I found Miles Auto insurance at a time when my perfect driving record/report was still not getting me better rates. I had no accidents, no claims and a qualified defensive drivers course. I've been wi... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had been having an issue making a payment and it was super frustrating so I called in for customer support. The core issue was simply a typo! Which was easily corrected. The thing is though I had mi... See more
Company replied
I forgot to update my bank information when I switched banks so payment didn't happen. I didn't find oit because I hadn't checked my emails due to working so much OT at work. Then my old bank called t... See more
Company replied
Klyde was very professional and friendly. I was getting some errors while submitting monthly mileage. He assured me not to worry and he corrected the issue in less than 5 minutes. It is certainly... See more
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Company details
Written by the company
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Written by the company
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Contact info
PO Box 725369, 31139, Atlanta, United States
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4.2
Great
339 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Ian helped me with this call regarding…
Ian helped me with this call regarding our last claim and was super sweet, helpful, and to the point. I would definitely want him to help me if I call back with any help or questions, if you can could you tell him I said thank you!
20 November 2025
Unprompted review
Reply from Mile Auto
Hi Jeshea,
Thank you for sharing this! We really appreciate your kind words and we’re so glad to hear that Ian made your experience smooth and supportive. It means a lot to know our team is making a positive difference for you.
If you ever have questions or need help again, we’re always here.
Warmly,
- Mile Auto Customer Success
I really appreciate the help I received…
I really appreciate the help I received from Kydle today! He was very courteous and knowledgeable! I love Mile Auto!
16 November 2025
Unprompted review
Reply from Mile Auto
Thank you so much for sharing this! We’re thrilled to hear that Kyle was able to take great care of you. Providing courteous and knowledgeable support is exactly what we strive for, and it means a lot to know your experience reflected that.
We truly appreciate you being part of the Mile Auto family! 💙
- Mile Auto Customer Success
Great Experience
I’ve been very happy with my experience so far. The thing I appreciate most is that Mile Auto respects my data privacy and doesn’t harvest my information like every other insurance company. My rates are very fair and I'm paying less than I did with StateFarm.
Whenever I’ve needed assistance, the customer care team has been super helpful and quick to get things sorted. I haven’t had to file a claim yet, but based on how the rest of my interactions have been, I’d expect their claims department to be just as professional and reliable. Overall, a great experience and I’m glad I made the switch.
1 November 2025
Unprompted review
Reply from Mile Auto
Hi Travis, thank you for taking the time to share your experience! We’re so glad to hear that you’re happy with your coverage and that our commitment to privacy and customer care stands out. It’s great to know you’re saving compared to your previous insurer and that our team has been able to support you quickly when needed. We appreciate you choosing Mile Auto and trusting us with your policy!
- Mile Auto Customer Success
Ms. Tiffany phenomenal!
Ms . Tiffany was truly amazing! She showed how much she cared about her position took the time to communicate effectively with me and answer every question and concern I had ! She was extremely patient with me and went over and beyond her expectations! Ms . Tiffany truly deserves a raise and acknowledgment! Ms . Tiffany thank you so much for your help ! Please give her a raise !!! God bless
4 November 2025
Unprompted review
Reply from Mile Auto
Thank you so much, Aliah! We’re thrilled to hear about your experience and appreciate you taking the time to share it. We couldn’t agree more! Tiffany truly is phenomenal! We’ll be sure to pass along your kind words and recognition to her. Your feedback means a lot to our team. 💛
- Mile Auto Customer Success
Friendly professional people
Friendly professional people. Everyone I spoke with had a great personality. Very happy to use your company’s products.
5 November 2025
Unprompted review
Reply from Mile Auto
Thank you, Dawrl! We’re so glad to hear you had a great experience with our team. Providing friendly, professional service is something we take pride in, and your kind words mean a lot!. We appreciate you being part of the Mile Auto family!
- Mile Auto Customer Success
Rosario was very helpful with helping…
Rosario was very helpful with helping me determine how to move forward with my monthly policy. He gave clear concise options and made the process super easy. Thanks for your help!
4 November 2025
Unprompted review
Reply from Mile Auto
Hi Jalina,
Thank you so much for taking the time to share your experience! We’re so glad to hear that Rosario was able to provide clear options and make the process easy for you. We appreciate your kind words and your trust in Mile Auto.
