’m really sorry to hear about the frustrations you’ve experienced with our Care Squad and your Mila units. It's definitely not the standard of service we aim to provide, and I appreciate you bringing these concerns to our attention. And to be clear, we always send a notice 4 days in advance to make any changes.
Regarding the filters, unfortunately, we aren't able to accept returns once they've been shipped. However, I want to make sure we address the noise issue you're experiencing with your Milas. If they're operating at an unpleasant pitch, we definitely need to look into that for you.
Could you please email us at support@milacares.com with a video capturing the noise and any details about when it occurs? This will help us understand the problem better and find a solution for you.
We are here to help and look forward to your email so we can get this resolved.
Mila review
Livio was excellent, replied and fixed my problem on a long weekend! Also very happy that they replaced my defective unit out of warranty. Highly recommend this company.
17 May 2024
Unprompted review
Reply from Mila Cares Inc.
Thank you, Brenda! ❤️ Livio will be thrilled to see this. It is wonderful that your Mila was replaced and you are breathing fresh air again. Please don’t hesitate to reach out anytime.
Mila customer service is awesome
Mila customer service is great. They are fast, solution oriented people who do what it takes to fix an issue. My Mila was out of warranty and they replaced it! Thank you for being great people and providing excellent customer service.
8 April 2024
Unprompted review
Reply from Mila Cares Inc.
Thank you so much for sharing your positive experience with Care Squad! They will be delighted. We're thrilled to hear that they could assist you efficiently and effectively, even beyond the warranty period. We always strive to deliver the best possible service and support to our customers, and it’s wonderful to know we met that mark for you. If you need any more assistance in the future, please don't hesitate to reach out. Thanks again for choosing Mila!
Great customer experience
Great customer experience. I'd had my Mila for over a year so it was out of warranty. I reached out because the unit was becoming increasingly loud to the point that visitors would ask where the noise was coming from. I'm guessing it was from a faulty batch. The team handled my request very well and offered me a replacement unit which came the next day with no hassle. Thank you for doing the right thing, my new Mila is perfect and quiet.
28 April 2024
Unprompted review
Reply from Mila Cares Inc.
Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that your experience with our Care Squad was positive and that your replacement Mila is up and running smoothly. We always strive to stand by our products and support our customers, even beyond the warranty period.
Hearing that your new Mila is working quietly and efficiently is music to our ears! If you ever have any more questions or need assistance in the future, don't hesitate to reach out. Enjoy your cleaner, quieter air!
Thanks again for being a part of the Mila family.
Great customer service
We have 4 units, they seem to be working well but are not as quiet as they were when I first received them. App is great, customer service is great and quick. Replacement filters are pricey but live up to their ability to purify the air.
22 April 2024
Unprompted review
Reply from Mila Cares Inc.
Thank you so much for your feedback and for choosing Mila! It's great to hear that your units are performing well and that you've had positive experiences with our app and Care Squad.
Regarding the noise level, it's common for air purifiers to experience a slight increase in sound over time as the filters collect particles. However, if the change in noise is significant, it might be a good idea to check if the filters need cleaning or replacing to ensure optimal performance. Also, make sure there aren't any obstructions near the air intake and output areas.
We understand that replacement filters can be an investment, but we're glad to hear they're doing a great job of keeping your air clean. On that noise, if you have any concerns or think it is more mechanical, send us an email. We are happy to review and help in the best way.
A Breath of Fresh Air
A Breath of Fresh Air:
The Mila air purifier is a game-changer for anyone seeking cleaner, fresher air in their home or office. Sleek in design and powerful in performance, this purifier offers a comprehensive solution to indoor air quality concerns. First and foremost, its multi-stage filtration system is impressive. Equipped with a true HEPA filter, it effectively captures 99.97% of airborne particles as small as 0.3 microns, including dust, pollen, pet dander, mold spores, and even smoke. Additionally, its activated carbon filter efficiently absorbs odors, volatile organic compounds (VOCs), and other harmful gases, leaving the air noticeably cleaner and fresher. One of the standout features of the Mila air purifier is its automagic sensor technology. This feature monitors air quality in real-time and adjusts the fan speed accordingly, ensuring optimal performance and energy efficiency. I love Mila!!!
21 March 2024
Unprompted review
Reply from Mila Cares Inc.
We're thrilled to hear that Mila has brought such a positive change to your space, offering cleaner and fresher air. It’s fantastic that you’re loving the multi-stage filtration and the automagic sensor technology—knowing they're making a real difference for you means everything to us.
Thanks a ton for sharing your experience and for the Mila love. If you ever have any questions, or if there’s more we can do to enhance your air purifying journey, just shout. Here’s to many more breaths of fresh air!
Love Mila’s air purifier…
Love Mila’s air purifier…Love Mila’s quick responses …Love that I can trust this company :):):)
4 April 2024
Unprompted review
Reply from Mila Cares Inc.
You have made the whole team at Mila smile, Christine! 🤗 Thank you for being part of the Mila fam!
