Miller Homes Reviews 

As an elderly couple looking to downsize and find our last home, our experience with the Miller Homes advisors has been outstanding. From our first visit at Seaton Delaval to the successful reservation of our selected plot in Scholars Park we have had exceptional help and guidance from all the staff, in particular Gillian Hill who has supported and advised us at every stage of the process. To all of them we give our SINCERE THANKS and look forward to proceeding with choosing the details of our new house purchase going forward.

Sales team were great especially Declan who really took the time to explain the whole process and help us with our more technical questions. If the rest of the process is like this then I will be happy

We’ve just reserved our plot for Scholars Park in South Shields, and so far our experience has been wonderful.
Jill, the sales manager for the development, has been really helpful with the process. We had about a million questions from the start and changed our mind about which plot to reserve. Jill’s support helped us navigate the uncertainty and when the time came to reserve our plot the process was just straightforward!
I would like to also give a shout out to the rest of the team, Hannah for calming me down when the online payment for the pre reservation was hanging for a moment, Brenda and Alex for taking such good care of us during our welcome meeting.
It’s only the start of our journey with our new build and we are only excited for what is to come. We know Jill and her team will look after us ☺️

Our recent house move came with more than a few challenges, especially on our buyer’s side, but the team at their Branston Leas site truly went above and beyond for us. Both Tigan and Caroline, were absolutely incredible. Their support, communication, and determination made all the difference — I genuinely don’t think we’d have secured our new home without them.
We’re so grateful for everything they did to keep things moving and make the process as smooth as possible.

Overall, my experience with Miller Homes at Meadowbrook Chase has been fantastic so far.

The sales team have been excellent from the very beginning through to moving in and beyond. Even though I’ve now been in my home for over a month, I still occasionally pop into the office or contact them with questions. They are always friendly, approachable and do their best to help. If they don’t know the answer immediately, they will usually liaise with the post-sales team and come back to me quickly.

A special mention goes to Michael Profitt from Customer Services. He has been brilliant throughout the snagging process. I had quite a long snagging list, as many people do with a new-build property, but everything I have raised has been added to the list without hesitation, which gives me reassurance that the issues will be resolved and that I won’t have to pay privately for repairs.

I would advise anyone buying a new-build home, whether from Miller Homes or another developer, to inspect the property carefully and keep a written record of anything that needs attention. Communication is key, and in my experience Miller Homes have been very responsive.

There are a few things I wish I had known before moving in. For example, if you are supplying your own dishwasher or washing machine, make sure you measure everything carefully and understand what installation work may be required. I hadn’t appreciated that some plumbing or openings for integrated appliances would need to be arranged privately. Looking back, I may have chosen the integrated appliance package as it is reasonably priced once you add up the cost of purchasing and fitting everything separately.

That said, Miller Homes were very helpful and, as a gesture of goodwill, assisted with integrating some of the doors and added this to my snagging list, which I really appreciated.

The sales team never felt pushy or overly focused on selling extras. They were patient, answered all of my questions and kept in regular contact throughout the purchase. They even helped explain things that I would ordinarily have needed to ask my solicitor. Communication was excellent, including via WhatsApp, where responses were always quick and helpful.

Buying a home can be stressful, especially when juggling work and everyday life, but this was honestly the least stressful house purchase I could have imagined. Apart from choosing options and finishes, everything was handled very smoothly.

I would also like to thank to Alice and Danielle, who have all been incredibly helpful and supportive throughout my journey. Everyone I’ve met, from the sales team to the site staff and contractors, has been polite, respectful and professional. The contractors are considerate when working in your home and are happy to help with small additional issues where they can.

Of course, no new-build home is completely perfect and there will always be minor issues. The important thing is how those issues are dealt with, and so far I have been very pleased with the support and reassurance I’ve received.

Would I recommend Miller Homes at Meadowbrook Chase? Absolutely. So far, so good, and I wouldn’t hesitate to recommend them to friends and family.

Jess S (Plot 10)

From start to finish our move has been seamless.
We have a few issues with snagging but im confident all issues will be resolved.

The girls in the sales office can’t do enough to help with the stress of moving. Lynne is amazing, informative and will try her best to get you what you need. Looking forward to moving in.
Thanks
Heather

Declan at Avonside Wisp has been so helpful in answering all my annoying questions and helping to come up with a, solution when I left all my id in Scotland! Thank you

Sales team at Millar have been professional and friendly, with a special mention to Declan who has gone out of his way to make sure deadlines met. All questions answered with ease and reassuring manner. We have been impressed by the range and selection of homes and extras - something to suit every family.

My Son and his girlfriend have recently purchased a property in Thornly Park.

I’ve had some interaction with the Site Manager, Luke and in particular Caroline and Sophie, from the Customer Care team. I cannot speak highly enough of their commitment to ensuring their experience meets expectation.

Very Impressed

Georgina in the Sales Office was extremely helpful and professional. She had a great knowledge of the site and was very pleasant to deal with.
Thankyou.

We have moved into our miller home in Ssuchie and we are delighted with the house.
Lynne and girls have looked after us well very professional and friendly.
They answered all our questions and made the journey smooth.
We are very satisfied customer.
Mr and Mrs Hardie

Anusan has been very professional and helpful as this is our first time purchasing a new build. He has made the whole process so far much easier and we are very grateful.

Myself and my fiance bought our first home from Miller Homes at Thornly Park. We have since moved in and the process was so easy and stress free from the get go. All of the staff at Miller Homes - particularly the sales team, shout to out to Caroline and Sophie - are so knowledgeable and helpful. Caroline and Sophie are so friendly (and funny) and they really go the extra mile to make sure your purchase and move in go smoothly. They also continue looking after you once you have moved in. They have helped us with any questions we have had/assistance we have needed since we have moved in. The estate and the house itself is amazing. I’m really glad we decided to buy from Miller Homes and I would recommend them to anyone!

Thornly Park Paisley
Caroline and Sophie went above and beyond looking after our son and his partner and their dog making it a wonderful experience from start to finish and beyond with their personal touches every day and everywhere x

We have recently moved in to our property, plot 213 at Thornly Park. Our experience from viewing, to reserving and now purchased has been brilliant mainly down to the customer service we have had from Caroline and Sophie. They have both went above and beyond for us, can’t recommend them highly enough.

Caroline and Sophie from Thornly Park Sales were amazing. They went above and beyond to make sure we were supported through each step of purchasing our house with miller homes.

Caroline is fantastic! Everything was completely seamless with our move in, and three months down the line she still checks in on us. Highly recommend!

We have just moved into our new Miller Home at The Hedgerows in Cambuslang, Emma on the sales team is an absolute credit to Miller, we have had a fantastic purchasing journey with Emma, she made us felt valued and always answered did her best for us, I highly recommend 👌🏻

We recently purchased our new home with Miller Homes and wanted to thank Emma for the fantastic service she provided throughout the entire process.

From our first visit, Emma was welcoming, knowledgeable, and genuinely interested in helping us find the right home. She was always available to answer questions, kept us updated at every stage, and made what can often be a stressful experience feel smooth and straightforward.

Emma’s professionalism, patience, and attention to detail were outstanding. Nothing was ever too much trouble, and her friendly approach made us feel valued and supported from start to finish.

She is a real asset to Miller Homes, and we are incredibly grateful for all of her help. We would not hesitate to recommend Miller Homes to friends and family, and Emma played a huge part in making our experience such a positive one.