- Mile Auto Customer Success
Five Stars for Mile Auto!
I want to take a moment to thank the Mile Auto Customer Care Team for their outstanding service! They truly went above and beyond to help me. Ilse was incredibly attentive, informative, and understanding of my situation.
Mile Auto showed great kindness by granting me a one-time courtesy reinstatement, which allowed me to get back on track with my auto policy. Their compassion and flexibility really made a difference.
Mile Auto is a fantastic insurance company, and I highly recommend them! Their entire Customer Care Team genuinely supports you and works with you when life happens.
Thank you, Mile Auto!
—Jocelyn Sierra
23 October 2025
Unprompted review
Reply from Mile Auto
Thank you, Jocelyn! We’re so grateful for your kind words and thrilled to hear that Ilse and our Customer Care Team were able to support you when you needed it most. Your feedback means a lot to us. We’re always here to help whenever life happens.
- Mile Auto Customer Success
Kimberly did an excellent job getting…
Kimberly did an excellent job getting me quoted for insurance. She was Very professional and talked me through the whole process. I would highly recommend her!
14 October 2025
Unprompted review
Reply from Mile Auto
Thank you so much for sharing your experience! We’re thrilled to hear that Kimberly took great care of you and made the process easy to understand. We’ll be sure to pass along your kind words to her. We truly appreciate you choosing Mile Auto!
- Mile Auto Customer Success
Jose was extremely patient
Jose was extremely patient, knowledgeable and helpful. Giving my Dad and I exceptional customer service and support!
21 October 2025
Unprompted review
Reply from Mile Auto
Hi T.M.,
Thank you for sharing your kind words! We’re so glad to hear that Jose provided you and your Dad with exceptional support and service. We’ll be sure to pass along your appreciation to him.
- Mile Auto Customer Success
The customer service representative was…
The customer service representative was very helpful. Very knowledgeable on how to help me greatly appreciate the good customer service.!
17 October 2025
Unprompted review
Reply from Mile Auto
Hi Denise,
We’re so happy to hear that you had a great experience with our team! Providing knowledgeable and caring support is something we take pride in, and your kind words mean a lot.
– Mile Auto Customer Success
Excellent experience.Kimberly was…
Excellent experience.Kimberly was fantastic, made the whole process.Super simple thank you very much
16 October 2025
Unprompted review
Reply from Mile Auto
Thank you so much, Doug! We're thrilled to hear you had an excellent experience and that Kimberly made everything simple and seamless. We truly appreciate you taking the time to share your feedback!
- Mile Auto Customer Success
Reply from Mile Auto
Hi Emmanuel,
We take feedback like this seriously and want to understand what specifically led to your experience. Could you please share more details about what happened so our team can review and address it? Without additional context, it’s difficult for us to investigate and ensure the situation is resolved appropriately.
You can reach us directly at customer.success@mileauto.com. We would be happy to discuss your particular situation further.
Thank you,
Mile Auto Customer Success
I had a small banking error and my…
I had a small banking error and my payment will be due before the end of the month. I will not have my card until at least the third or fourth of next month I spoke with.ilse and she was extremely helpful. Listen to my issue had me on hold for maybe a minute came back had an answer that worked for both of us and I am extremely happy. I’ve been with them over a year. I’ve had a couple talks with several people there always polite, always professional great place to be
26 September 2025
Unprompted review
Reply from Mile Auto
Hi Frank,
Thank you so much for taking the time to share your experience with us. We’re grateful to have had you with Mile Auto for over a year, and it means a lot to hear that our team has been consistently helpful and professional along the way.
We’ll be sure to pass your kind words along to Ilse. She’ll be delighted to know she was able to make things easier for you. We’re honored to have your trust and look forward to continuing to take good care of you.
With gratitude,
Mile Auto Customer Success
AVOID LIKE THE PLAGUE
AVOID LIKE THE PLAGUE! Sure they quote a nice low price, and you get to pay monthly and per mile, but hidden way down in the fine print on the e-sign document is where they hide 'some additional fees'. Also nothing adds up. The quote did not add up to the actual monthly charge, the quote never mentioned any 'extra' fees or what they would be; they equal about $20 per month BTW, I have yet to get any breakdown on what the initial payment covered, and the absolute worst part?
