Millbry Hill Reviews 

2,181
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 436 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the friendly and knowledgeable staff members who consistently provide exceptional assistance and go above and beyond to help. People are also thrilled with the extensive selection of high-quality items for pets, horses, and outdoor activities available at very competitive prices. Furthermore, consumers consistently highlight the remarkably quick and seamless order delivery service. However, some customers experienced order fulfillment issues, such as receiving incorrect items, experiencing delivery delays, or having packages left at the wrong address. A few reviewers also noted occasional challenges regarding unexpected costs or discrepancies between advertised shelf prices and final till totals.

What people talk about most

Product

People report positive experiences with product, highlighting a great selection and high quality items.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items are... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

Customers had positive experiences with service, highlighting prompt delivery and friendly staff. Reviewers... See more

Price

Users describe satisfaction and appreciation regarding competitive and reasonable pricing. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a Joules womens hoodie which I'd seen full price everywhere & happily found on Millbry Hill on sale at a very reasonable price. Seamless ordering & delivery super quick. More than happy with... See more

Rated 5 out of 5 stars

Ordered the fleece lined waterproof trousers on 31/12/25 dispatched the same day and they arrived super quick at the start of 26! The trousers have been an absolute life saver over the -10 temperature... See more

Rated 5 out of 5 stars

Had exactly what we were looking for where several other companies could not provide the size we needed. The website and purchase was straightforward and our order - a huge box and very close to Chris... See more

Rated 5 out of 5 stars

I called into the Whitby store while away on holiday & the visit was worthwhile. Very friendly staff, helpful too. Purchased a new Ridgeline jumper which is really good quality and the Autumn colourwa... See more


Company details

  1. Horse-Riding Service
  2. Pet shop

Written by the company

The UK's premier supplier of pet supplies, equestrian supplies and equestrian clothing. Specialising in everything pet and equestrian, from pet food and accessories to horse supplements we have a huge range with over 10,000 products. Order securely online and have your pet food delivered direct to your door. Royal Canin, Iams and Eukanuba are just a taster of the highest quality pet food brands we stock. Our equestrian range consists of everything you and your horse could wish for from horse supplements and horse feed to body protectors and horse rider clothing. You will find all of the horse supplies you need! Barbour Clothing, Musto and Joules are just some of the fantastic clothing ranges we have to offer. If there is anything you cannot find or need help with then please feel free to contact our expert staff who will be happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(2,181)

425 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order, arrived quickly and on time! Plus, my grandson is really happy with his dinosaur t-shirt!!
Very happy customer!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Didn’t have some of the feed I wanted…

Didn’t have some of the feed I wanted in store, the basic mollichop and the calm and condition A&P.
Cashier was trying to get my discount as had £5 off voucher and 10% off feed by putting my large purchase through as 2 transactions.
She messed this up and asked for help basically saying it was my idea to do this which it wasn’t and I got a mouthful from the cashier that she called over!!!
So in the end I ended up having to buy another bag of which I didn’t need to get my £5 off!!
Not impressed at all!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

What i needed was accessable and at a…

What i needed was accessable and at a reasonable price.Counter staff were very helpful my only downside was having to help myself I'm 86year old and found lifting 20kg Very difficult assistance would have been appreciated

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Pure excellance.

We have used Millbry Hill at their Richmond and Thisrk branches since they have opened and find everyone their just super amazing to deal with, always friendly, product knowledge excellent and just so helpful which is lacking at far to many other places these days. The staff always remember you and thats incredibly important when you shop local. So keep up the good work and we will be customers for ever.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

The staff are always polite and…

The staff are always polite and helpful. Their knowledge and expertise are very important to me as being the owner of two horses of pensionable age (32 and 26) feeding can be a nightmare but the staff were brilliant in recommending different feeds to try. I now have two happy horses, thanks girls for all your help.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great friendly service

I was asked for my loyalty card when purchasing some dog food but explained I was never given one. The assistant looked back through all the previous purchases and the result was I was entitled to a fee bag of dog food . Great service and going above and beyond .

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Cute carrot bed

I've recently bought the carrot bed for my guinea pigs and it is absolutely gorgeous. It's really good quality and super plush. It's also had the seal of approval from my fussy piggies, so it must be good! Really quick delivery as well. Thank you 😊

31 March 2026
Unprompted review

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