Miles Morgan Travel - Chepstow Reviews 

324
TrustScore 5 out of 5

4.9

14 High Street, NP16 5LQ Chepstow, Monmouthshire, GB


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Rated 5 out of 5 stars

I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... See more

Company replied

Rated 5 out of 5 stars

Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... See more

Rated 5 out of 5 stars

Agent was very helpful and took time to research various options available on my travel needs. Thereby reaching a satisfactory booking

Rated 5 out of 5 stars

We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... See more

Company replied


Company details

  1. #4 of 208 best companies in Travel agent
  2. #2 of 52 best companies in Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 14 High Street, NP16 5LQ, Chepstow, Monmouthshire, United Kingdom

  • 01291 762006

4.9

Excellent

TrustScore 5 out of 5

324 reviews

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4.9

All reviews

(324)

3,177 reviews in the last 12 months

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Rated 5 out of 5 stars

Freindly,profesional

Freindly,profesional. Can't speak highly enough of the service I received.

31 October 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
It was a pleasure to book your holiday.
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Sarah and her colleague were excellent…

Sarah and her colleague were excellent in arranging the 1st Holiday for 15 years for my recently bereaved Father. So empathetic and understanding whilst being professional at all times. THANK YOU 🙏

2 November 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It was a pleasure booking your dad's holiday!
Kind regards
Sarah

Rated 5 out of 5 stars

The agent ( Catherine ) was very…

The agent ( Catherine ) was very personable, knowledgeable and never once tried too push me into purchasing other items.

The follow up telephone calls were a very nice touch.

Highly recommended.

11 October 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
Kind regards
Catherine

Rated 5 out of 5 stars

Ellie from Chepstow was brilliant

Ellie from Chepstow was brilliant. She investigated several options for our cruise holiday and answered our many questions comprehensively. Thank you!

22 October 2025
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Reply from Miles Morgan Travel - Chepstow

You are very welcome Mrs Taplin, it was a pleasure to book your holiday again.
Kind regards
Ellie

Rated 5 out of 5 stars

Take the stress out of your booking

The knowledge, friendliness and ease of booking our holiday was excellent. Such helpful advice - service was second to none!

28 October 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you so much, It was a pleasure booking your holiday again. Kind regards, Ellie

Rated 5 out of 5 stars

Excellent service.

I have received excellent service from both Ellie and Rhiannon, whilst booking a trip to Belfast . They both went over and above to ensure I eventually found ‘what I hope will be’, the perfect accommodation option for this special visit. They also shared such helpful information on trip / eating out options, and how to access and book these. Thank you both very much for your patience and excellent service here, it was greatly appreciated.

17 October 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for lovely review! It was such a pleasure booking this for you and we know you are going to have the best time with your girls!
Kind regards
Rhiannon and Ellie x

Rated 5 out of 5 stars

Very welcoming and helpful staff

Very welcoming and helpful staff.
All questions answered and good to hear that the staff also experience the holiday we were interested in.

9 October 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It was a pleasure to book your river cruise!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Norway here we come

Plenty of information for where we are going to and tips to be where to stay on the cruise ship all which were very helpful and useful.
All thanks to Cath for her help and advice many thanks. Paul and Shirley

12 October 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It was a pleasure to book your cruise for you!
Kind regards
Catherine

Rated 5 out of 5 stars

Friendly helpfully staff

Friendly helpfully staff, with excellent knowledge

11 October 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Holiday

We’ve just booked our September holiday for next year.
Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved.
Good team work, nothing is too much trouble and Miles Morgan in Chepstow deserve the praise, the staff make it a successful business.

9 October 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It is always a pleasure booking your holidays!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Exceptional

Very helpful, friendly, attentive to personale requirements

7 October 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It is pleasure booking your holidays!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Excellent service friendly and detailed…

Excellent service friendly and detailed ,everything about our planned holiday was clearly explained
Will.continue to book our holidays with you!

2 October 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your kind review!
Kind regards
Ellie

Rated 5 out of 5 stars

Relaxing atmosphere

Relaxing atmosphere, friendly and helpful staff , nothing too much trouble always willing to go the extra mile to get the holiday you want.

24 September 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
Kind regards
Catherine

Rated 5 out of 5 stars

Excellent service

Ellie was amazing, she booked us exactly what we were looking for.
Very friendly, knowledgeable and professional.
Thank you Ellie

30 September 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you so much for your kind words. It was lovely to see you again and I look forward to helping you with your future holidays!
Kind regards
Ellie

Rated 4 out of 5 stars

First time with Miles Morgan

I was made to feel welcome and the adviser took time to help with all the questions I had. They came back with prices and options within a day and gave good advice on how to make the most of our trip.

23 September 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

It was a pleasure helping you find your perfect holiday. Kind regards, Catherine

Rated 5 out of 5 stars

One to One

Two things stand out:
Being able to deal with just one of your staff throughout the booking process, and beyond, in our case Rhiannon.
And then Rhiannon being able to deal with the paper work as the cruise date becomes imminent.
2025 is our first year with Miles Morgan and we have already linked with them again for 2026

23 September 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
It was a pleasure to book your holiday.
Kind regards
Rhiannon

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