What a fantastic experience! The results speak for themselves—my Home & Garden area is now both functional and stunning. The team was efficient, courteous, and truly skilled. Worth every penny for the... See more
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Review summary
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I have had my Mila’s for two years now. I needed to replace one so I reached out to their customer service department. They responded quickly and were able to help me out within 24 hours. Their commun... See more
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My experiences with Mila Cares have been always outstanding!!! No matter what, I've always have had wonderful experiences, from the purchases, any maintenance issues, Customer and Support services are... See more
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I recently purchased 2 Mini Mila's. I got a blue one and a green one. Love the colors. The green one in the bedroom was noisier than the blue one in the family room. I contacted Mila Cares and they ha... See more
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Company details
Written by the company
Say hello to Mila — the refreshingly thoughtful air purifier. With seven custom filters, category-leading CADR, and an app designed for both iOS and Android, Mila makes adjusting your home's air quality as intuitive as setting your thermostat. Please reach out with any questions to hello@milacares.com.
Contact info
1 Belvedere Dr, 94941, Mill Valley, United States
- 5103190895
- support@milacares.com
- milacares.com
3.3
Average
130 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Support is always ready.
Have 3 Milas in a home with several dogs and have been working quite well and keeping the dog dander and smell under control. Over the Christmas break, I got my autoship for filter change and something in the process messed up the auto-sensor which kept 2 of them at full throttle. Mila support sent a remote upgrade/reset and got things back to normal DURING the Christmas break. A+ customer service for this.
28 December 2023
Unprompted review
Reply from Mila Cares Inc.
👋 I'm so glad to hear that your Milas have been doing a great job keeping the dog dander and smells under control in your home – having several furry friends around definitely makes for a lively household, but I can imagine it also means a bit more work keeping the air fresh!
It sounds like you had a bit of a hiccup over the Christmas break with the auto-sensor issue. I'm sorry to hear that two of your Milas were stuck in overdrive mode, but it's great to know that our Care Squad was able to quickly step in and resolve the issue with a remote fix.
We really appreciate your kind words about our Care Squad. Our team strives to be as responsive and helpful as possible, and it's wonderful to know that their efforts made a positive difference in your experience. A+ users like you make our day! 🤗
If you ever encounter any more issues or have questions about your Milas, please don't hesitate to reach out. We're always here to help ensure that you, your family, and your canine companions have the best possible air quality in your home.
Thanks again for sharing your experience!
We love our air purifiers!
We love our air purifiers! We had an issue with one of them and it was replaced very quickly. The support is grea! I have already recommended them to my family and friends and will continue to do so.
5 January 2024
Unprompted review
Reply from Mila Cares Inc.
That's awesome to hear, Sam! 🌟 We're super glad you're loving your Milas. It's great to know that our Care Squad was able to quickly sort things out for you – that's always our goal.
Big thanks for spreading the word to your family and friends! Your recommendations mean the world to us. If you or your buddies ever have any questions or need a hand with anything, just give us a shout. We're always here to help keep your air fresh and clean.
Cheers to breathing easy and staying happy!
A great product and fabulous support
A great product and fabulous support. Quick responses and helpful.
31 December 2023
Unprompted review
Reply from Mila Cares Inc.
Yes! 🙌 Thank you so much for your kind words! We're delighted to hear that you're happy with Mila and the support you've received. Knowing that our team's quick and helpful responses made a difference is truly rewarding for us. If there's anything else you need, remember, we're always here to help.
Reply from Mila Cares Inc.
Aww shucks! Thanks, Vuk! ❤️
Loving Mila!
We bought our Mila in January due to heavy pollution. Now, almost a year later and with not so great air quality in our city, I can say that it was one od the best purchases this year. I can breathe normally in my home and track the air quality. The device is quiet, user-friendly, and customer support helped us with all questions that we had. After seeing it at our house, a lot of our friends bought it, too.
30 December 2023
Unprompted review
Reply from Mila Cares Inc.
It's fantastic to hear how well your Mila has been performing since January, especially given the air quality challenges in your city. Knowing that it's made such a positive difference in your home and that your experience has inspired your friends to get one too is incredibly gratifying for us. Thank you for trusting Mila! Breathe easy and stay well!
Device recommendation
Life changing experience buying this device. From the moment we own Mila our sleep is better and no more problems with seasonal allergies.
