Millbry Hill Reviews 

2,181
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 436 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the friendly and knowledgeable staff members who consistently provide exceptional assistance and go above and beyond to help. People are also thrilled with the extensive selection of high-quality items for pets, horses, and outdoor activities available at very competitive prices. Furthermore, consumers consistently highlight the remarkably quick and seamless order delivery service. However, some customers experienced order fulfillment issues, such as receiving incorrect items, experiencing delivery delays, or having packages left at the wrong address. A few reviewers also noted occasional challenges regarding unexpected costs or discrepancies between advertised shelf prices and final till totals.

What people talk about most

Product

People report positive experiences with product, highlighting a great selection and high quality items.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items are... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

Customers had positive experiences with service, highlighting prompt delivery and friendly staff. Reviewers... See more

Price

Users describe satisfaction and appreciation regarding competitive and reasonable pricing. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a Joules womens hoodie which I'd seen full price everywhere & happily found on Millbry Hill on sale at a very reasonable price. Seamless ordering & delivery super quick. More than happy with... See more

Rated 5 out of 5 stars

Ordered the fleece lined waterproof trousers on 31/12/25 dispatched the same day and they arrived super quick at the start of 26! The trousers have been an absolute life saver over the -10 temperature... See more

Rated 5 out of 5 stars

Had exactly what we were looking for where several other companies could not provide the size we needed. The website and purchase was straightforward and our order - a huge box and very close to Chris... See more

Rated 5 out of 5 stars

I called into the Whitby store while away on holiday & the visit was worthwhile. Very friendly staff, helpful too. Purchased a new Ridgeline jumper which is really good quality and the Autumn colourwa... See more


Company details

  1. Horse-Riding Service
  2. Pet shop

Written by the company

The UK's premier supplier of pet supplies, equestrian supplies and equestrian clothing. Specialising in everything pet and equestrian, from pet food and accessories to horse supplements we have a huge range with over 10,000 products. Order securely online and have your pet food delivered direct to your door. Royal Canin, Iams and Eukanuba are just a taster of the highest quality pet food brands we stock. Our equestrian range consists of everything you and your horse could wish for from horse supplements and horse feed to body protectors and horse rider clothing. You will find all of the horse supplies you need! Barbour Clothing, Musto and Joules are just some of the fantastic clothing ranges we have to offer. If there is anything you cannot find or need help with then please feel free to contact our expert staff who will be happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,181)

425 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Even though the item didn’t fit the service was quick and return dealt without issue. Thanks Millbry I will be a returning customer once I get the size right! 😊

15 May 2026
Unprompted review
Rated 5 out of 5 stars

My horse only eats Readigrass (rather…

My horse only eats Readigrass (rather than other substitutes) and it was unavailable in local feed stores. I ordered online and received the order very promptly with only minimal delivery charges. Thank you very much. You made an old horse (31) very happy.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

1 star is too much

1 star is too much. Their customer service has been non existent and I’m shocked and perplexed as to why this is the second time I’ve been asked to leave a review when my order still hasn’t arrived! The amount of time I’ve wasted waiting in for this delivery for it not to show up. Evri have stated they cannot locate the parcel. I then contacted Millbry a couple of days later as they failed to even get in touch and asked a replacement be sent out next day and they didn’t even respond. It took me then to have to message their Facebook page, no response on their either, for them to send me an email telling me I have to wait 10 days for my parcel to be classed as ‘missing’, they have no more stock left and to hope my parcel miraculously appears! No apology, no offer of a refund, nothing. Any other trustworthy company would have (and in the past have) sent a replacement with Royal Mail next day. It’s been absolutely appalling and I will not be using them at all in the future. Take your money and that’s it. I strongly suggest they use a more reliable delivery company.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Super quick delivery even though I paid for standard Del. Regular updates on the shipping process. Easy to use website and a good quality rug for a great price. First time using Millbry Hill but will definitely purchase again.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I placed an order for chick biscuit…

I placed an order for chick biscuit feed. I paid then realised I wanted to order pellet (for their next stage). I contacted MH and they were most helpful & arranged a call to up my order. I happily paid and all feed arrived with prompt service & usual advanced notifications. We annually allow wild mallard to nest on our pond and feed the brood to fly off in the summer so it's an annual event but not an all year requirement. I've used MH for a few years and never been disappointed. Thank you MH.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous company

Ordered without any problems online, received products very quickly and the quantity of what I ordered was superb. Excellent quality and professional service, I would not hesitate to order from them again.

21 April 2026
Unprompted review

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