Karen manager of the Cheltenham branch goes out of her way to find us the holiday we had criteria for, at the best deal at present time of booking.
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Location
Switch locationInside Waitrose, Honeybourne Way, GL50 3QW Cheltenham, Gloucestershire, GB
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See what reviewers are saying
We walked into Miles Morgan, having walked by many times as we thought we might not be able to afford a holiday here. Sam Beavan was so amazing and helpful, she talked about where we wanted to go, an... See more
Company replied
Very welcoming, listened carefully and noted our requirements. Found some suitable possibilities and discussed pros and cons before we made our choice. Karen answered all our questions and found suita... See more
Company replied
We were looking for a Norwegian cruise on the Internet but gave up as we couldn't find what we wanted. We went into miles Morgan as we've seen them on tv and looked a good company. Sybil was brilliant... See more
Company replied
Company details
- #28 of 205 best companies in Travel agent
- #13 of 52 best companies in Cruise Travel Agency
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
Inside Waitrose, Honeybourne Way, GL50 3QW, Cheltenham, Gloucestershire, United Kingdom
- 01242 808549
4.9
Excellent
255 reviews
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Great customer service
Great customer service, Sam even stayed late to complete our booking.
11 August 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for your lovely review - I was delighted to be able to find the tour you were looking for.
Best wishes
Sam
Karen manager of the Cheltenham branch
Karen manager of the Cheltenham branch
goes out of her way to find us the holiday
we had criteria for, at the best deal at present time of booking.
12 August 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for the kind comments. Really enjoyed seeing you again. Kind regards, Karen
Pleasant and helpful staff member
Pleasant and helpful staff member.
Obviously experienced.
9 August 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for your lovely review and I'm so pleased we were able to secure your holiday in the sun🌞
Karen Griggs had lots of problems with…
Karen Griggs had lots of problems with our bookings and remained calm!
2 August 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for the kind remarks. It's always quite interesting to have a challenge! I look forward to seeing you both again soon. Kind regards, Karen
Mistakes were made in holiday…
Mistakes were made in holiday quotations by the travel agent upon which I made purchase decisions. When I found an error in the quote the travel agent took NO RESPONSIBILITY for the error. After many correspondences I offered that they cancel my booking for which I am still waiting on my deposit to be refunded. Terrible customer service
27 July 2026
Reply from Miles Morgan Travel - Cheltenham
We are very sorry you didn't experience the service we pride ourselves on at Miles Morgan Travel. We did get deposit refunded as an exception and sent back to you earlier than it arrived back to us as gesture of goodwill. However, following our telephone conversation I do take onboard all the points you raised but was grateful for your understanding about staff being under an unusual amount of pressure due to staff shortage due to sickness. Again, we are sorry that you didn't receive the customer service you deserve when booking with us. As the new manager here in the store I would be very grateful for the opportunity to work with you in the future should you wish. Kindest regards, Karen
First class & professional service from…
First class & professional service from fairly new to the branch, Karen Griggs, despite it being a busy early August Saturday.
1 August 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for the kind comments. It was lovey to meet you. Kind regards, Karen
Karen was extremely patient and helpful…
Karen was extremely patient and helpful in suggesting various options.
2 August 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for the lovely feedback. It is really appreciated. Kind regards, Karen
Very helpful and using for a second…
Very helpful and using for a second time because of previous service
25 July 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you very much for your wonderful 5-star review following your visit to our branch. I really appreciate you taking the time to share your feedback and for giving me the opportunity to arrange and confirm your next holiday.
It is always a pleasure to see you, and I look forward to helping you plan many more memorable trips in the future.
Kind regards,
Sibyl
Very welcoming
Very welcoming, listened carefully and noted our requirements. Found some suitable possibilities and discussed pros and cons before we made our choice. Karen answered all our questions and found suitable holiday within our budget.