Full recommendation to buy this product
28 December 2023
Unprompted review
Reply from Mila Cares Inc.
That's wonderful to hear! We're thrilled that your Mila has made such a positive impact, especially with your sleep and managing seasonal allergies. It's feedback like yours that keeps us motivated to keep doing what we do. Thank you for your support and for sharing your experience. It means a lot to us. Keep enjoying those breaths of fresh air!
We love our Mila!
We bought our Mila in the beginning of the year due to the immense air pollution that we have been experiencing in our town and consequently in our home. So far, it has been working perfectly for us. Since the winter season began, the pollution is again in full swing and our Mila has been on duty nonstop. We really don’t know what we would do without it. Also, big kudos to the support team for answering all of our questions, you guys rock!
29 December 2023
Unprompted review
Reply from Mila Cares Inc.
It's fantastic to hear how well your Mila is helping you combat air pollution, especially during these challenging winter months. We're delighted to know it's making such a positive difference in your home. Also, a huge thanks for your kind words about our Care Squad. It's always great to know we're hitting the mark in helping our customers. Remember, we're here whenever you need us. Stay cozy and breathe easy!
My Mila is awesome!
My Mila is awesome!
I love it how it recognizes when my room air needs cleaning, especially now when I have a baby in the house! I trust my Mila that it gives my baby the best possible air quality! It is quiet, and also makes a fancy piece of furniture in the room, kinda like a decoration :) I would always recommend it to everyone!
29 December 2023
Unprompted review
Reply from Mila Cares Inc.
I'm absolutely thrilled to hear how much you're loving your Mila, especially with a little one in the house. It's wonderful that it not only helps maintain great air quality for your baby but also adds a touch of style to your room. Your trust in Mila means the world to us. Thanks so much for your glowing recommendation and for being a part of the Mila family. Here's to many more days of clean air and peace of mind!
Our first Mila started having issues
Our first Mila started having issues after 10 months but we worked with the Mila Care Squad and they replaced it quickly. Our new Mila has worked perfectly and we are VERY happy with it as well as the support of the Mila Cares Squad!!! Btw, my name is Bob Gamble not Aames Radon
5 December 2023
Unprompted review
Reply from Mila Cares Inc.
Hey Aames! It's fantastic to hear that your new Mila is working like a charm! We're absolutely thrilled that you're loving it and that our Care Squad could step in and make things right. If you ever need any more assistance or just want to share more of your Mila experiences, don't hesitate to reach out. We love hearing from our Mila family!
Thanks a million for your kind words and for being a part of our journey. Here's to many more months (and years!) of fresh, clean air with Mila. 🌟🍃
I love my mila
I love my mila! I've had it for about two years and I receive the critter cuddler filter every six months, since I have pets. My mila quit working for whatever reason and even though it was no longer under warranty, they replaced it for free! And the month I went without it, was awful. My husband and I both started sneezing terrible. I live in a very old home plus pets. I had gotten spoiled and didn't realize how much it filtered, until I was without it. So happy to have it back! And customer support was great. Responded quickly and got everything worked out in no time. I love that it also has different settings, like white noise, silent mode, and it always keeps track of VOCs, outdoor air quality and more. It's a pretty cool air purifier. I highly recommend!
19 December 2023
Unprompted review
Reply from Mila Cares Inc.
Carolyn - So glad to hear you're a fan of your Mila and that it's been a trusty companion, especially with pets around! It's always interesting to see the difference a good air purifier can make, and it sounds like Mila's really stepped up in your old home.
Sorry to hear about the hiccup when it stopped working, but super happy we could sort it out for you, even post-warranty. It's funny how we don't notice some things until they're gone, right? Sneezing marathons are definitely not as fun as they sound! 🤧
Thanks for the shoutout to our Care Squad. They're always ready to jump in and help out. And totally with you on the cool features like Whitenoise and keeping an eye on those VOCs — it's all about making sure you've got the cleanest air possible.
Thanks for choosing Mila!
Heavy duty filters last much longer than the competition
I recently purchased another Mila in November for my home - I have a big dog, and also live in a rural area close to a dairy farm where the outdoor smells can seep in the home.
First, the filters are incredible - super heavy duty, and they last a lot longer than any other HEPA air purifier I've had before.
Second, love how I can see the indoor air quality and compare it against the outdoor air quality all in the same app. Design is always subjective, but I love the look of their app and how the information is laid out.
