I had the pleasure of being assisted by Ritu at the Blackpool branch in trying power chairs & she is the sole reason I chose to purchase the chair through Millercare rather than purchase online.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff at the Warrington store were absolutely amazing! From the very first phone call through to our visit in store, the service was exceptional. They had a variety of wheelchairs ready for m... See more
Company replied
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and... See more
Company replied
We first went to the store on Crabtree street Della was wonderful showing us all the recliners, but she hadn’t got the 4 motor ones. We went to the shop in Oswaldtwistle where they have a good range e... See more
Company replied
Company details
Written by the company
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contact info
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, United Kingdom
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4.9
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Really helpful from beginning to my dad…
Really helpful from beginning to my dad receiving his scooter.
7 May 2026
Unprompted review
Reply from Millercare
Dear Lauren,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
Thank you for your kind feedback—it's great to hear our staff were really helpful from the beginning with your dad's mobility scooter. We will pass on your kind words to the team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
We have just had are chair delivered
We have just had are chair delivered. Phil and Jordan were excellent very helpful and friendly. I would like to thank Linda from your Banks shop who was most helpful
7 May 2026
Unprompted review
Reply from Millercare
Dear David,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Southport branch. Your feedback means the world to us and serves as a great source of motivation for our team.
Thank you for your kind feedback—it's great to hear how Linda, Phil and Jordan have been excellent, helpful and friendly whilst assisting you with a new chair. We will pass on your kind words to the team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Following recommendations we have todsy…
Following recommendations we have todsy visited the staff at Platt’s bridge Wigan , they were simply 1st class, extremely helpful and a pleasure to do business with , Thsnks again for your help today , kind regards John & jo
6 May 2026
Unprompted review
Reply from Millercare
Dear John,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Wigan branch. Your feedback means the world to us and serves as a great source of motivation for our team.
Thank you for your kind feedback—it's great to hear how the staff were first class, helpful and a pleasure to do business with. We will pass on your kind words to the team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Great company to do business with
My wife ordered a recliner yesterday, which was delivered today by Phil and Jordan, who couldn't have been more helpful. Polite and speedy service.
6 May 2026
Unprompted review
Reply from Millercare
Dear David,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
Thank you for your kind feedback—it's great to hear your wife is pleased with her recliner. Phil and Jordan will be delighted to know their help made a difference, and we appreciate your support of our business. We will pass on your kind words to the team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
My husband was unsure about buying a…
My husband was unsure about buying a mobility scooter but as soon as he walked in the store he new and saw whst he wanted! The lady who served us was brilliant explained everything in detail and let my husband drive round the store. She was so patient with him.
2 May 2026
Unprompted review
Reply from Millercare
Dear Christine,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Warrington branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you and your husband were served by a lady who was brilliant whilst explaining everything to you about mobility scooters. We will pass on your kind words to the team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Linda at Millercare was so help full…
Linda at Millercare was so help full called yesterday to look at scooters for my mother and was served by a man who was very helpful and showed me how to disassemble the scooter told him we will have it and he put it in the back of shop with no deposit paid with was so nice collected it this morning and even got 1months free insurance that’s what I call brilliant service
1 May 2026
Unprompted review
Reply from Millercare
Dear Steven,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Southport branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Linda and Andy were so helpful whilst assisting you and your mother with a new mobility scooter, which included a month of free insurance. We will pass on your kind words to the team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Wheelchair
Very helpful in choosing and ordering a Wheelchair. The delivery man was excellent and showed us how everything folded and came apart etc
13 April 2026
Unprompted review
Reply from Millercare
Dear John,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how our delivery man was excellent and showed you everything working with your new wheelchair. We will pass on your kind words to the team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
They should be called MillerDontCare
UPDATE: After checking my dad's documents the chair took 9 weeks to arrive (we were told 6 weeks)
Ordered 25th September 2025, delivered 1st December 2025, dad died on the 22nd February 2026 so only had it 11 weeks
I wasn't there when the rep came, neither was my sister
They sold my terminally I'll dad in palliative care a £2,000 rise and recliner and then took a £1,000 deposit
It took 9 weeks to come and we weren't updated in any way regarding delivery of the chair
The chair was meant to be a pressure relieving chair but he ended up with more pressure sores
Dad passed away on 22nd Feb 2026
Avoid this disgusting, awful company who's reps are clearly on commission
1 December 2025
Unprompted review
Reply from Millercare
Dear Frank,
We are very sorry to read your review, and first and foremost, please accept our sincere condolences on the loss of your dad. This must be an incredibly difficult time for you and your family.
As a family-run business, we genuinely care about the people we support, and we are deeply concerned to hear about your experience. This is not the level of service or communication we aim to provide, and we take your feedback very seriously.
We would also like to let you know that we have been in contact with Neil, our Customer Resolutions Manager, who has been trying to reach you and is currently awaiting your response in relation to this matter.
We would really appreciate the opportunity to speak with you directly to better understand what happened and to address your concerns properly. Please could you contact us at your convenience, or send us a direct message with your details so we can reach out to you. Our email address is customerservice@millercare.co.uk
or call us 01254 356565.
