Milly Grace Reviews 

249
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the stunning jewellery for its exceptional quality and durability, noting that pieces easily withstand daily wear and swimming without ever tarnishing. Many people also love the wonderful customer support team, highlighting exceptionally fast responses and friendly resolutions to any unexpected issues. Some people mentioned minor issues with sizing and product quality, noting that certain items were entirely too small or experienced fading gold coating over time. A few other people also felt that customer support fell short when they encountered unexpected delivery delays or completely unresponsive communication channels.

What people talk about most

Product

People report positive experiences with product, highlighting that the items are waterproof, do not tarnish,... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting remarkably quick response... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful designs, durability, and... See more

Order

Reviewers highlight positive aspects of order experiences, frequently praising fast shipping, excellent... See more

Response time

Consumers find response time to be extremely satisfactory, with reviewers consistently praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have worn my gold huggy earrings everyday since April. They have been with me through mountain hikes in wales, swimming in Sri Lanka, travelling throughout humid Asia, and multiple runs and showers... See more

Company replied

Rated 5 out of 5 stars

Absolutely gorgeous jewellery which stands the test for the biggest athletes. As an avid runner I was looking for beautiful pieces that would withstand cold plunges and sweat and these have certainly... See more

Company replied

Rated 5 out of 5 stars

The promises Milly Grace make about their jewellery are genuine and I have been so impressed by the quality. I haven't worn earrings to swim in since losing some but these have stood up to lane swimmi... See more

Company replied

Rated 5 out of 5 stars

Love Milly Grace, the jewellery is fantastic and is waterproof and doesn’t fade. The pieces are beautiful, both for me and my teenage daughter. Their customer service is amazing, I had to contact t... See more

Company replied


Company details

  1. Jewellery shop

Written by the company

Jewellery for every version of you. Designed by Milly, loved by you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(249)

168 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best earrings ever!

These are the best earrings that I have had for a long time. I have very sensitive skin and have been unable to wear earrings for extended periods for as long as I can remember. I have worn these non stop now for months without a problem. They do not get removed for the gym or shower and I do not notice them when sleeping.

The customer service is exceptional, they get back to you very promptly and add a personal touch that you don’t normally get with online purchases. I would highly recommend them, I will definitely be buying my earrings from here from now on. They also come beautifully packaged, so are also perfect for gifts, and give a high-end feel for a very reasonable price.

24 August 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi Beverley,

Thank you so much for taking the time to share such a lovely review! ✨

I am so thrilled to hear how much you’re enjoying your earrings!

It also means the world to hear your kind words about our customer service team, it completely makes our day. We can't wait to welcome you back soon.

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

My silver Balearic necklace arrived…

My silver Balearic necklace arrived really quickly - within two or three days. It was packaged so nicely and came with a pair of gold hoop earrings, which are beautifully simple. I've only had them a few days but so far both pieces feel really high quality and strong!

19 August 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi Emma,

We are so incredibly grateful for your wonderful support! ✨ Thank you for taking the time to share the love, it means the absolute world. Enjoy your gorgeous new pieces!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Beautiful !!!!!

The tennis bracelets ( small) are amazing from here, i have purchased 3!!! Customer service could be a bit better, i have worn the bracelets everyday since buying them and stay safe and secure on my wrist. They shine like the sun and always get comments from others how beautiful they are. I had a few returned items and returns correspondance could be better, ie an email to say refunds processed. Im sure this will improve through time, refund was quick but i hadnt recieved notification and didnt know it had already been processed.

27 July 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi Lyzzy,

Thank you for taking the time to share your feedback, I'm so glad to hear you love your pieces!

Regarding your return, our warehouse safely received your package 2 working days ago, and we have fully processed your refund on our end. While our standard processing timeline allows up to 10 working days, we always try to handle returns as quickly as possible. 


We take feedback about both product quality and customer service seriously and will use it to improve.

We hope to welcome you back to Milly Grace in the future and if there is anything else we can help with, please let me know.

The Milly Grace Team

Rated 5 out of 5 stars

Excellent customer care

After contacting Milly Grace about a faulty pair of earrings, Holly and the team responded promptly and solved my query very quickly and efficiently. Great customer care and I’m delighted with the service provided. Many thanks x

13 August 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi Natalee,

Thank you so much for your kind words✨ We are so incredibly grateful for your support and so happy to hear you had such a lovely experience. We can't wait to welcome you back again soon!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Lovely jewellery & first class customer…

Lovely jewellery & first class customer service.

11 August 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi there,

Thank you so much for your kind words✨ We are so incredibly grateful for your support and so happy to hear you had such a lovely experience with us. We can't wait to welcome you back again soon!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

The most customer focused

The most customer focused, actually caring company that makes most beautiful pieces
If I could I would buy everything!
Love love love ❤️

6 August 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi Agnieszka,

This has absolutely made our day, thank you so much! I'm so happy you're loving your pieces, I hope they bring you so much joy every time you wear them! ✨

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Love this brand!

I love this brand! If you want jewellery that won’t tarnish and you never have to remove, look no further. Loads of gorgeous styles, they feel high quality, the prices are reasonable and the customer service is fab. Highly recommend.

