Miller Homes Reviews 

Charters Gate in Castle Donington (DE74) Complete disregard for customer service and delivery of promises. Site still not complete with multiple issues not being acknowledged or responded to from many residents.

Millers push residents for positive reviews following completion (the honeymoon period) when you are just glad to get in your new home!
Then things change suddenly when issues are raised, as every issue has a tolerance and you guessed it, it’s in tolerance although the tolerances are never published!

Poor quality materials, composite doors that are not composite bow and have to be replaced, micro cracking to the whole upstairs along with kitchen floor not level, the list goes on and you are made to feel that you are the problem.

A park space with children’s play area and football pitch that was promised a year ago still not complete, roads not surfaced, pathways not fit for purpose and constant corners cut across the site.

Miller Homes and others are holding up completion of Charters gate on issues that should have been resolved at the planning stage!

Get it together and deliver on your promises made at point of sale, you are a disgrace, failing customers miserably and I for one wouldn't ever recommend a purchase from you.

Purchased my first home with Miller Homes Kington meadows. Michelle couldn’t have been more helpful ! Nothing was too much trouble and you can tell she genuinely cares. Could not recommend her or the team more.

Caroline and Sophie have been fantastic throughout the whole sales process at Thornly Park. We’re a week into our new home and loving it. We love how attentive they’ve been and checking I. Almost daily to see how things are going.

Me and my husband had a great experience with Abdullatif at Miller homes at Forster park. He was very helpful and had an interest on understanding what we wanted to be able to show us the right home.

Nicola at Dial House Place, Rainford was extremely helpful when myself and my partner dropped in to view the homes available. She was very knowledge about the site, providing us with different options around selling our current home and purchasing a new property with Miller Homes. Nicola also arranged for us to view another site next door that same day! We are hoping to return this weekend to view a different plot :)

Great service by Alex B this morning. Nice bloke, quality work.

We had Mark Callaghan painter and decorator here once again sorting nail pops and ceiling defect and once again he did an excellent job. Mark is pleasant, professional and very tidy a pleasure having him in our home.

I’ve been so impressed by the customer service of Miller Homes. Caroline, the Sales Manager for Holmebank Gardens, has been so kind, helpful and informative - and continues to be a point of advice and support after my move. Darren couldn’t have been more willing to help with the (very few) snagging issues I have had - and Harry, the Yorkshire Technician, gave remarkable service today - sorting out a few issues in the incredible heat with good humour and great professionalism. Have bought new properties before but the process has never been as easy, satisfying and enjoyable as with Miller Homes.

Hazel at the fairways was brilliant. She’s very knowledgeable and showed us around many homes to see what we liked and wanted as we are first time buyers. She was very professional and an all around great sales manager for us! We didn’t feel pressured at any point and she also gave us a lot of advice and tips as we are new to this process. Great person to speak to😇

Mark Taylor has recently been around to fix some snagging on our property at Bridgewood Green and he is just absolutely fantastic. He is an expert in what he does and is incredibly friendly and helpful. It can be daunting having snags to resolve, but when someone like Mark comes to fix them it is so reassuring - thank you!

Really great overall experience from reserving our plot to now (2 months living here). Customer care is great and they’ve sorted the few minor issues we’ve had very quickly. Site have been amazing with things such as disposing of our rubbish while we wait got our bins, helping with deliveries and clearing our garden rubble from landscaping. Shoutout to Jenny, Adam, Darren and all the people who’ve done work around the house.

Special mention to Mat/Mark/Chris Smith (can’t remember for the life of me) who came to sort the fridge doors today, did a great job and even changed our handles for us.

I had an excellent experience with Declan Sales Representative at Miller Homes (Avon Wisp site). From the first enquiry through to the purchase process, they were professional, knowledgeable, and always happy to answer any questions. They kept me informed at every stage, made the whole experience straightforward, and never made me feel pressured. Their friendly and helpful approach gave me confidence throughout the process. I would highly recommend them to anyone considering a new home with Miller Homes.

Chris and Greg came and delivered a great service for us. Turned up on time, very polite and jobs were completed to satisfaction.

Seen by Mark and Chris, they were very talktative and friendly and explained the issue plainly, did the work quick as you like

Mark Seaton from Miller Homes did such an amazing job for us. We had a small list of things to be done and Mark completed them quickly and with such care and attention. Thanks so much Mark

Chris and Mark were spot on. Seamless cooperation, polite, respectful and professional. 5 star service

Chris Smith did absolutely fantastic job very happy.

Visited Miller Homes development at Thornly Park Paisley, met Caroline, Sophie and Paul. They made the process seamless from the first welcome meeting to the handover meeting, they were always there to bring clarity to every questions I had as a first time buyer. I must confess those guys are great asset to Miller Homes. Caroline and Sophie are always friendly and happy to provide first contact resolution to any concerns raised. I'd recommend them over again.

Declan at Avon Wisp has been extremely helpful and communicative, making our experience clear and easy to follow every step of the way. Thanks, Will

Declan has been an outstanding Sales Manager throughout our home-buying journey. From our very first visit to the Avonside Wisp development, we were made to feel genuinely welcome, and the experience to date has been nothing short of exceptional.

Declan has consistently been approachable, knowledgeable, and incredibly supportive, ensuring that we feel informed and confident at every stage of the process. His open-door approach has been particularly appreciated, giving us the reassurance that we can visit the show home whenever needed to discuss options, ask questions, and seek advice.

Although we are only at the beginning of our build journey, the level of service we have received so far has been excellent. We are confident that Declan will continue to provide the same high standard of support through to completion and move-in, and we look forward to working with him throughout the remainder of the process.