Nina was extremely helpful and professional. Lots of patience with me in selecting a cabin that would be right for my daughter and I. The whole process was made seamless with Nina’s knowledge and unde... See more
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Nina knew that we were interested in this cruise so she contacted us as soon as possible and, as she now knows our preferences, was able to book our cabin quickly. Yet another holiday booked with the... See more
Company replied
Miles Morgan get 5 stars every time, wouldn't even think of going elsewhere. The lovely staff at Ross on Wye go above and beyond, they make it a pleasure booking a holiday.
Company replied
Nothing is too much trouble for the ladies at the Ross on Wye branch.All questions are taken on board and answered quickly and professionally.Very knowledgeable about all destinations,about visas if n... See more
Company details
- #29 of 206 best companies in Travel agent
- #12 of 53 best companies in Cruise Travel Agency
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
12 Market Place, HR9 5NU, Ross-on-Wye, Herefordshire, United Kingdom
- 01989 562555
4.9
Excellent
266 reviews
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First class
19 August 2026
Excellent, professional, knowledgeable service, highly recommend
Nina was extremely helpful and professional. Lots of patience with me in selecting a cabin that would be right for my daughter and I. The whole process was made seamless with Nina’s knowledge and understanding of our personal requirements. Looking forward to our cruise and Nina heading the group. Will definitely look to Miles Morgan for future bookings. Thank you Miles Morgan and Nina, we feel confident in your hands and can’t wait to experience Norway and the Northern Lights with you!
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very pleasant and efficient people as…
Very pleasant and efficient people as usual at Miles Morgan
19 August 2026
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you for your kind words! We are so pleased to hear that you consistently have such a positive experience with our team. We appreciate your feedback, Shelly
Excellent staff and service!
As always staff very friendly, knowledgeable and efficient.
Would strongly recommend .
15 August 2026
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you for your wonderful review! We are so pleased to hear that you always find our team friendly, knowledgeable, and efficient. We truly appreciate your strong recommendation, Shelly
Would recommend to anyone booking a cruise or holiday.
Nine was,as always very helpful. Coffee very welcome. Excellent service.
11 August 2026
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you so much for this lovely kind review,
Nina x
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you for this lovely review it always wonderful to hear our service is good,
Nina x
Really good service as usual.Nina knew that we were interested in…
Nina knew that we were interested in this cruise so she contacted us as soon as possible and, as she now knows our preferences, was able to book our cabin quickly. Yet another holiday booked with the minimum of fuss.
1 August 2026
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you for your 5 star review, It was as always wonderful to book your cruise, many thanks Nina x
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Dr Setchfield,
Thank you for your review.
I am sure you will have a wonderful time in Italy.
With kind regards,
Nina
Nina was really helpful
Nina was really helpful, friendly and knowledgeable and made the whole booking process to smooth and easy. Thank you Nina
30 July 2026
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Turner,
Thank you so much for your lovely review.
I am so glad you enjoyed your experience booking with us.
With very kind regards,
Nina
Popped in for some info on a holiday
Popped in for some info on a holiday, Its was a saturday, we spoke to jen Carrigher, she said she would get on to it, we are still awaiting her reply. No answers from them. Will have to try elsewhere.
1 August 2026
Unprompted review
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you for taking the time to leave your feedback.
I’m sorry to hear you’re still waiting for the information you were expecting. As the Manager of our Ross-on-Wye branch, I’d really like to take the lead on this personally, look into what has happened and, most importantly, make things right for you. If you could give me a call directly at the shop on 01989 477021, I’d be very happy to discuss what you’re looking for and get your holiday plans back on track.
I hope to speak with you soon.
Kind regards,
Nina
Manager, Miles Morgan Travel Ross-on-Wye
Nina made us very welcome offering tea…
Nina made us very welcome offering tea or coffee as we walked in, she was very informative listening to our requests and needs, we were very pleased with the booking experience overall.
31 July 2026
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. Powell,
Thank you so much for your very kind review and that you enjoyed your time booking with us.
I am sure we will all have a wonderful time cruising to Norway in search of the northern lights.
With very kind regards,
Nina
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Carol,
Thank you for taking the time to leave us a review.
We look forward to seeing you again in the future.
With kind regards,
Rachel Gillett
Treated like a friend not a customer
Nina worked hard to get me booked onto a cruise which was in high demand. She gets to know her customers so we are treated like friends.
23 July 2026
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Button,
Thank you so much for your lovely review.
I am so please that you enjoyed your booking experience with us. I am sure you are going to have a wonderful time cruising the Amazon & Antarctica on the ship Borealis.
With very kind regards,
Nina
Miles Morgan get 5 stars every time
Miles Morgan get 5 stars every time, wouldn't even think of going elsewhere.
The lovely staff at Ross on Wye go above and beyond, they make it a pleasure booking a holiday.
22 July 2026
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. Pilkington,
I am so happy that you enjoyed your time with us booking your holiday. It is always a pleasure in helping families chose their next holiday.
I am sure you will have a wonderful time.
with kind regards,
Nina
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Burton,
Thank you for your lovey review.
It was a pleasure booking your holiday.
We look forward to seeing you again soon.
Kind regards,
Shelly
Nina is always willing to spend time…
Nina is always willing to spend time with clients. She understands what they want from their holidays. She is easy to talk to and arranges everything for you.
23 July 2026
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Gargolinski,
Thank you for you very kind review.
I am sure you will have a wonderful cruise to Osaka to Seoul with Celebrity Cruises.
With very kind regards,
Nina
Staff are excellent and very friendly…
Staff are excellent and very friendly and helpful. No problems booking our holiday so a special thank you to shelly and staff
21 July 2026
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. Harris,
It was lovely to see you again and it was a real pleasure to book your holiday to Greece.
We look forward to seeing you again soon,
With very kind regards,
Shelly
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you so much for your lovely review, I am delighted we managed to book you to the Dolomites, Shelly x
The very best travel shop
we always get the very best service from Nina and her wonderful team they all go out of there way and more to get you the very best holiday nothing is to much trouble what ever you need the service is next to none they are all wonderful people thank you all for your hard work Ann &Trevor
15 July 2026
Nina in our Ross on Wye branch
Nina in our Ross on Wye branch, is extremely helpful and friendly, very professional and good at her job.
7 July 2026
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