10 August 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi there,

We are so incredibly grateful for your wonderful support! ✨ Thank you for taking the time to share the love, it means the absolute world. Enjoy your gorgeous new pieces!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Beautiful jewellery and great customer…

Beautiful jewellery and great customer service.

13 July 2026
Milly Grace logo

Reply from Milly Grace

Hi Bev,

Thank you so much for your kind words✨ We are so incredibly grateful for your support and so happy to hear you had such a lovely experience with us. We can't wait to welcome you back again soon!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Amazing product and super helpful…

Amazing product and super helpful customer service.

11 July 2026
Milly Grace logo

Reply from Milly Grace

Hi Olivia,

We are so incredibly grateful for your wonderful support! ✨ Thank you for taking the time to share the love, it means the absolute world. Enjoy your gorgeous new pieces!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Lovely products!

The jewelry I ordered arrived very quickly, it was lovely quality and beautifully packed. Very pleased.

11 July 2026
Milly Grace logo

Reply from Milly Grace

Hi Leslie,

Thank you so much for the wonderful review! I am so happy to hear you’re loving the pieces. We can't wait to see you back again soon! ✨

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Great

Great! Were really nice and responsive when one of my earrings broke - and all the other earrings I've ordered have been perfect

22 July 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi Catherine,

Thank you so much for your kind words✨ We are so incredibly grateful for your support and so happy to hear you had such a lovely experience with us. We can't wait to welcome you back again soon!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Very positive purchasing experience

Well-made, comfortable and wearable jewellery. Fantastic customer service. I will definitely purchase from here again!

6 August 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi,

Thank you so much for your kind words✨ We are so incredibly grateful for your support and so happy to hear you had such a lovely experience with us. We can't wait to welcome you back again soon!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Milly Grace delivered

Milly Grace delivered what they promised. The products are high quality and really are suitable for daily use. I recently needed to email customer service and they replied and resolved the issue quickly, responding to my first email within five minutes of me sending it! Amazing service, I will definitely be buying from them again.

6 August 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi Katie,

Thank you so much for your kind words✨ We are so incredibly grateful for your support and so happy to hear you had such a lovely experience with us. We can't wait to welcome you back again soon!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Beautiful products

Beautiful products, great service

11 July 2026
Milly Grace logo

Reply from Milly Grace

Hi Helen,

Thank you so much for your kind words✨ We are so incredibly grateful for your support and so happy to hear you had such a lovely experience with us. We can't wait to welcome you back again soon!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

By far the best tarnish-proof jewellery…

By far the best tarnish-proof jewellery brand. I have ordered from 2 other well-known brands that sell tarnish-proof jewellery, and Milly Grace is far superior. The jewellery is not only beautifully stylish, but the quality is also exceptional. Not to mention the amazing offers that are often on - including free hoops! I’ve ordered so many times it’s becoming an addiction!

5 August 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi Sarah,

Thank you so much for taking the time to leave such a lovely review!

Hearing that Milly Grace is your absolute favourite tarnish-proof brand truly means the world to us. We work so hard to make sure our pieces are not only stylish but also built to last for 24/7 wear, so it is amazing to know you’re loving the quality.

Thank you for being such a wonderful part of the Milly Grace family!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Amazing jewellery that does what it…

Amazing jewellery that does what it says! Still looks amazing even after wearing for weeks. Brilliant customer service with quick response.

31 July 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi Tracy,

Thank you so much for the lovely review! ✨ I am thrilled to hear that you are loving your new pieces and had a great customer experience. There is truly nothing better than knowing our jewellery has found a special place in your collection.

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Milly Grace every time

Easy to order, dispatched and delivered on time, beautiful jewellery.

11 July 2026
Milly Grace logo

Reply from Milly Grace

Hi Sue,

Thank you so much for your kind words✨ We are so incredibly grateful for your support and so happy to hear you had such a lovely experience with us. We can't wait to welcome you back again soon!

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Perfect jewellery

Perfect jewellery, great customer service and friendly approach. What is not to love!

11 July 2026
Milly Grace logo

Reply from Milly Grace

Hi,

We are so incredibly grateful for your wonderful support! ✨ Thank you for taking the time to share the love, it means the absolute world.

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

Love love love this brand

Love love love this brand . The jewellery is just gorgeous and the special offers are a bonus . On to my 4th order and have used the special offers to build beautiful stacks and get gifts for my daughters. Can vouch for the pieces being waterproof too👌
Customer service is excellent .. I had a problem with one item which was sorted quickly and with no problem at all.
Highly recommend

29 July 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi Joan,

I am so glad to hear you are loving your pieces and on to your 4th order - that is amazing!!

We are so incredibly grateful for your wonderful support! ✨ Thank you for taking the time to share the love, it means the absolute world.

Best wishes,
Holly & The Milly Grace Team

Rated 5 out of 5 stars

My earrings broke and the team and…

My earrings broke and the team and Holly at Milly Grace could not of been more helpful! Really impressed and I could not recommend more.

29 July 2026
Unprompted review
Milly Grace logo

Reply from Milly Grace

Hi May,

Thank you so much for your kind words✨ We are so incredibly grateful for your support and so happy to hear you had such a lovely experience. We can't wait to welcome you back again soon!

Best wishes,
Holly & The Milly Grace Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look