Ridiculous auto subscribe subscription fee that has no reminders, no notifications and no receipts. 3 years they've been charging me automatically despite not logging into the account for the same a... See more
Company replied
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See what reviewers are saying
Learning materials are bite size, quick to work through and easy to digest while still retaining all the links to do furthermore comprehensive study. The weekly buildup of knowledge keeps what you've... See more
Company replied
It is shocking to see that MindTools, a company providing professional development content doesn’t understand what good customer service is. I had a subscription that I rarely used. When it aut... See more
Company replied
Deep insights + Wide perspectives!: Mind tools is a combination of going deep & exploring wide! I like the range of topics and also the incisive details inmost of them. Certainly this must be par... See more
Company details
Written by the company
Mindtools is dedicated to helping you build on your skills and capabilities so you can enjoy the career you deserve. Our on-demand platform contains thousands of resources in a range of formats designed to give you actionable insights to develop your personal and professional wellbeing.
Contact info
21 Young Street, Edinburgh, , EH2 4HU, Edinburgh, United Kingdom
- mtegeneral@mindtools.com
- mindtools.com
3.0
Average
145 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recanted bad review
I had wrote a review a few days ago, only offering one star as when I had decided to unsubscribe from MindTools when it no longer served a purpose to me I had found out that it had locked me out of my account, and taken $625 from my bank account. When I checked the reviews I had learned that this was a regular occurance for many customers and I was afraid I had lost that money for good.
I contacted MindTools via email and they responded by the next day and assured me that I would have my money returned within the next 7-10 business days.
I have received my money(thank goodness), and recanted my previous review. Thank you for the quick reply, and the returned money. You have no idea how much this means to me!
15 August 2024
Unprompted review
Reply from Mindtools
Hello Trina,
Thank you for the positive feedback about our Customer Support team! We are glad they were able to address your issue and help you to get to a resolution you were happy with!
Warm Regards,
Mind Tools Team
I would say I expected better content
9 August 2024
Reply from Mindtools
Hello Piotr,
Thank you for the feedback, it is always welcome. If you'd like to let us know what type of content you are expecting we are happy to share that information with our Content Team. They are always eager to hear from our users and want to ensure the best content is available for everyone!
Please reach out to our team at mtecustomerservices@mindtools.com to provide any further feedback you have around the content!
Warm Regards,
Mind Tools Team
Clear easy to navigate pages
Clear easy to navigate pages. I really like the newsletter links that are sent and always find something relevant to my job. I've recommended Mindtools to several colleagues and use it as a handy reference guide as well.
26 July 2024
Reply from Mindtools
Thanks for the review Rebecca, appreciate the rating and good to see you're using our newsletters to best effect. And thanks for all the recommendations to colleagues as well!
- Should have a place to Unsubscribe
- Should have a place to Unsubscribe
- More topics
- Videos to explain
18 July 2024
Reply from Mindtools
Thanks for your review. If you login and access your profile, you should see an option to cancel your subscription.
If you're looking to unsubscribe you should be able to update that in your profile or you could click "unsubscribe" in the footer of our emails.
If you're still having issues, email us at mtecustomerservices@mindtools.com and we'll do our best to help you.
The customer service person eas…
The customer service person eas helpful. I have not had good luck getting an estimate for permission to use videos and content. It has been 2 months trying to get a response.
17 July 2024
Reply from Mindtools
Thanks for your feedback Peter, sorry you've had this issue. If you could reach out and email us at mtecustomerservices@mindtools.com we'll do our best to help you.
Wonderful Leadership Library
Having a leadership library with different instructors and content is key. I can search any subject and find a short or long video or class or read a quick article to refresh my knowledge any time. I was also able to create some playlists of content for whatever I'm in the mood for at any time!
22 July 2024
Reply from Mindtools
Thanks for the rating Sara, we do have a lot of members who find the playlists invaluable, glad you're enjoying using them.
Keeping up to date with a minimum of effort!
Opportunity to download a report on "Building Better Managers" as I was researching lecture and data on that subject. Perfect timing, high quality information with no energy invested on my end.
24 July 2024
Reply from Mindtools
Thanks for the review Danielle, glad you liked our "Building Better Managers" research.
Good match to my needs
Articles and podcasts very well matched to my interests and needs. Articles are always relevant and succinct.
24 July 2024
Reply from Mindtools
Thank you for the feedback and rating Katherine, happy to see you're enjoying the articles and podcast, we'll pass on your feedback to our content team!