Upon cancelling, they say they have 30 BUSINESS days to refund any excess premium!
EDIT to add. Look at their pathetic response. Notice how they slipped in the (and fees). Those fees were never ever spelled out nor enumerated in the quote. They did only charge me per mile, and that was the only rate that matched the quote. Nice word salad you losers!
1 September 2025
Unprompted review
Reply from Mile Auto
Hi Ted,
Thanks for sharing your feedback. We’d like to clarify how our pay-per-mile insurance works, since transparency is very important to us.
Mile Auto policies include two parts:
1. A monthly base charge that covers non-driving risks like theft and other non-moving risks, plus standard industry fees such as technology, policy, and payment processing fees. These are charged each month whether you drive or not. Your base charge plus the fees are detailed on your monthly statement. Other insurers also charge similar fees, but hide them in their monthly premiums. We prefer transparency.
2. A variable per-mile rate – just a few cents per mile – based on how much you actually drive.
The monthly base charge and the per-mile rate are clearly shown in your final quote before purchasing a policy.
At the start of a 6-month policy term, there is a down payment, which is applied toward the term’s base charge. After that, your monthly bill is simply the base charge (and fees) plus the per-mile portion for the miles you drove the prior month. For our low-mileage customers, this usually results in savings compared to traditional insurance.
Your estimated payment quote was based on the mileage estimate you provided. Since the cost is based on the miles you actually drive, your price might be higher or lower depending on your initial estimate of mileage. It works like your electric bill: the less you use, the less you pay.
Regarding cancellations: as disclosed in our policy documents, refunds are processed within 30 business days, which is standard timing in the insurance industry.
We understand how important clear billing is, and we’d be happy to provide a more detailed breakdown of your charges if you'd like. Feel free to reach out to us at customer.success@mileauto.com.
Thank you again for taking the time to share your feedback.
-Mile Auto Customer Success
Kimberly was terrific best service…
Kimberly was terrific best service ever! Highly recommend
to join this mile auto. She knows her job and is super helpful with contracts and paperwork online. Karen W
4 September 2025
Unprompted review
Reply from Mile Auto
Hi Karen,
Thank you so much for sharing your kind words! We’re thrilled to hear Kimberly was able to provide you with such great service and support. We’ll be sure to pass along your feedback to her. It will mean a lot.
We’re grateful to have you as part of the Mile Auto family!
Warmly,
Mile Auto Customer Success
Called a week ago to get a quote for my…
Called a week ago to get a quote for my new address & to update my policy info, The person I spoke to told me it was too early. I need to call back closer to my move. Mind you I had already received my new home insurance policy a week earlier for the address. This place lacks the technology to operate as a real auto carrier. I literally had to call 2 days to even get a rep on the phone.
Then September comes. I was out of town for the holiday weekend so I missed my odometer reading on 8/29. I did receive another text and email to submit it on 8/30 which I did as soon as I got home. So now I am patiently waiting for my invoice to see my monthly charges and what I currently owe for August. I never received the invoice and I saw they deducted money from my account 9/4/25. The amount charged is close to what I normally pay but you should not be debiting money from my account without first informing me of the charges.
I will be canceling my policy this month & would advise most ppl to just pay extra and go with a larger company. The customer service is worth it. My biggest fear is having a large claim and dealing with their claims team which is probably nonexistent!
3 September 2025
Unprompted review
Reply from Mile Auto
Dear Mz Margo - thank you for leaving your feedback on Trustpilot. Unfortunately, we were not able to pull up your policy with the information provided in the review. If you would send us your name via email to customersuccess@mileauto.com, we would be happy to retrieve your information and offer assistance.
Starting five days before the end of each monthly period during the term of insurance, customers receive a series of text and email reminders with a hyperlink to submit a photo of their odometer. If a photo is not sent, a customer is charged a default daily mileage of 40 miles per day. A quick call to customer care will result in a new text & email for an odometer photo, and the account will be adjusted accordingly. Likewise, the account can be adjusted when mileage is submitted at the end of the next month. Once an odometer reading is verified, an email is sent 24 hours prior to collecting the amount owed via your preferred electronic payment method: credit, debit or ACH.
Again, if you will share your name and/or contact details with us at customersuccess@mileauto.com, we will be happy to review your records and get back to you.
