Miles Morgan Travel - Cirencester Reviews 

284
TrustScore 5 out of 5

4.9

29 Cricklade Street, GL7 1HY Cirencester, Gloucestershire, GB


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Rated 5 out of 5 stars

Laura was so helpful yet again as this is not our first holiday we have booked with her. We told her what we were after and came out more than happy with the holiday we have now booked. The staff in... See more

Company replied

Rated 5 out of 5 stars

We made our booking with Laura who was extremely helpful and had an answer to all our questions. I have needed to contact her a couple of times since and again got the same level of service. I would h... See more

Company replied

Rated 5 out of 5 stars

Laura is fantastic, i emailed her whilst I was on my first cruise booked with herself. I was asking some advice before rebooking my next cruise. Laura made everything so simple and greeted me on my... See more

Company replied

Rated 5 out of 5 stars

As always the service received when booking with the Cirencester branch was faultless. Alison went above and beyond to make the booking trouble free but at the same time identifying important points... See more

Company replied


Company details

  1. #27 of 203 best companies in Travel agent
  2. #12 of 53 best companies in Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 29 Cricklade Street, GL7 1HY, Cirencester, Gloucestershire, United Kingdom

  • 01285 659611

4.9

Excellent

TrustScore 5 out of 5

284 reviews

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4.9

All reviews

(284)

3,083 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very friendly, efficient and helpful staff. Solved my problem within a very short time.

5 August 2026
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Reply from Miles Morgan Travel - Cirencester

Thank you very much for your nice review-Laura

Rated 5 out of 5 stars

Pleasure to deal with!

Smiling helpful team in Cirencester. Keen to help. Always keep me up to date and fully informed. Makes me feel like I am always in safe hands.

1 August 2026
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Reply from Miles Morgan Travel - Cirencester

Thank you for your kind review- Glad I could help- Joanne

Rated 5 out of 5 stars

Excellent service

We made our booking with Laura who was extremely helpful and had an answer to all our questions. I have needed to contact her a couple of times since and again got the same level of service. I would highly recommend the company and in particular Laura.

29 July 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you very much for your lovely review -Laura

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff.

31 July 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for the great 5* review!!
- Kate

Rated 5 out of 5 stars

Brilliant service and added value from…

Brilliant service and added value from Laura, who understands our needs as well as a great knowledge of each of travel requests.

28 July 2026
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Reply from Miles Morgan Travel - Cirencester

Thank you for your kind review. It is always a pleasure to assist you with your travel plans-Laura

Rated 5 out of 5 stars

An easy experience

Joanne was great in organising our river cruise, clear concise and patient.

17 July 2026
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Reply from Miles Morgan Travel - Cirencester

Thank you for the lovely 5 star review, glad I could help- Joanne

Rated 5 out of 5 stars

Excellent staff…

Laura was so helpful yet again as this is not our first holiday we have booked with her. We told her what we were after and came out more than happy with the holiday we have now booked. The staff in the Cirencester Miles Morgan travel agent are so professional and assist you with everything. Thank you so much, will definitely be booking more holidays in the future.

23 July 2026
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Reply from Miles Morgan Travel - Cirencester

Thank you for 5* review. It always a pleasure to help you-Laura

Rated 5 out of 5 stars

Laura is fantastic

Laura is fantastic, i emailed her whilst I was on my first cruise booked with herself. I was asking some advice before rebooking my next cruise. Laura made everything so simple and greeted me on my return with her friendly smile and a copy of my latest holiday booking confirmation ☺️. The cruise that i first booked with Laura she guided us from start to finish with her knowledge of the cruise ship, this made everything so easy for me i will always return to use Laura and the Miles Morgan Team.

10 July 2026
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Reply from Miles Morgan Travel - Cirencester

Thank you so much for your wonderful review really appreciate it - Laura

Rated 5 out of 5 stars

Staff very welcoming and helpful

Staff very welcoming and helpful. Listened to what we wanted and then proceeded to supply us with it in every sense of the word. Couldn’t have asked for more.

12 July 2026
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Reply from Miles Morgan Travel - Cirencester

Thank you for the great review!
- Kate

Rated 5 out of 5 stars

Very helpful staff

I went in for specific purpose and the staff got the job done. If there was anything else that was needed, the staff would be more then happy to help.

24 June 2026
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Reply from Miles Morgan Travel - Cirencester

Thank you for your 5* review was a pleasure to help you.- Laura

Rated 5 out of 5 stars

Great for ideas

We always get really good suggestions from the whole team when we go in looking for ideas. Their knowledge on where to go (and more importantly where to avoid) is second to none.

28 June 2026
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Reply from Miles Morgan Travel - Cirencester

Thank you for the 5 star review- Glad we could help- Joanne

Rated 1 out of 5 stars

Ann Gibbons is incredibly rude in Cirencester

I had an unfortunate run in with their new Foreign Exchange specialist, Ann Gibbons, in May when she thought it prudent to be incredibly rude to me on the phone whilst her manager was away. She obviously has a serious problem with being asked what the selling rate is for Euros, not something I would've thought would be triggering to a so called 'foreign exchange specialist'. I contacted the manager who said she would get back to me regarding the matter, but unfortunately she has not. Clearly she thinks how Ann treats customers is acceptable. I have used Miles Morgan Cirencester on many occasions and they have always been good, however this incident and how Kate, the manager, failed to deal with it has left an unpleasant taste in my mouth about this place.

28 May 2026
Unprompted review
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Reply from Miles Morgan Travel - Cirencester

Dear James,
Thank you for taking the time to contact me regarding the service you received.
I am very sorry that your experience with our Cirencester branch fell below the standard of service we pride ourselves on. I also apologise that you felt your original complaint was not followed up in the way you expected.
Please be assured that your concerns were taken seriously and fully investigated. Whilst I am unable to comment on internal employment matters, I hope you can be reassured that appropriate action has been taken.
We genuinely value your previous custom and are sorry that we let you down on this occasion. If you would be willing to contact me directly at the branch, I would very much welcome the opportunity to restore your confidence in Miles Morgan Travel.
Kind regards,

Kate

Rated 5 out of 5 stars

Always friendly and experienced advice

Kate is always very helpful and knows her customers and their needs

9 June 2026
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Reply from Miles Morgan Travel - Cirencester

Thank you for the lovely review and booking another amazing holiday with me!
- Kate

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