We love our Milas
We love our Milas! The air quality in the house is noticeably better. The app is easy to use and keeps you updated on your room status. Additionally, their customer service is great too! They are responsive and very helpful. Highly recommend this company and their product
27 March 2024
Unprompted review
Reply from Mila Cares Inc.
Hearing that you love your Milas and the noticeable improvement in air quality really makes our day! We're all about creating a user-friendly experience with the app and providing top-notch support to help you every step of the way. Thanks so much for the high recommendation—it means the world to us. ❤️
I've had my Mila for almost 3 years and…
I've had my Mila for almost 3 years and it's been great. The app is easy to use and fun. A few years ago I had an issue with Mila and received a replacement that works great. I also just had an updating problem that I was able to troubleshoot with the customer support over email, which I love because who wants to talk to a person on the phone, and it was super quick and easy. I feel like it's a great product and great customer service.
29 March 2024
Unprompted review
Reply from Mila Cares Inc.
So glad to hear your Mila has been rocking and rolling for almost 3 years! 🌟 It’s awesome to know the app has been a breeze and fun to use. We totally get wanting to sort things out over email—it's all about making support as painless and quick as possible for you. Thrilled that we could help you through both the replacement and the recent update hiccup smoothly.
Thanks a million for your kind words about the pMila and the Care Squad. We're here to keep making your Mila experience top-notch, email by email, day by day. Here's to keeping your air clean and your experiences with us positive!
Love it
Had another air purifier before and isn’t a patch on Mila! So beautifully designed - it’s almost a piece of art or sculpture. Still working perfectly after 3 years of ownership. Great array of filters for different uses and works incredibly well. Reduced sneezes a lot! Great service too!
26 March 2024
Unprompted review
Reply from Mila Cares Inc.
Hey Matt! 👋 Wow, thanks for such awesome feedback! It's super cool to hear you're loving your Mila. We totally aimed for that blend of function and form, so knowing it strikes a chord with you as a piece of art is just the best compliment. Hearing it's still going strong after 3 years and making a real difference in reducing those sneeze-fests makes our day.
Thanks a ton for sharing your experience. Here's to many more years of clear air and minimal sneezes with Mila by your side. If you ever have more thoughts to share, need help, or just want to chat about the latest filter options, you know where to find us! 🙂
Fast and helpful Support response
Fast response, informed and helpful. Resolved my concerns very quickly. Plus the product works well!
19 March 2024
Unprompted review
Reply from Mila Cares Inc.
Thank you so much, Beth! 🤗 Happy to help.
I am an early adopter
I am an early adopter, kickstarter days, and had some noisy fan issues. Mila was super cool about replacing the faulty units with poor fan quality. Overall, these units are awesome. Fantastic customer service. Mila tends to mitigate any device issues with attentive customer service. They do stand by their product and have been good about replacing the units with the loud fans. Great app as well.
10 March 2024
Unprompted review
Reply from Mila Cares Inc.
It's music to our ears to hear from one of our original Kickstarter backers — thanks for sticking with us from the get-go! We're thrilled to know that you've been loving your Milas, despite the early adventures in fan acoustics. Your shoutout to our care squad has us beaming with pride; they're the all-stars who always strive to make things right.
We're committed to improving with every iteration, and it's feedback from early adopters like you that keeps us moving forward. So here's a big thank you for your support, patience, and for being a vital part of our journey.
We're continually working to ensure our units purr like a kitten, and we've got some exciting updates and features in the pipeline that we think you'll love. Keep an eye on the app for new stuff!
If anything comes up or if you just want to share more feedback, we're always all ears. Here's to clean air and quiet fans!
The Mila Cares team really does care
Jeannie and crew were quick with their response to my issue and resolved the problem without any further intervention on my part. I am completely satisfied with Mila Cares.
28 February 2024
Unprompted review
Reply from Mila Cares Inc.
That's awesome to hear! 😊 We're thrilled that Jeannie and the squad could help sort everything out for you seamlessly. If there's anything else we can do, don't hesitate to reach out. Thanks for being part of the Mila family and for sharing your positive experience with us!
Great product and excellent customer service
I’ve had my Mila for about two years now and absolutely love it. I’ve had no complaints at all. I just reached out to customer service for the first time because of a hiccup in my auto refill subscription, and they exceeded my expectations in their timeliness and responsiveness handling the issue. I could not be happier!
14 February 2024
Unprompted review
Reply from Mila Cares Inc.
Hi Danielle! We love hearing this! Thank you for being a part of the Mila family. It's our goal to make clean air a breeze for you, both with Mila itself and with our Care Squad. 😊
My mila Doesn’t seem to react to Voc…
My mila Doesn’t seem to react to Voc readings. Also if I change auto mode to housekeeping it doesn’t react. If the AQI is good does it not react
4 February 2024
Unprompted review
Reply from Mila Cares Inc.
Thanks so much for reaching out and sharing your experience with your Mila! We're thrilled to hear you're enjoying your air purifier, but it sounds like we've got a couple of things to smooth out together.
