Miles Morgan Travel - Chippenham Reviews 

335
TrustScore 5 out of 5

4.9

Unit 12 Borough Parade Shopping Centre, SN15 3WL Chippenham, Wiltshire, GB


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Rated 5 out of 5 stars

As usual the service was excellent. Our ideas of what we wanted were vague however the team knew from prior bookings what our needs were and managed to create a great shortlist very quickly that enabl... See more

Company replied

Rated 5 out of 5 stars

We asked about a bespoke trip to Norway . Miles Morgan contacted a specialist in this field and offered a good plan within a couple of days. We asked to make a few amendments whick were done equally q... See more

Company replied

Rated 5 out of 5 stars

All the staff at MMT in Chippenham are amazing. Yesterday we booked with Jade & she is so helpful & professional. It’s always a great experience when we book with the team there, we wouldn’t book with... See more

Company replied

Rated 5 out of 5 stars

The staff at Chippenham over the last 3 years have been wonderful dealt in the main with Natalie, Jade(s), Ellie and Leah. All professional, approachable and made to feel welcome each visit

Company replied


Company details

  1. #4 of 207 best companies in Travel agent
  2. #2 of 52 best companies in Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • Unit 12 Borough Parade Shopping Centre, SN15 3WL, Chippenham, Wiltshire, United Kingdom

  • 01249 566100

4.9

Excellent

TrustScore 5 out of 5

335 reviews

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4.9

All reviews

(335)

3,165 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

Thank you Leah for booking our next holiday which I am really looking forward to. Leah is very helpful and will go above and beyond to help with everything to do with booking our holiday. Lots of advice and knowledge and every question answered.
Thank you

11 February 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review
I was very happy to help
Kind regards
Leah

Rated 5 out of 5 stars

All the staff at the Chippenham Branch…

All the staff at the Chippenham Branch are really helpful and always keep you informed of any changes. Always willing to answer questions and find out answers from travel companies. Highly recommend. Will always use Miles Morgan to book my holidays.

4 February 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for your 5-star review! Your recommendation means a great deal to us, and we’re so pleased you choose Miles Morgan for your holidays. We look forward to planning your next trip!

Kind Regards,
Chippenham Team

Rated 5 out of 5 stars

Very helpful and friendly advisers.

Very helpful and friendly advisers.

10 February 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for taking the time to provide us with a 5* review. I am glad that we were able to assist you with your holiday.
Kind Regards
Natalie

Rated 5 out of 5 stars

Leah

Leah - Always helpful and professional.

8 February 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you we really appreciate your review
kind regards
Leah

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, lots of good advice. Appreciated the time spent exploring many options!

7 February 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your kind review. It was a pleasure to book your holidays. We look forward to speaking to you soon Kind Regards Natalie and Karen

Rated 5 out of 5 stars

Always great service

Always great service, only agents I will use in the town.

7 February 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you we really appreciate your review
kind regards
Leah

Rated 5 out of 5 stars

A hassle free way to book a holiday.

My wife and I found Jade who booked our holiday to Egypt extremely efficient and very pleasant giving us all the information we required and will not hesitate to book another holiday with her when the time comes.
All the paperwork came to us very quickly as promised Thank you.

29 January 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for your kind words in this amazing 5* review. It was a pleasure assisting you with this holiday and I am glad to hear that you would come back to me in the future.
I look forward to speaking again with you in the near future.
Kind Regards
Jade

Rated 5 out of 5 stars

....

Great service.

5 February 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you Mr Grice for your 5* review. It is always a pleasure.
Kind Regards
Leah

Rated 5 out of 5 stars

Booking a holiday.

Karen was very helpful whilst we were booking our chosen holiday. She also printed out relevant documentation for us.

3 February 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for taking the time to write this review. It was a pleasure assisting you with your holiday.
Kind Regards
Karen

Rated 5 out of 5 stars

The best

Jade was very welcoming and helpful throughout very patient and totally on board with what we were looking for and found the perfect solution on budget too
We can’t thank her enough, Jade was right in the button from the get go
Thanks Jade

1 February 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review. I was very happy to help and so pleased we managed to find something perfect for you both

Kind regards
Jade

Rated 5 out of 5 stars

Always book holidays through miles…

Always book holidays through miles morgan,never had a problem and staff are great.

31 January 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your review it was a pleasure seeing you both.
Kind Regards
Karen

Rated 5 out of 5 stars

The MMT team in Chippenham are simply the best

The MMT team in Chippenham are simply the best.
So friendly, thoughtful, not pushy - just professional and helpful, in every way. Lots of experience and ideas too.
We’ve been using MMT in Chippenham for a few years now and as long as we’ve got our health (and funds !) we’ll continue to do so.
Ah yes - forgot to mention their generosity in providing amazing raffle prizes for our charity fund raising concerts.

30 January 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review its really appreciated .
Kind Regards
Leah
store Manager

Rated 5 out of 5 stars

Viking cruise

Natalie was knowledgeable,friendly and helpful with our booking. Listening to our requests and doing a price comparison for us.
Compete professional.

28 January 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for taking the time to write this amazing review. It was a pleasure assisting you with your holiday.
Kind Regards
Natalie

Rated 5 out of 5 stars

Planning holiday

Very happy with jade who took the time to find us a holiday, she was very patient and we felt relaxed. Very professional at her job!

Thank you jade!
Now to look forward to our holiday!

20 January 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review.

I am always happy to help and so thrilled we have found you your perfect holiday :)

Kind regards

Jade

Rated 5 out of 5 stars

The staff at MMT are the best

The staff at MMT are the best. Always very helpful nothing is too much trouble. My wife and I would not go with anybody else. Thank you. John 👍

27 January 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review
We are always happy to help :)
Kind regards
Leah

Rated 5 out of 5 stars

So helpful

So helpful, patient. We asked so many questions and didn't feel once we were being annoying

25 January 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you Julie for providing me with a 5* review. You are never annoying and I am glad that we found the perfect holiday for you in the end. It is always a pleasure helping you both.
Kind Regards
Natalie

Rated 5 out of 5 stars

Excellent Detailed Holiday Suggestions…

Excellent detailed holiday suggestions that met our requirements.

24 January 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for taking the time to provide us with a 5* review. We really do appreciate your feedback and it was a pleasure helping you find your holiday.
Kind Regards
Natalie

Rated 5 out of 5 stars

Excellent speedy service

A very speedy and thorough response to my enquiry , with several suitable options to our requirements received.
All booked now!
Thank you Natalie.

24 January 2026
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Reply from Miles Morgan Travel - Chippenham

As always it is a pleasure helping you find your perfect holiday. I really do appreciate when customers providing me with excellent feedback and give our service levels a 5* review, it really does mean a lot.
I look forward to speaking with you again soon.
Kind Regards
Natalie

Rated 5 out of 5 stars

Kept going with a difficult search…

Kept going with a difficult search until our criteria was met.

Thank you Natalie

24 January 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you Lyn for a fantastic review. I am glad that we managed to get the availability for your family holiday. It was a pleasure as always assisting you and I look forward to speaking with you again soon.
Kind Regards
Natalie

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