So thankful for Mila and the fresh air I can breathe each day because of it.
9 November 2023
Unprompted review
Reply from Mila Cares Inc.
Thanks for sharing your experience with your new Mila – it's great to hear it's fitting in so well at your home, especially with your big dog and being near a dairy farm.
Really glad to know you're impressed with the filters. We've put a lot of work into making them effective and durable, so it's awesome to hear they're exceeding your expectations.
It's also cool to hear that the app's working out for you. Being able to compare indoor and outdoor air quality can be super helpful. Be on the lookout for some exciting new updates on the way. 👀
Appreciate you taking the time to let us know how Mila's helping you breathe easier. If you've got any questions or more feedback down the line, feel free to reach out.
I like Mila and the Application
1 December 2023
Unprompted review
Reply from Mila Cares Inc.
Thanks, Max! 😎
Mila is #1
Mila customer care is top notch, which isn't always easy to come by these days. And the product keeps my home air quality safe for me and my family, easy to use and efficient. Couldn't be happier.
8 December 2023
Unprompted review
Reply from Mila Cares Inc.
Aww, shucks! ❤️ Thank you for the kind words, Lisa! We are happy to have you part of the Mila fam.
Needed a solution ASAP
My partner was suffering from severe allergies when we moved into our new house. I knew I had to find a solution and began scouring the internet looking for something, anything, that would help alleviate my partners allergies. I quickly discovered that an air purifier was my best chance at relief. Looking into air purifier brands, one name kept popping up in every article I read, and I am so glad it did. Mila has been the best investment for improved quality of life we have ever made. I know it seems silly and to some a large initial price tag, but for that price you not only get an innovative and smart (not to mention funny, I love the silly messages and app notifications) air purifier, but relief from seasonal and non-seasonal allergies, reduced pet odors, and even better sleep quality! You can spend a fortune on products designed to help in each one of those categories individually (trust me, I know from experience), or make a single purchase to immediately improve all of them. To me it is a no-brainer and I would choose Mila over and over again!
P.S. Shout-out to the Mila's support team who has always been helpful in answering all of my technical and non-technical questions (no matter how many times I bother them). I really appreciate a brand following through with quality support for a quality product!
23 May 2023
Unprompted review
Reply from Mila Cares Inc.
Thank you so much for taking the time to leave such a glowing review on Trustpilot! Your feedback truly means the world to us.
We're absolutely thrilled to hear that Mila has had such a positive impact on your lives, especially in helping alleviate your partner's allergies. It's always our goal to improve the quality of life for our customers, and knowing that Mila has delivered relief and better sleep for you both is incredibly rewarding.
We're also glad that our Mila's sense of humor and smart features have added a little extra joy to your day-to-day life. At Mila, we believe that managing air quality at home can be both effective and fun.
Your shout-out to our Care Squad has been passed along, and they were over the moon to hear that they've been able to assist you effectively.
Again, thank you for choosing Mila and for being such a fantastic part of our community. If there's anything else we can do to support you or enhance your experience, please don't hesitate to reach out. We're always here and happy to help!
The Mila experience has been good!!
The Mila experience has been good so far. I have my Milas in service for over 2 years now. Although I had one replaced a year ago due to some noise issues, Customer Service was really helpful and even made a consideration since I was out of warranty. Currently, both of my Milas are looking good and have not had any issues so far and I also enjoy the experience of using the Mila app. Looking forward to Mila Halo!
27 November 2023
Unprompted review
Reply from Mila Cares Inc.
Axel - It's always a delight to hear from our Mila family, and we are thrilled to know that you've been enjoying your Mila experience. Thank you for sticking with us, especially through the ups and downs of troubleshooting and replacements. Your understanding and patience truly mean the world to us.
I'm glad to hear that your Milas are now running smoothly and that our Care Squad could assist you effectively, even post-warranty. It's feedback like yours that keeps us motivated and focused on continuous improvement.
Also, it's fantastic to hear that you're making the most out of the Mila app. We've poured a lot of thought and care into it, and you will make the engineering team's week!
As for the Mila Halo, we're just as excited as you are! We believe it's going to be a game-changer, and we can't wait for you to experience it. We'll make sure to keep you updated with all the latest developments soon!