30 July 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you much for you for the really kind comments. I look forward to seeing you again soon. Kind regards, Karen
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for taking the time to leave me a 5-star review. It was an absolute pleasure helping you arrange your city break to Berlin, and I hope you have a wonderful time!
Thank you again for choosing me to help with your travel plans. I really appreciate your kind feedback and look forward to helping you with your next getaway.
All the staff are very friendly and…
All the staff are very friendly and helpful. They do their best to get you what want
18 July 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for your kind review! I'm glad we were able to find you this lovely holiday and we're so pleased that you've had a good experience booking with us, Tanya
Excellent service again
Excellent service. Sibyl was great and sorted us out with our next cruise. So nice to be face to face when booking a holiday.
8 July 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided excellent service and helped you book your next cruise. It's always a pleasure to assist customers face-to-face.
Searching for our ideal cruise
We were looking for a Norwegian cruise on the Internet but gave up as we couldn't find what we wanted. We went into miles Morgan as we've seen them on tv and looked a good company. Sybil was brilliant. She took all our details and we left her to it. She came up with a few options, one being just what we wanted. She did everything for us even booking the car park. I won't bother to waste my time in the future scrolling for hours through loads of different websites when I can go into miles Morgan and know my holiday will not only be just what I'm looking for but also peace of mind that everything is covered
10 July 2026
Reply from Miles Morgan Travel - Cheltenham
I am so pleased to hear that I could help you find the perfect Norwegian cruise after your online search proved difficult. It's wonderful to know that my assistance provided you with exactly what you were looking for, including the peace of mind that everything was taken care of. I truly appreciate your kind words and look forward to assisting you with future holiday plans.
A very professional and enthusiastic member of staff.
A very professional and enthusiastic member of your staff (Ellie Royale).
She dealt with a very difficult situation with SAGA.
Very impressed.
15 July 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for booking and for your review 😁
Ellie
Excellent service and friendly staff
It was good to be able to have an experienced person help with selecting our holiday. Prompt response to any questions we have had.
8 July 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for your lovely 5* review and I'm delighted that we have managed to secure another holiday for you to look forward to!
Ellie Royle just makes it all simple…
Ellie Royle just makes it all simple and does all the hard work and comparisons for me.
Would recommend her 100%
9 July 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you for the wonderful feedback about Ellie. It is very much appreciated. Kind regards, Karen (Manager)
Amazing experience
We walked into Miles Morgan, having walked by many times as we thought we might not be able to afford a holiday here. Sam Beavan was so amazing and helpful, she talked about where we wanted to go, and what type of holiday we wanted and guided us every step of the way. She has also been very supportive as we are not seasoned travellers and have not been abroad since 2018.
30 June 2026
Reply from Miles Morgan Travel - Cheltenham
We are delighted to read your lovely comments and that you had a great experience booking with Sam. Thank you for taking the time to give the feedback, it is greatly appreciated. Kind regards, Karen (Manager)
Ellie is amazing
Ellie is amazing. She spent time on what we were looking for and made sure it suited us. We have booked many holidays with her and continue to do so. Highly recommend her!
1 July 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you so much for booking and for trusting me to book your honeymoon! ❤️
Ellie
The good nature and helpfulness of your…
The good nature and helpfulness of your staff; always cheerful and pleasant. Cannot fault them. Always a pleasure to do business with them.
We dealt with Ellie yesterday but we know all are ready to help.
1 July 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you Sandra! Always lovely to see you both 😁
Ellie
Total dedication to trying to sort out…
Total dedication to trying to sort out what we needed
, as my wife is in a wheel chair and we had to have an adapted cabin as she is unable to walk. There are other medical reasons and they went up and above. We have used them for many years when we were fit and well and discovered cruising. A pleasure to do business with them
28 June 2026
Reply from Miles Morgan Travel - Cheltenham
Thank you John and Barbara ❤️ If we can help with anything in the future, just let us know.
Ellie
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