And finally, with regard to Mile Auto's claims handling, we can assure you that our US-based claims team members are available to assist all our customers and claimants, with many thousands served every year.
Thanks for being a Mile Auto customer.
-Mile Auto Customer Care
The worst insurance company, will leave you stranded
Phewww I think I need to take a breath. This company is literally the worst insurance company. Not only was the signup process extremely time consuming and painful (they cancelled my insurance over the weekend when they were closed three days before the due date for my odometer reading leaving me stranded and without insurance until the following week.)
Fast forward to today (just two weeks later!) I needed to call them to use roadside service, should have been easy enough. Gave them a call and talked to robots, got a text to fill out some form for a third party tow appointment. Cool. Entered my information and what do you know? Sure enough mile auto is claiming I don’t have insurance with them, even though I’ve paid them for my insurance, have a policy card but that apparently doesn’t mean you get service. Their office closes at 5pm eastern, so if you need them after that - you are stranded.
So thanks again Mile Auto. A service that is so cheap they can’t even work to help you. I would avoid this company like the plague and simply pay a little bit more, because news flash - this company can’t operate obviously.
3 September 2025
Unprompted review
Reply from Mile Auto
Hello again Skyler - When you purchased your Mile Auto policy, you did not select the roadside assistance coverage that was offered to you. Thus, when you needed roadside assistance, our system correctly indicated that you do not have that coverage. You do, however, have insurance with us. Our office hours are 9am to 6pm in each US time zone, and our accident towing (which you do have) and roadside assistance are available 24/7/365. If a customer contacts our roadside assistance provider but they do not have coverage, they are offered the opportunity to pay for it right over the phone. If you would like to discuss this further, feel free to reach out to customersuccess@mileauto.com.
-Sincerely, Mile Auto Customer Success
I had the most pleasant experience with…
I had the pleasure of working with Kimberly at Mile Auto Insurance, and I can honestly say she exceeded my expectations. From the very beginning, Kimberly was professional, patient, and extremely knowledgeable about the auto insurance process. She took the time to explain everything clearly, making sure I understood my options and felt confident about my coverage.
What really stood out to me was Kimberly’s attentiveness and genuine care. She listened carefully to my needs, found the best policy for my situation, and made the whole process quick and stress-free. She went above and beyond to answer all of my questions, and I never felt rushed or pressured.
It’s rare these days to find someone who not only does their job well but also treats you with such kindness and respect. Kimberly is truly an asset to Mile Auto Insurance, and because of her, I feel secure knowing I’m in good hands.
If you’re looking for outstanding customer service and someone who will really go the extra mile for you, I highly recommend asking for Kimberly!
1 September 2025
Unprompted review
Reply from Mile Auto
Hi Linda,
We’re so glad to hear you had such a positive experience with Kimberly! 🌟 Your kind words mean a lot, and we’ll be sure to share them with her. Thank you for choosing Mile Auto! We’re happy to have you with us.
– Mile Auto Customer Success
Ms. IIse
Ms. IIse was so helpful and knowledgeable about my policy and answering questions. I really liked Ms. IIse attitude and energy. Great customer service.
29 August 2025
Unprompted review
Reply from Mile Auto
Hi Winsel,
Thank you for sharing your kind words! We’re thrilled to hear that Ilse was able to provide the support you needed. We’ll be sure to pass along your appreciation to her. We agree, her attitude and energy is amazing! We’re grateful to have you as part of the Mile Auto family!
– Mile Auto Customer Success
Modern cost effective solution for low mileage driver
As an accident free, middle aged, very low mileage driver (300 miles/mo) and an insurance industry veteran, I was seeking a lower cost alternative to the dominant auto insurers that blitz media channels encouraging you to bundle (I’ll pass State Farm). Mile Auto provides a cost effective, easy to use offering (you pay for the miles you drive)….keep up the good work.
27 August 2025
Unprompted review
Reply from Mile Auto
Hi Brian,
Thank you for sharing your experience with us! We’re so glad to hear that our pay-per-mile model is providing the cost-effective solution you were looking for. As someone with deep industry knowledge, your feedback means a lot to us. We’re committed to making car insurance simpler and more affordable for low-mileage drivers, and it’s great to know we’re hitting the mark.
We appreciate you being part of the Mile Auto community and look forward to continuing to serve you.
With gratitude,
Mile Auto Customer Success
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