Thank you once again for your continued support and for being a part of the Mila journey. ❤️
We now own 3 Mila units and have been…
We now own 3 Mila units and have been happy with all of them. They are quick to respond to emails (within 24 hours every time), are knowledgeable, and follow through with the actions they commit to. My 1st unit was from the kick starter many years ago and we've added the two over the years. All 3 function as they did on day one without issues. The app is fairly user friendly and reliable. With each new firmware release, new features are added. 5 stars!
20 November 2023
Unprompted review
Reply from Mila Cares Inc.
Hey Mitch! 👋 Your five-star rating means the world to us, and we can't thank you enough for being such an awesome part of the Mila family. If there's ever anything you need or any suggestions you have, don't hesitate to reach out. We love hearing from our long-time supporters!
Great experience
Mila is a fantastic company. I have several in my house and you can’t even tell I have a cat. It also responds to cooking oils in the air and very efficiently helps to remove them. Customer service is quick and has answered every question I’ve had. I love the display and especially the creative messages they come up with during holidays (the Christmas ones are especially cute).
18 November 2023
Unprompted review
Reply from Mila Cares Inc.
First off, a big thank you for sharing such wonderful feedback about your Mila experience! It sounds like they're fitting right into your home, just like a part of the family.
We're also super glad to know that our Care Squad has been able to assist you promptly and answer all your questions. They're always eager to help out and make sure your Mila experience is as smooth as possible.
And about those holiday messages – aren't they fun? We have a blast coming up with those, and it's awesome to know that they bring a smile to your face. Keep an eye out for more creative messages; we've got some great ideas in the pipeline!
Thanks again for being such a fantastic supporter. Here's to many more breaths of fresh air!
Great customer service and an awesome…
Great customer service and an awesome product. I can breathe easier now :)
17 November 2023
Unprompted review
Reply from Mila Cares Inc.
Yay! 🤗 So happy to know Mila is making a difference in your home.
Mila is part of the family
I am an original Mila kickstarter backer and purchased 2 more since then. I loved their product then, and i still love it today. Its become part of our family. The messages it gives when i walk by always crack me up: you caught me cleaning, love is in the air, pajama time.
I've had two issues with my Milas, and their customer support has been amazing both times. They cared and were helpful. They just replaced one of my units that was almost 2 years out of warranty. Name another company that does that. I read some of these other reviews and take them with a grain of salt. Trustpilot seems like a site where people only come to complain.
3 November 2023
Unprompted review
Reply from Mila Cares Inc.
Thanks a ton for sharing your experience with Mila! As one of our original Kickstarter backers, you've been with us right from the start, and hearing that Mila has become a part of your family truly warms our hearts. 😊 It's great to know our little messages bring a smile to your face – we have a lot of fun coming up with them!
We're really glad to hear that our Care Squad was able to help you out with the issues you've had. We believe in standing by our products and our customers, even beyond the warranty period – after all, we're all in this clean air journey together!
Your perspective on the reviews is insightful, too. It's true, sometimes online review sites can become a bit of an outlet for venting. We appreciate you recognizing the value of our efforts and sharing your positive experiences.
Thanks again for sticking with us and for being such a fantastic supporter.
Cheers to more "pajama time" and "love in the air" moments with your Mila! ❤️
Great unit, great customer service
I’m not sure about all these complaints.
Had my Mila going on 2 years.
Yes it’s had the odd issue but nothing that wasn’t sorted quickly by their team!
They have amazing customer service which always reply quickly.
I had my first unit replaced within the first 3 months but since then it’s done as expected. My latest issue was just due to the software, but after a chat with customer service and a factory reset, all good again.
This little unit helps keep my house clean, it sucks up all the pet hair, which as I have 2 long haired cats this is needed!
I recommend the Mila to all my friends!
13 November 2023
Unprompted review
Reply from Mila Cares Inc.
Hey! Thanks so much for sharing your Mila journey! We totally get that every tech tale has its ups and downs. Hearing that our Care Squad was there to swoosh in and save the day for your Mila, not just once but every time, is music to our ears. Your Mila is clearly earning its keep to keep the pet hair at bay. Your recommendation to friends is the cherry on top for us.
If you ever run into concerns or just want to share more Mila moments (we love a good cat story!), feel free to drop us a line. We're always here, ready to jump into action or just chat about life with furry friends and clean air.
Thanks again for being part of the Mila fam. Here's to many more years of breathing easy and living fur-free!
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