I like the fact I can look up anything…
I like the fact I can look up anything that I need and find it then and there.
19 June 2024
Reply from Mindtools
Thanks for the rating Kelvin, we're all about learn anywhere here at Mind Tools, glad to hear you are enjoying your membership.
Disgraceful
This website and the support service is disgraceful. I have made repeated attempts to have my password reset and never get a response to my emails. This being the case I have now tried to cancel my subscription and of course get no response to those emails either. This has been one of the worst experiences I have ever had with an online company
24 July 2024
Reply from Mindtools
Hello Geoff,
Apologies you've had this experience!
We have looked into our records and it looks like the team has responded to your emails and have closed your account as requested. If you need any further assistance, please send an email to mtecustomerservices@mindtools.com. We can then assist you and can look into other ways to respond to help our contacts be received!
Warm Regards,
Mind Tools Team
I simply do not use the resources so…
I simply do not use the resources so has proven ineffective for me
23 July 2024
Reply from Mindtools
Sorry to hear, thank you for your feedback.
Do not want emails about podcasts.
Do not want emails about podcasts. Just send articles.
23 July 2024
Reply from Mindtools
Hello Rita,
We appreciate the feedback on the content update emails.
Since we publish a variety of different types of content not everything in our emails will always be articles. If you have any other feedback or future requests, we invite you to reach out to our team at mtecustomerservices@mindtools.com and they can provide additional assistance or insight!
Warm Regards,
Mind Tools Team
Great content. Previous user experience was better.
I have always loved Mindtools content, but since the last update (revamp), I have lots of difficulties accessing pages. Pages dont download properly, content not always available. I have tried with VPNs of other countries... sometimes it works to improve the experience, though I thought it was much easier to access content and learning paths with the previous interface.
23 July 2024
Reply from Mindtools
Thanks for your feedback Igor, sorry to hear you're having issues with access. If you're still having issues, feel free to contact us at mtecustomerservices@mindtools.com
Easy to find what I wanted
23 July 2024
Reply from Mindtools
Thanks for the review Alison, glad to hear you're enjoying your membership and can find what you need.
I have been trying to cancel my…
I have been trying to cancel my subscription for months now but no matter how many emails I send I never get a response.
23 July 2024
Reply from Mindtools
Hello Oliver,
Apologies you've had this experience!
We only have record of contact to our Customer Support team regarding a password reset issue in March. If you could please send a separate email to mtecustomerservices@mindtools.com with all of your account information we can assist with your account cancellation!
Warm Regards,
Mind Tools Team
Errors
I have been trying to sign up for the free trial for weeks but I keep getting system error messages. I asked other people to try and they also got the same error
Emailed customer service several times but no response. Not reliable and not worth the money
11 July 2024
Unprompted review
Reply from Mindtools
Hello David,
Apologies you've had that issue with your registration!
Since we do not have your information on this review we have requested additional information for us to address this issue. If you could please send an email to mtecustomerservices@mindtools.com with all of this information and screenshots of the error, we can assist you with addressing the issue asap!
Warm Regards,
Mind Tools Team
Consistently provides excellent…
Consistently provides excellent resources. I have been using Mind Tools for many years, and the quality of resources has always been consistently high and useful.
22 July 2024
Reply from Mindtools
Thank you for your feedback and rating Monica, glad you're still enjoying your membership after so many years.
Relevant and sound material.
I can almost always find relevant material in Mind Tools. This time was no exception.
19 July 2024
Reply from Mindtools
Thanks for your rating, glad you're able to find what you need on the site.
I am trying to stop my subscription but…
I am trying to stop my subscription but I haven't received any feedback
21 July 2024
Reply from Mindtools
Hello Radhika,
Apologies you've had this experience!
If you could please send an email to mtecustomerservices@mindtools.com with all of your account information, we can assist you with addressing the issue asap!
Warm Regards,
Mind Tools Team
I have been trying to cancel my…
I have been trying to cancel my membership. Your webpage keeps saying it doesn't recognize my email, but here's yet another piece of proof that you have it correct. You sure like my $27 a month though.
21 July 2024
Reply from Mindtools
Hello,
Apologies you've had this experience!
If you could please send an email to mtecustomerservices@mindtools.com with all of your account information, we can assist you with addressing the issue asap!
Warm Regards,
Mind Tools Team
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