Once again, we are truly sorry for your loss and for the distress this situation has caused.
Regards,
Millercare Customer Service Team
Lady in shop (Claire) was really…
Lady in shop (Claire) was really helpful, knowledgeable and friendly.
28 March 2026
Unprompted review
Reply from Millercare
Dear customer,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Claire was really helpful, knowledgeable, and friendly whilst assisting you. We will pass on your kind words to the team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
I needed to by a stoller
I needed to by a stoller, and the care and concern of the staff was exemplary. Buying a walking aid is not the happiest of purchases, and Millercare go out of their way to make the experiance as dignified as possible.
27 March 2026
Unprompted review
Reply from Millercare
Dear Mr Katz,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Manchester branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the staff showed such great care and concern in assisting you with a walking aid. We will pass on your kind words to the Manchester team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent, very friendly and helpful
I took my mother into Millercare in Manchester, as she wanted a wheelchair and a walker. We were served by Tony, who could not have been more helpful and friendly. He was very patient with my mother, and gave her all the time she needed.
100% happy, would recommend them to anyone.
23 March 2026
Unprompted review
Reply from Millercare
Dear Yossu,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Manchester branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Tony was helpful and friendly whilst assisting your mother with a wheelchair and walker. We will pass on your kind words to the Manchester team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Millercare in Breightmet
The staff at Millercare in Breightmet, Bolton were extremely helpful and knowledgeable when we visited today. Joanne went above and beyond to help us and we left feeling happy and confident. As a carer I have dealt with Millercare before and would happily reccommend them.
7 March 2026
Unprompted review
Reply from Millercare
Dear Jane,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Bolton branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the staff have been extremely helpful and knowledgeable whilst assisting you. We will pass on your kind words to the Southport team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
I visited the Banks Millercare and the…
I visited the Banks Millercare and the lady was so helpful, told her what i needed, showed her pictures and she just new which one would be more suitable for me. I had a test run and fall in love with my scooter except for the colour but they had it a lovey blue. The shop was clean and very tidy. The lady and young lad that came to the house were lovely very polite and explained everything clearly to me. Im so glad I chose Millercare for my mobility scooter.
3 March 2026
Unprompted review
Reply from Millercare
Dear Helen,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Southport branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the staff were very helpful, lovely and polite whilst assisting you with a new mobility scooter. We will pass on your kind words to the Southport team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Really helpful knowledgeable staff who…
Really helpful knowledgeable staff who advised me to try all the suitable chairs to see which was best. Once chosen everything was explained so I knew what to do.Would highly recommend them to anyone.
23 February 2026
Unprompted review
Reply from Millercare
Dear Mr Carroll,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the staff have been really helpful and knowledgeable on the most suitable chairs. We will pass on your kind words to the Leyland team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Called in local branch (Bolton)…
Called in local branch (Bolton) following telephone enquiry and was looked after very politely and efficiently by staff (Joanne and Rachael)
25 February 2026
Unprompted review
Reply from Millercare
Dear Linda,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Bolton branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Joanne and Rachael have been very polite and efficient whilst assisting you. We will pass on your kind words to the Bolton team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Millercare heywood
Julia and Alistair have both called at the house to advise about mobility aids. Can’t fault them at all. Very friendly extremely helpful. 10/10
23 February 2026
Unprompted review
Reply from Millercare
Dear Mr Kerr,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia and Alasdair were very friendly whilst providing you with a free home assessment demonstrating mobility aids. We will pass on your kind words to the Heywood team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Went to millercare Swinton to have a…
Went to millercare Swinton to have a look at a Walker. I had telephoned in the morning and spoke to Tony. When I arrived at the shop Tony had got several out for me to look at. He was very helpful and knowledgeable. I would highly recommend this shop
21 February 2026
Unprompted review
Reply from Millercare
Dear Pat,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Manchester branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you spoke with Tony in the morning, and he had prepared all of the walkers ready for when you came into our showroom. We will pass on your kind words to the Manchester team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Julia at Millercare Heywood was…
Julia at Millercare Heywood was absolutely brilliant! She is professional, friendly and a great asset to the company!
20 February 2026
Unprompted review
Reply from Millercare
Dear Pat,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia has been absolutely brilliant, professional and friendly whilst assisting you. We will pass on your kind words to the Heywood team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
New Mobility scooter
my wife has just taken delivery of her mobility scooter from millercare, the staff where very good and took the time to show us both how the scooter folded and worked it was no trouble at all thank you so much
20 February 2026
Unprompted review
Reply from Millercare
Dear Ron,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the staff have been very good, taking their time to show you the folding mobility scooters. We will pass on your kind words to the Heywood team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Had several visits to the Heywood…
Had several visits to the Heywood branch and was delt with by both Alasdair and Julia. They could not have been more helpful and went the extra mile (plus some).
Great service and advice.
4 February 2026
Unprompted review
Reply from Millercare
Dear Ged,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia and Alasdair have always been helpful and gone the extra mile on every visit. We will pass on your kind words to the Heywood team, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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