Millies Collections Reviews 21

Reply from Millies Collections

Updated Feb 10, 2025

[10/02/2025] - Update

Dear Jo,

We’d Love to Hear Your Updated Thoughts!

I hope you're doing well! We truly appreciate your feedback and are grateful for your review. We are always striving to improve, and we'd love to know if there's anything else you'd like to share after your experience with us.

If you feel that your thoughts have evolved, we’d be honored if you could update your review. Your input helps us grow and also helps others make informed decisions.

Thank you so much for your time, and we look forward to your updates.

Best regards,
Millies Co

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Dear Jo,

Thank you for your review. Upon reviewing our system, we note that the order was placed on 17 January and was dispatched on 18 January by us. International orders tend to take around 6-7 business days for delivery and the tracking number shows that the order was delivered on 29 January (8th business day after dispatch). We sent you an email with the dispatch and tracking details which we refer you to.

We note that in your email reply to us, you confirmed receipt of the product and informed us that you love the product and its quality. At Millies Collections we ensure that all of our products are of the highest quality and are glad to hear you are loving the product.

We would appreciate it if you could kindly update the star rating and review on trustpilot as it has a significant negative impact on our small business.

We trust that you will update your review and as always if you have any questions, please contact us and we will be happy to help.

Love,

Millies Collections

Reply from Millies Collections

Feb 10, 2025

Dear Maria,

We’d Love to Hear Your Updated Thoughts!

I hope you're doing well! We truly appreciate your feedback and are grateful for your review. We are always striving to improve, and we'd love to know if there's anything else you'd like to share after your experience with us.

If you feel that your thoughts have evolved, we’d be honored if you could update your review. Your input helps us grow and also helps others make informed decisions.

Thank you so much for your time, and we look forward to your updates.

Best regards,
Millies Co

Reply from Millies Collections

Mar 6, 2024

Dear Flourish,

Thank you for taking the time to provide us with your feedback, and we sincerely apologise for any inconvenience you may have experienced.

I can confirm we posted your parcel but the reason why you did not receive it is because the courier service might have lost it. We are happy to send you a replacement or refund your money. Please let us know via email (admin@milliescollections.com) how you would like us to proceed.

We appreciate your cooperation and look forward to resolving this issue promptly.

Love,

Millies Collections

Reply from Millies Collections

Updated Jan 18, 2024

Dear Banson,

Thank you for taking the time to provide us with your feedback, and we sincerely apologise for any inconvenience you may have experienced.

To better understand and address your concerns, could you please share more detailed information about your order with us via email at admin@milliescollections.com. Rest assured that all our silk products come with certification/documentation from our trusted suppliers.

In our commitment to customer satisfaction, we are also open to the possibility of arranging a phone call to discuss the matter further and work towards a satisfactory resolution.

We appreciate your cooperation and look forward to resolving this issue promptly.

Kind regards,

Millies Collections

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UPDATE - 18th January 2024

Further to our previous reply, we have not heard back from you. We have checked your name against our records and we were unable to locate an order against your name.

We are keen to resolve this. Please contact us with your order number at your earliest convenience.

Love,

Millies Collections

Reply from Millies Collections

Updated Jan 18, 2024

Dear Faith,

We appreciate your feedback and sincerely apologize for any inconvenience caused.

Your order was dispatched the next day and the delivery you had chosen was standard delivery. Unfortunately, there are instances where courier companies may misplace items, and regrettably, this is beyond our control.

You should not have to pay any additional amount and this charge is not from us. We are happy to send you a replacement or refund you your order amount. We have recently experienced similar issues from customers based in Ireland and are investigation on this.

To better assist you, we would be happy to give you a call and work towards a resolution.

Love,

Millies Collections
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Updated Reply 18/01/2024

Dear Faith,

Further to our previous correspondence and investigation, this charge was from An Post.

Due to EU Customs rules which govern non-EU goods, VAT and customs charges now apply when buying goods outside of the EU. As we are sending from the UK, we would be classified as buying goods outside of the EU. Our delivery is set on the terms set out in our delivery policy and incorporated into our Terms and Conditions. Please refer to shipping info for shipping options and full delivery terms which state:

Buyers are responsible for any import and/or custom charges including any local taxes. All orders are subjected to inspection by Customs and may be opened by Customs for inspection. Although this is an uncommon occurrence, it can cause delays, which we unfortunately cannot therefore be, responsible or held accountable for.

We recently emailed you letting you know that we were going to send you a replacement order. As per the receipt, you have made the payment for delivery fee, then we should expect that you will receive your purchased items we sent you the first time, as well as the replacement order. Therefore we trust you have received two orders.

For further information on expecting a delivery from a smaller retailer or friends and family in the UK, please find the information taken from An Post's website:
EU customs rules mean that every parcel coming from outside the EU must be sent with electronic data before it can be delivered by An Post. If you are ordering anything new from a smaller retailer in the UK or friends and family are sending you a parcel, remind them to use Royal Mails Click & Drop service before they send it.

In both instances, we used Royal Mail's click and drop service to electronically submit the data. We are not a VAT registered company therefore we do not charge VAT. The charges as per the attached receipt are charged to any import and/or custom charges including any local taxes.

Thank you for your consideration.

Reply from Millies Collections

Updated Jan 18, 2024

Hey Lisa,

Thank you for your feedback. Please find the email that we have sent to you, including your spam folder. It includes your order and delivery details. The order you placed with us was on backorder and we had dispatched next day. It appears to be lost and we are happy to send you a replacement.

Love,

Millies Collections
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Updated Reply - 18/01/2024

Dear Lisa,

Further to our previous reply, your order was placed on the 6th October 2023 on back order, which means we did not have it in stock, however, we did dispatch it the very next day which we had sent you proof of postage with Royal Mail having lost it.

On the 17th October 2023 we received your message having not received your order, we then sent you a replacement the very next day and your replacement order was received on the 20th October 2023.

This time period aforementioned is 10 working days as opposed to a few weeks, we have not received any updated feedback and the 1 star is negatively impacting our business.

Thank you for your consideration.