Regarding the VOC readings and the reaction in auto mode, let's dive into that a bit more. It's quite possible that if the AQI (Air Quality Index) is within a good range, Mila might not show a noticeable reaction in certain modes. Specifically, when you mention Housekeeping Mode, this is designed to kick in when no motion is detected for a period of time, aiming to keep things quiet and efficient while you're not around.
If Mila isn’t responding as expected when switching to Housekeeping Mode or reacting to VOC levels, we should definitely take a closer look. It’s important to us that Mila is tuning into your home’s needs perfectly.
Could you shoot us an email at support@milacares.com? That way, we can review the behavior of your Mila in detail and also take a closer look at the VOC sensitivity.
Exceptional Performance and Aesthetic Design
I recently had the pleasure of purchasing a couple of Mila Air Purifiers, and I am thoroughly impressed with their performance and design. From the moment I started using them, it was clear that these purifiers don't just work great, they also look amazing. The attention to detail in their design is superb, seamlessly blending into my living space while effectively purifying the air.
Moreover, my interactions with Mila's customer support team have been outstanding. I had a few questions after purchasing the purifiers, and the support team was incredibly responsive. Their replies were not only quick but also very clear, demonstrating a genuine care for customer satisfaction. The team's dedication to ensuring that I had a positive experience with their product was evident in every interaction.
Choosing Mila Air Purifiers has been a decision I am very glad to have made. Not only do they elevate the air quality in my home, but they also add a touch of elegance to the room. If you're considering an air purifier, Mila is undoubtedly a brand that delivers on both functionality and style, backed by exceptional customer support.
31 January 2024
Unprompted review
Reply from Mila Cares Inc.
Wow, we're absolutely thrilled to hear about your fantastic experience with your Milas! 😊 It's music to our ears knowing that not only have they been a breath of fresh air for your home, but they've also caught your eye with their design. We put a lot of love into making sure our purifiers are as pleasing to look at as they are effective, so it's great to see that recognized.
And hearing about your positive interactions with our Care Squad truly warms our hearts. We believe in not just delivering exceptional products, but also in making sure our Mila family feels supported every step of the way. Your kind words are a big high-five to the team!
Thank you so much for choosing Mila and for taking the time to share your experience. We're here for you anytime, and we hope your Mila continues to be a highlight in your home. If you ever have more questions, need assistance, or just want to share more of your thoughts, don't hesitate to reach out.
DON’T BUY.
I bought two Mila in 2022. I’ve now had both of them replaced and the same awful noises have come back. They’re out of the warrantee by a year so my assumption is they only last for a year and then they break. On top of this the filters are expensive and my total spend is now over £1000 for something that doesn’t work.
DON’T BUY.
25 January 2024
Unprompted review
Reply from Mila Cares Inc.
Hey Richard,
I'm really sorry to hear about the issues you've been facing with your Milas. They're definitely designed to last much longer than a year, so this isn't the norm. We're here to help you out, even if your warranty period has passed.
Regarding the filters, we understand the cost concerns. That's why we introduced our Auto-Refill program, which helps save £10 on shipping. If you have any ideas or suggestions on how we could make things better, or if you'd like us to take a closer look at your Milas, please don't hesitate to reach out to support@milacares.com.
I love that I know exactly how clear…
I love that I know exactly how clear the air in my home is. Changing my filter subscription has been easy. I look forward to the Black Friday sales to add filters to all the rooms in my house. All around, Mila has been great.
23 January 2024
Unprompted review
Reply from Mila Cares Inc.
Hi Jonathan! We're absolutely thrilled to hear that you're loving the clear air in your home and finding the filter subscription process a breeze.
It's also fantastic to know you're planning to expand your Mila family to more rooms during our Black Friday sales. We can't wait for you to enjoy even more of that fresh Mila air throughout your entire home.
If there's anything else we can do to enhance your experience or if you have any questions, just give us a shout. We're always here to help!
Staff so responsive and nice
11 January 2024
Unprompted review
Reply from Mila Cares Inc.
Thank you, Alex! This will make their day. 🤗 Thanks for inviting Mila into your home.
My Mila was acting crazy
My Mila was acting crazy ! New unit ! Extremely high AQI ! Fan never turned off all of a sudden ! Apparently they sent a software update to the unit an and fixed it ! Very responsive to their customers !
3 January 2024
Unprompted review
Reply from Mila Cares Inc.
Hey Glenn! It's great to hear that your Mila is back in action and doing well after the software update. We're sorry to hear about the initial hiccup with the high AQI readings and the fan issue – that must have been quite concerning with a new unit. It's definitely not the kind of welcome we want you to have with Mila.
However, we're thrilled to know that our Nerd Squad was able to quickly address and resolve the issue for you. We always strive to be responsive and helpful to our customers, and your experience is a testament to that commitment. 🙌
Enjoy your fresh and clean air, and here's to hoping for smooth sailing from here on out!
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