Mindset Reviews 925

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 742 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making complex processes much easier to navigate. Many highlight the outstanding customer service, noting the team's ability to provide clear explanations, answer all questions, and offer consistent support throughout their claims. The overall service is frequently described as professional, efficient, and structured, leading to a smooth and positive user experience. People are particularly grateful for the personalized care and the respectful, understanding approach of the staff, which instilled confidence and reduced stress during what can often be overwhelming situations. The company's ability to secure positive outcomes for claims is also a recurring theme, with many expressing immense relief and satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, dedication, and care... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process simple, easy... See more

Claim

Reviewers highlight positive aspects of claim assistance. Many customers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough about Desiree! She is AMAZING! I've applied twice for SSI and have been denied. Desiree was EXTREMELY: Friendly, patient, kind, understanding, knowledgeable, easy to understand an... See more

Rated 5 out of 5 stars

Lisa with Mindset and her coworkers stuck by my side through the very frustrating, confusing process that goes on with these systems and processes. My advice is don’t give up and you get mindset to h... See more

Rated 5 out of 5 stars

Mary from mindset was all the way around awesome. She did my application, made sure I understood everything, and made sure I didn’t have any more questions. She did send me the name and number to my a... See more

Rated 5 out of 5 stars

The Mindset team & in particular my Case Manager Danae were absolutely amazing. Also, while I only worked with her for a brief moment, my Lawyer Laci was incredible. Patient, detailed, & actually too... See more


Company details

  1. Disability Insurance Company
  2. Disability Services & Support Organisation
  3. Mental Health Services
  4. Social security lawyer

Written by the company

Mindset assists those with a mental illness and their caregivers in applying for Social Security Disability benefits(SSI and SSDI). We represent claimants from an initial application and through an appeal at the hearing level if needed. We are your close advocate through the convoluted process of applying for and being awarded your benefits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

925 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I want to give another shout out too… KADY W

I want to give another shout out too Kady w…. I just really wanna thank you so much and so grateful to have mindset by my side. I really can’t believe I have them. They are the amazing. They are very the best. I will keep saying this. I am very excited to work with them and they’re very amazing. I appreciate the opportunity thank you so much.❤️❤️❤️🥳🥳🙏🙏

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable Phone Intake Interview

Thanks for an enjoyable phone intake interview, you were very fast and patient with me and all my responses as per our conversation about my disability claim and it's process.

P.s. Very respectful and courteous. Beautiful voice by the way!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

So far they seem to care about there…

So far they seem to care about there clients not treat them like next paycheck. Personally introvert not very outgoing individual to me I get a little frustrated with them the ones in constant contact but way better than than having opposite or like last lawyer argued with me they was even my lawyer then tried smooth it over hours later saying they misunderstood me when simply asked for update cause ssa quit going thru them and reaching back out to me. I guess an update is extremely mistakable for having to do ur job.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Mindset. Very helpful. They started my disability for me after I gotten frustrated hitting roadblocks.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

5 STAR HERO!

My experience today with Carla was as if I was talking with a friend or family member. She was fantastic with extreme patience and professionalism all with a friendly attitude. One of the more lengthy calls I've had but the conversation was very comforting and I must say, enjoyable. Thank you, Carla!
Dennis

25 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great first experience with…

I had a great first experience with mindset today! They were so helpful and reassuring. They provided me with all the information I needed at this time! I would definitely recommend them to family friends etc! Such a helpful company!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Mindset for the future

I felt that our conversation was very helpful and understanding and very considering towards the fact of my illness and I would love to go further with mindset

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Just starting

I just started with mindset and so far they have been very helpful understanding and keep u up to date very well... im looking forward and getting to continue wrking with thm til the end...

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and pleasant

I'm so happy I had the chance to work with mindset. Elizabeth was very helpful and informative. She understood me and kept me informed about everything. 10 out of 10...I recommend. She made my journey smooth and pleasant.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Paige was great

Paige was great! If my disability worsened she documented it and helped me every step of the way. She touched base with me perfectly and I never felt like I was left hanging. 10/10 recommend.

23 March 2026
Unprompted review

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